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GB
1 review
1 helpful vote
Follow Ryan V.
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Fake perfume no refund
December 13, 2023

Bought Coco Chanel from Wish. A Turkish fake product arrived confirmed as fake by many Uk retailers. Wish would not refund and just point you back at the fraudulent seller who's never going to refund the money. Complete scam website, avoid at all costs!

Fake on the right, pink in colour
Neck of bottle is a white sticker with join. Should be a solid white and gold plastic ring.
Pink water not coco Chanel
Date of experience: December 13, 2023
Wish C. Wish Rep
over a year old

Hi Ryan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
1 review
1 helpful vote
Follow Jim A.
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I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

Date of experience: July 3, 2024
Canada
2 reviews
0 helpful votes
Follow Omobola A.
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I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either.
Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous.
But from this site at the detriment of your mental health.

Date of experience: February 9, 2024
Wish C. Wish Rep
over a year old

We're here to help, Omobola! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Romania
1 review
0 helpful votes
Follow Renee J. H.
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Please do not purchase any items from Wish! Very misleading regarding the item that I purchased. Paid close to £7,**0 expecting a good quality and lovely product as seen on wish. The product turned out to be used a number of times and squeezed into a bag sent all the way from China! The product was awful, certainly not worth the amount paid. They were also an absolute nightmare with regards to getting a refund. They said they would refund me but I was still chasing for it months later. Dodgy, dodgy company - I was only able to get my money back after reaching out to trustpilot for help from them when I directed to file a complaint on the official mail. Reach them directly at Trackingcointeam gmal.¢OM
WhatsApp +1 (506) 497‑2036‬

Date of experience: June 20, 2024
Canada
1 review
1 helpful vote
Follow Kristine S.
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Awful customer service.
December 7, 2023

After receiving a dress issing the back lining of a lace dress. I contacted customer service to return for a refund. I was told it didn't meet the criteria for a return( part of the dress is MISSING). I was then told there is no wish return center in my country (Canada) shocking. They have really gone down hill. Will absolutely advise NOT ordering anything from wish again. It's not worth trying to save a few bucks.

Date of experience: December 7, 2023
Wish C. Wish Rep
over a year old

Hi Kristine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

North Carolina
1 review
0 helpful votes
Follow Joseph G.
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Read before buying
February 1, 2024

It says delivered but got screwed again. I see you don't read anything that is sent.
Read my previous message.
I talked to fedex and it is coming to another town far away and FedEx said it's about a pound. And I know a gazebo weighs more than 1 lb. This has been my 6th different order that I ordered from wish. And never received 1 item

Do you ever deliver any items?

Check the tracking number on FedEx and you can see i got scammed again.
It's also coming to another person in a city 6 hrs away. It was supposed to be a greenhouse and the weight is 1 lb. And FedEx said it wasn't my name or address. Screwed again.

Date of experience: February 1, 2024
Wish C. Wish Rep
over a year old

Hi Joseph. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Yuliya B.
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Bad experience.
April 11, 2024

Wish.com did not give me the name of the last mile delivery company. The delivery man handled the delivery very badly and I don't know where to complain because I don't even know who the delivery company is. Because of that I'm not using Wish again and advising everyone against using it either.

Date of experience: April 11, 2024
Wish C. Wish Rep
over a year old

Hi Yuliya, we don't want our users to experience these kind of issues. Ensuring you receive the support you deserve is of utmost importance to us. Please drop us an email to reviews@wish.com with "Sitejabber Review" in the subject line. We will look into this.

Canada
3 reviews
3 helpful votes
Follow T M.
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I Placed (2) Orders on Wish - Both Fake
May 21, 2024
Updated review

I placed two orders on wish, both from the same supplier. The supplier advertised they were selling "Moissanite" stones. I received (5) stones that were "Glass" I checked them on my "Presideum II" gem tester and the needle didn't budge. I contacted wish and I had (5) representatives contact me on different occasions asking for photos and more re what the issue was. On each occasion I complied and I have yet to get any satisfaction. This is "Fraudulent" and I hold wish accountable and seriously considering contacting the FBI to investigate this company. Wish makes money from companies selling garbage. I just received an e-mail from Wish stating the advertiser listed the goods as "Natural Diamonds" - Moissanites aren't natural diamonds. Wish also states the case is now closed, even although I'm left with "Glass" - This is outrageous!

Date of experience: May 21, 2024
Wish C. Wish Rep
11 months ago

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.


Very Deceiving-Buyer Beware
December 20, 2020
Previous review

Wish and or it's suppliers advertise items falsely. For example they advertise electric bikes/scooters and even bikes. They describe the bikes making people think they are buying a "'Real Bike" but in reality what they are selling is headlights, rear lights, handle bars, bike stands, pedals i. E. Bike Parts. The suppliers/wish charge a delivery and the customers often get combined shipping. We all know combined shipping is usually cheaper but Wish charges the customer twice or sometimes three times for one package. It's very close to fraud and I wouldn't consider dealing with wish in the future. I would strongly suggest using another source such as Alibaba.
Recently I ordered a folding bike. I checked on it location for over three weeks and it showed the bike as being sold out. Wish contacted me after three weeks and offered a refund or an alternative bike. The bikes offered were no where near what my original order was. I'm extremely disappointed and won't deal with middle companies again. They offer $1 deals that are also a scam and a way to collect money from customers, hoping they will bank the money with wish and use it on another larger purchase.

