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Member since June 2017

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2 Reviews by D

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customer service (chat) seems respectful and listening,
but after a while you realize that they actually
have no respect and deride you instead



• Updated review

As of today, I bought 4 bikes from BikesDirect.
Out of these 4, two had minor issues (thanks they were not major).
Front wheel on one bike was defective (still is). I wrote couple of requests but received no answer. As for other bike, I only asked for an invoice (PayPal did not send me one) and received pretty rude treatment. Speaking with BikesDirect representative was a major disappointment and she hung up on me (!!!).
As you can see, on my scale, BikesDirect gets 0 out of 2.

P.S. in response to BikesDirect rep previous comment.
Mike, BikesDirect operates from Texas and all bikes come from TX.
Why would you say you work in EDT timezone?
If you are genuinely curious, I'll tell you who told me that no one would
help me because all personnel has left for the day (it was early afternoon in TX, though).

“terrible customer service”
• Previous review

Service I had was not friendly at all.
Girl I spoke with had hard time understanding what
billing invoice is and hung up on me saying that
everyone was gone for the day
(it was a middle of the day in Texas, though).

D Has Earned 4 Votes

D R.'s review of AliExpress earned 4 Very Helpful votes

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