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Canada
1 review
1 helpful vote
Follow Neha V.
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I am not a regular customer of wish. I ordered few things of 95$ by mistake. At the same time i cancel the order. Next day i saw the block my account. I sent them e mail. They revert when you will receive the items, you can send back to us. I received things but after that they stop reverting to my e mails. The things are of cheap quality. Such a bad experience to shop with wish.

Date of experience: August 5, 2021
Wish C. Wish Rep
over a year old

Hi Neha, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Arizona
2 reviews
1 helpful vote
Follow Paul N.
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It's amazing how bad the customer service of this website is. Purchased an item that was deliver in the wrong size. Seller sent me a return label and I sent the package back. Item was received and they sent me an email telling me to expect a refund. Its been 2 months and dozens of contacts, but still no refund. No one can seem to figure out something so simple.

Date of experience: August 23, 2021
Wish C. Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
119 helpful votes
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I ordered 10 plant holders for my balcony. The order confirmation states 10 pieces but they sent me 1 tiny pot which I paid £9 for. I have contacted customer service & they say this is what I ordered however my order confirms 10. You can't go back into previous orders & they will only refund if I pay for the return postage. Misleading, over priced, shocking customer service... avoid!

Date of experience: May 20, 2020
Wish C. Wish Rep
over a year old

Hi Jennefer. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
2 helpful votes
Follow Barry D.
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I've bought many "gems" and "jewelry" on WISH. I continue to submit for refunds because I have a Gem Tester that confirms in 95% of the cases that the seller is sending me GLASS. I now have a huge collection of coloured glass that is advertised as "natural ruby, sapphire, garnet, emerald, aquamarine, moissanite, etc.". I've notified WISH for months now that their merchants are selling misleading fraudulent gems, but they continue to allow them to sell these items. No ethics involved here!

Date of experience: December 15, 2021
Wish C. Wish Rep
over a year old

Hi Barry. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Ireland
1 review
7 helpful votes
Follow Martin m.
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My advise after purchasing at least 12 different products from electronic tonics to clothing. Not worth your money. Clothing poor quality and most likely under sized, shoes same and again sizing off all of this while careful following size charts. Other items failing to arrive. Electronics, poor quality with very basic functions, such as smart watches. If you are lucky enough that the item is working, don't expect it to last long. To be honest if you are after a bargain, shop local within your own country, you will find more satisfaction better quality and a real guarantee, because look their guarantee isn't worth the paper it's printed on. You will end up paying more returning an item to them, this to include custom charges returning it to them. Avoid all together.!

Date of experience: May 19, 2017
California
2 reviews
9 helpful votes
Follow C T.
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Never Again
November 21, 2016

I wish I had read reviews before buying. Site said nothing about product shipping from China. Took almost 2 months to get here. I ordered 3 products for the kitchen. None of them work as they should. Sealer doesn't seal, 5 blade scissor doesn't cut. Blades are too close together. Lastly the Rotary Multi-function peeler will only take chunks so small they are useless. All items are pure garbage. The worst $39 I've ever spent. Nothing about my purchase deserves even 1 star.

Date of experience: November 21, 2016
New Mexico
1 review
1 helpful vote
Follow Betty B.
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I ordered 16 pieces of clothing, but only 12 arrived in one large black plastic bag. Placed more than 1 order, so sent back 16 items. I've been trying to get refunds for weeks, but not possible, although I've given them the tracking # 9505 5118 0022 1057 7177 72 USD that post office gave me. I paid $14.65 USD. On top, wish.com charged me $82.00 USD for shipping. Wish deletes history of correspondence with them, so you can't back up your story. Service consists of a computer-generated answers, regardless of your problem. The BBB, as well as other customer protective agencies should step in to close their business. Unethical, irresponsible, thieves. Stay away from them. Merchandise is of extreme low quality.

Date of experience: March 24, 2021
Wish C. Wish Rep
over a year old

Hi Betty. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Georgia
1 review
4 helpful votes
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Where's this app been all my life!?!?
July 1, 2016

I am absolutely in LOVE with Wish! I've found some amazing items at unbelievable prices. I seriously find myself on the app every single day. They have millions of products and a stellar customer service team that's always ready to answer any of my questions.

Thanks for being awesome, Wish Team! :)

Date of experience: June 30, 2016
Washington
1 review
2 helpful votes
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Don't buy anything!
March 20, 2017

Once I downloaded the app I received SO many spam emails! They obviously share your email with other sites! Plus the items I ordered took forever to get here. It's cheesy crap from China. If you want cheap crap go ahead! Personally, I would not recommend this website to my worst enemy. Stay away for sure! Still waiting for the outdoor mat that says "$#*! Off". Lol! Well said. Right!