Date of experience: December 20, 2020
North Carolina
1 review
0 helpful votes
Follow Sam. M.
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Awful awful awful. I was double charged, provided proof MULTIPLE times, and have provided proof over 10 times. The representatives have not bothered to look at my information provided and continue to make up what my concerns are. Claiming I have to wait til I don't recieve my ONE item. No one there knows what they're doing and yet keep replying to the same email containing my problem. Don't even bother. Temu, Shein have the same things, often cheaper, and I've had 0 issues with any problems not being immediately addressed. Plus, Wish charges for shipping. So if you want a headache to last forever and not be resolved until you go over their heads, order. But I implore you, don't buy from Wish. Ever. #teamTemu

Date of experience: February 23, 2024
Wish C. Wish Rep
over a year old

Hi Sam. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ohio
4 reviews
1 helpful vote
Follow Sifa A.
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I occasionally like to shop on Wish for phone cases because of their low prices. I purchased a few from Wish and was happy with most of the cases that I found. A few looked a little cheap, but overall I was happy with my purchase. Wish has a different shipping price for each item so often times when purchasing multiple items, shipping can be high.

Date of experience: May 5, 2020
Wish C. Wish Rep
over a year old

Hi Sifa. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Tennessee
1 review
1 helpful vote
Follow Jason S.
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Wish never delivered the item for a veteran who passed away three months later. They keep saying that sometimes it takes two weeks longer. The family wanted a refund and contacted Wish, requesting an account for the refund. They opened the block so Wish could deposit the money. However, instead of depositing $180.00, they withdrew $180.00 but won't give the money back to the veteran's family. The family's debit card was also hacked. Furthermore, customer support blocked them. I tried to help them and continued to reach out to customer support, providing them with all the relevant information. Despite never having bought or ordered anything, I created an account to communicate with customer support. Having conversed online, I returned the next day. This is all recorded on my new account that I had opened, and the message was, please see the picture. User's recommendation: Should be shut down.
Delivered to Church hill TN. And a different name and the weight was about 3 lbs. this greenhouse should weigh over 66 lb. and he lives far away from Church hill TN.

Date of experience: May 23, 2024
Wish C. Wish Rep
11 months ago

Hi Jason, this is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ireland
1 review
6 helpful votes
Follow Sasa S.
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Scam company
January 22, 2019

Edit 1. I received email from Wish support demanding my Apple review ID so they can remove it. When you see something too good to be true then it probably is. Wish.com and their geek.wish.com are scam sites. No response from support either by email or Twitter.

Date of experience: January 22, 2019
North Carolina
1 review
0 helpful votes
Follow Jim D.
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Fake products
September 4, 2021

I ordered some rings from this Wish Company there products are fake. They take pictures of the original product and publish it as there's. What they sale and send you is junk cheap fakes. Advice don't waste your time and money.

Date of experience: September 4, 2021
Wish C. Wish Rep
over a year old

Hi Jim. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
4 helpful votes
Follow Casey A.
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Wish ripped me off
June 6, 2020

Order a bench press rack came beat up bent and half the paint chipped off. I paid 400 bucks for it looks like it's used they also charge you shipping twice this company is a total scam I feel completely ripped off.

Date of experience: June 6, 2020
Wish C. Wish Rep
over a year old

We're here to help, Casey! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
6 helpful votes
Follow Michelle W.
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Don't bother!
September 26, 2020

Order says delivered so wish won't refund me but item has not been delivered! No help whatsoever, save your money, most of it is cheap junk that doesn't last 5 minutes. Items very often described as free until you put in your size for clothing then the prices change on anything over an extra small size to stupid prices.

Date of experience: September 26, 2020
Wish C. Wish Rep
over a year old

Hi Michelle. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Zealand
1 review
71 helpful votes
Follow Lisa P.
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Do not recommend. Took ages to arrive. Terrible after sales support. I ordered a item in my normal size which didn't fit. They asked for photo evidence which was sent but they refused to do anything about it. Would offer a swap, a credit or refund - they just said "I understand this issue caused an inconvenience. The store has fulfilled your order correctly based on the variation you have chosen." Useless their customer as it doesn't fit! Don't be tempted to use them.

Date of experience: November 12, 2020
Wish C. Wish Rep
over a year old

Hi Lisa. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
Follow Ann A.
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Horrible site
July 17, 2020

Ordered abt 3 items since may, infact was to use one for my daughter's baptism last sunday, the date has been changing, the latest change now is Aug, please how can i cancel and get my refund... This so unprofessional.

Date of experience: July 17, 2020
Wish C. Wish Rep
over a year old

Hi Ann, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Utah
7 reviews
11 helpful votes
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SCAMMERS
November 21, 2022

Hi after 2+ years of ordering from these scammers spending $800+ every month don't do it. You will never get your money back even though the sellers make a promise and it states it in the policy. I had to email the CEO at *******@wish.com by force just like my 1 start forced rating nothing will be done, so don't buy this cheap crap that comes from china unless you want bat aids.

+1
Date of experience: November 21, 2022
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Indonesia
2 reviews
8 helpful votes
Follow Bams A.
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100% BAD
August 9, 2019

They only save your money and never give it back. Be careful with this site
I have been waiting for 1 month they did not return my money. I contacted wish.com. There was no answer, just an automatic message.

Date of experience: August 9, 2019
Oklahoma
3 reviews
3 helpful votes
Follow Aaron C.
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Stay with AliExpress
November 2, 2022

Terrible platform. I've place 2 orders that go weeks without being fulfilled then finally get a refund. Wish does not vet the sellers so plenty of listings are bogus. And forget about customer service. You can only leave a message that may or most likely never get responded to. Do yourself a favor and skip over Wish.

Date of experience: November 2, 2022
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778