BRUCE J.

Bought a new Gravity 29er full suspension mountain bike from Bikesdirect.com. Took about a week for the bike to arrive. Out of the box the front suspension fork was defective from the manufacturer so I emailed tech support. Larry at tech support was excellent and emailed me back in less than two hours and that he was very sorry for the problem and was sending out a new upgraded fork via usps priority mail right away. I received the fork within two days and finished the assembly the next day. The bike is awesome for the money and the customer support that Larry provided was wonderful. I've already recommended bikesdirect.com to several people who were unware of the company who were asking about my new bike. I will definitely buy again from bikesdirect.com and hats off to Larry who provided superior customer support!