I ordered 2 gaming chairs, but only received wheels. Despite dozens of messages, only automated responses are received, which don't resolve the issue. I've bought many items which have been good, but this current experience has put me off buying again.
I purchased a RC car that was held up in her arms look about 2 foot long. When I received it was like 6 inches long. False advertising. I put in a complain and finally got a refund but that add is still up there making money for Wish ripping of honest people. If wish can't play by the rules they need to be removed from the internet..
Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I am requesting refunds on about 4 items. I get computer viruses every time I buy something. And, the attached item purchased March 26, still shows the package tracking date same as the purchase date.
Also, those who get their packages in less than 30 days, must be paid to say that, or live in China or both.
Hi Randy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Never... never use WISH...
One of the worst customer service in the entire world. They use a totally stupid AI system that keeps on asking the same question.
It is just impossible to relate to the supplier to find out if they hold an article.
The translation App is kinder garden level.
When you compare to Ali express or to your local dealer, Wish has the most expensive Postage fees as well as the import taxes that are outrageous.
Not talking about non existing items or false article advertisements.
Please just abandon your account and use local providers.
Hi Dom. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
After not receiving an order past the return date, I gave them the benefit of the doubt and placed a second order for some new items... you guessed it, the same thing happened again.
I don't appreciate being taken advantage of... their tactics are unacceptable. They flat out stole my money twice!
Never Again!
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Attempted over multiple emails and picture forwards to return incorrect size garments until it became clear to me that the asks would continue, but with no real action from Wish. They then just stopped responded to my requests/inquires.
If you buy, you need to plan on keeping it regardless of the miss - it ain't going back!
One and done for me.
Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
My experience happened twice, I had bought a couple of items that were okay. Then it seemed to me that the next items I ordered came the wrong size in the right size bag. Then they say we don't replacements or exchanges, send it back at your cost for a refund ( excluding the inflated delivery that you paid because the item seemed cheap in the first place). I've brought from many Chinese sites over the years. This one is wrong, it should be shut down. AVOID.
Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Wish allowed my wife's account to be hacked. The person changed the email address on the account and charged over $500. There was never any notification from Wish that changes were being made until it was too late. Wish's security is terrible. Attached are pictures of the messages received regarding the fraudulent purchase
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Really, I get one wrist band for a watch?! Bs, never ordering from wish again. Piece out! That is ridiculous, plus damn thing won't work and because I don't read or speak chinese I can't tell if I'm doing something wrong or if the whole thing is a flop, want my money back!
We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
They had a deal for large 3 light outdoor solar light for $14. (With act fast count down) bought 2. They sent confirmation, correct description, but different photo of small led wall light. Sure enough after over three weeks they sent the small walk lights.
Odd that they automatically took funds from Paypal. Did not have to log in! Scary.
Filed complaint with order and attached photos with correct description title and they said they sent correct lights. After going back and forth without resolve... tried Paypal dispute and it says this transaction is not eligible!
See photos, Title is correct.
Stay away!
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I'd give Wish 1 star, but to be fair I have received decent items with tempered expectations. Where Wish failed miserably is in their product support. They claim to offer a 30-day guarantee of satisfaction, but when I initiated a claim online the day I received glasses with interchangeable lenses that don't fit the frame the product support representative basically stalled for weeks with unnecessary questions and "holiday" delays only to tell me right before the 30-day mark that they don't think there is a problem despite sending 5 pictures that clearly show the problem on a $50 item. Buyer beware.
Hi ROGER. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Wish is a total scam. The products never arrived and when requested a refund they claim the period is over! I have been requesting it more than 5 times and of course by now it is too late. DO NOT purchase anything with them! You will loose your money! They are Chinese!
Hi Maheswari. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
1. Page use a lot of pc resources and lagging.
2. Can't search products without logging.
3. After registration they send TONS of spam.
4. Many spying scripts and algorithms.
5. Millions of scammers.
6. This company treats people as a idiots and whores.
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered 170 cm inflatable spray water cushion summer kids on 14 May 2020. To date, i didn't receive it. I sent tons of e-mails to Wish customer service but no positive feedback. Since, it was my first ever experience with Wish i have chosen post pay method and now they are chasing me to pay the money. Their logic is very funny; according to their policy i should refund it within 30 days. But, how can i refund something if i never received? Finally, i requested to cancel my order on 22 June and according to Wish its not possible. As a customer i ended up a looser and today i paid the money for something i never received. I feel very bad and so betrayed by Wish.
Hi Amila. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I have purchased a few things from wish. It is a gamble if they end up being good or bad products. The worst thing about wish is the customer service. Basically there is none. Just automated replies. Even when you leave a message for customer service you get automated replies after a couple of days. I know this as I tried many times with different messages and got exactly the same reply which didn't solve the issue. If you do order just pray there's no problems with the product.
Hi Jonathan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
"Warning Scam" - Purchased 32 different items. All items were of extremely poor quality. One advertised 100% cotton and the item I received had a tag stating 100% Polyester! The last straw was when a store did not refund the price difference when I changed for the very same article in a smaller size, which was also cheaper, I guess it's Wish foul sense of honesty. Never again!
This the worst online shopping place I have ever came across. I did order a couple of things from Wish in January 2021 and it's almost end of first week of March 2021 and I am still waiting for my parcel which was supposed to be delivered by 12 th of Feb. I am not even sure if they would refund my money ever. Further, when you buy anything the initial price is different and when it comes to check out the price is almost doubled then it was appealing before. They do charge shipping fee for every item independently even if you buy everything together. If you have extra money and patience of waiting for years then you should use this place to shop. Pathetic after sales services. I will Never use WISH. I am completely failing to understand why even they are running this business. Seems like a scam.
We're here to help, Hemang! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Bought three items from Wish, but only I could find one place for all the items and that was the waste bin. Quality is non existance and my External Hard Drive order came as pieces and part of electronics were missing. Please don't repeat my mistake and buy anything from this waste producer company.
Hi Akbar. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered a grow light for my indoor vegetable garden and when it arrived (weeks after the tracking number reported it delivered,) I opened it, plugged it in, and found that only half of the lights actually worked. Contacted the BS support "digital rep" and was told that I'm responsible for paying for return shipping. For a defective item! Unbelievable! In total, I've ordered three different items from Wish.com and all 3 were poorly constructed and all around cheap. You get what you pay for, I guess.
1) OK, I read the reviews and for clothing I know I have to order larger sizes than normal. But even when ordering clothes two sizes up they haven't fit more often than not. However, that is more about me failing to order the correct size. My real issue is #2)
#2) They use FedEx to deliver. FedEx claims it delivered though we were home all day the day the say it was delivered. Door bell never rang and I checked multiple times. No photo indicating they actually delivered nor delivered to correct address. FedEx system just says to contact Seller. Wish says nothing they can do because FedEx says it was delivered. If FedEx is going to suck this badly, Wish should use a different carrier.
Hi Pat. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.
Hi Helen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.