Date of experience: March 20, 2017
Belgium
6 reviews
38 helpful votes
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I will buy again
November 21, 2015

I've ordered about 20 times from them. 1 bag was faulty, one went to the wrong address so I never received and another item for household never arrived. Wish refunded my PayPal no questions asked. Excellent customer service.
I bought lots of jewellery which I love. Good quality.

Date of experience: November 21, 2015
Canada
1 review
0 helpful votes
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Failure to deliver
August 10, 2021

I tried Wish. Never again. They took my 13.00 and promised delivery by July 26 2021. Nope. Finally received 1 wrench. Out of and order of 800 pieces toolkit. Spoke to agent. Was told the rest was not coming. Why? Would not say. Refund. Wait another 10days for money to be returned. I bought on June 4th. Terrible service.

Date of experience: August 10, 2021
Wish C. Wish Rep
over a year old

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
8 helpful votes
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$. 50 SCAM
November 1, 2019

They offer a deal where the first item sold per day is only. 50. If your not the first order of the day you get a refund. Seems risk free and simple. What's to lose I thought. I went crazy buying hundreds of. 50 items hoping I would win at least a couple or a few maybe. None. I won nothing but that's not the bad part! I heard nothing for days so I finally poked around the Wish site and hidden in an obscure Notifications area were 400+ messages telling me I hadn't won and then said... Start the action of a REFUND. The process takes about 5 mins... EACH! I now have to go through this process over 400 times. I think they count on us lazy Americans saying "screw it, it's only
50 cents" and then they've score (in my case $249)thousands from us morons for giving us ZERO in return.

+1
Date of experience: November 1, 2019
Wish C. Wish Rep
over a year old

Hi Sebastian. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Illinois
1 review
3 helpful votes
Follow Sarah S.
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Every single item I've ordered on wish came a month or so later. I was used to my items coming late! However, this particular time, my items never showed. The money was taken out of my account 6 months ago, & I STILL haven't received my items. They've even been taken off of the ''my orders' list. I contacted customer support (through email of course because they don't have "real people" on the phone) and I've been going back and forth with them for days. They keep saying that I've extended the refund date which is NOT any fault of mine. I'm speaking with different representatives each day & they all continue to tell me "have you any problems with future deliveries, contact us immediately." What about NOW! I'm never buying from wish again. I used to be a VERY proud customer, but this time, they've done it. If you want to KEEP your hard earned money, don't buy from here.

Date of experience: March 31, 2017
Canada
1 review
2 helpful votes
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STAY AWAY!
September 19, 2019

Worst shopping experience of my life. Product was delivered damaged and ended up being counterfeit junk. Contacted support more times than I can count and kept receiving polite promises of assistance and resolution which it now appears must be generated by some kind on automated system as nobody who actually read my complaints could be that stupid. If you shop through Wish, you will get ripped off. Sta far, far, away!

Date of experience: September 19, 2019
Pennsylvania
4 reviews
7 helpful votes
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Site itself is OK
August 8, 2017

No complaints about using the site. It's just all total garbage from China and other third world countries. The stuff is cheap, so remember you get what you pay for. I was very surprised to see some pricier items like furniture on there. It's a huge junk store.

Date of experience: August 8, 2017
Germany
2 reviews
6 helpful votes
Follow Pher C.
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Had a lot of fun shopping in Wish! Best prices you will find anywhere. Wish is indeed the most fun app to browse on my entire phone! Easy refunds if anything goes wrong and world class customer service.

Date of experience: August 22, 2017
California
2 reviews
2 helpful votes
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Poor quality
August 22, 2018

The cheap prices were too good to be true. Anything shipped from China is a bad sign. So I had ordered 7 blouses... only 6 were delivered and NONE of them were the same as advertised. They sent me items that looked similar but quality was super poor. Piece of crap. I ended up giving them all away. I will never buy from this site ever again.

Date of experience: August 19, 2018
Australia
2 reviews
5 helpful votes
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Product sent not same as listing
August 25, 2018

Very poor, got a child toy not the self defense high voltage torch that was described in listing. Then a slingshot I ordered came as a cheap nasty wood product instead of steel one pictured. Item listings dont match products sent so feeling rather ripped off frankly.

Date of experience: August 22, 2018
Canada
2 reviews
0 helpful votes
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Bunch of robots
July 25, 2021

Horrible service, non sense responses, they don't listen, making mistakes on orders, but taking money right away! Charging delivery for each item, then putting in one bag. All skin products under brand names are imitation! Avoid avoid!

Date of experience: July 25, 2021
Wish C. Wish Rep
over a year old

Hi Lia. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
10 helpful votes
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Finally got my order but their Admin really onerous and can't be bothered!? Admin kept asking me to send snapshots of my bank account with extra Direct Debit, even after I'd submitted twice before; so just gave up exasperated!

Date of experience: October 25, 2016

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778