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GB
1 review
1 helpful vote
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Fraud
October 22, 2020

I ordered 2 gaming chairs, but only received wheels. Despite dozens of messages, only automated responses are received, which don't resolve the issue. I've bought many items which have been good, but this current experience has put me off buying again.

Date of experience: October 22, 2020
Wish C. Wish Rep
over a year old

Hi Helen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
2 reviews
4 helpful votes
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False advertising..
March 13, 2021

I purchased a RC car that was held up in her arms look about 2 foot long. When I received it was like 6 inches long. False advertising. I put in a complain and finally got a refund but that add is still up there making money for Wish ripping of honest people. If wish can't play by the rules they need to be removed from the internet..

Date of experience: March 13, 2021
Wish C. Wish Rep
over a year old

Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
15 helpful votes
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Refunds
April 30, 2020

I am requesting refunds on about 4 items. I get computer viruses every time I buy something. And, the attached item purchased March 26, still shows the package tracking date same as the purchase date.
Also, those who get their packages in less than 30 days, must be paid to say that, or live in China or both.

Date of experience: April 30, 2020
Wish C. Wish Rep
over a year old

Hi Randy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

France
1 review
0 helpful votes
Follow Dom A.
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Never... never use WISH...

One of the worst customer service in the entire world. They use a totally stupid AI system that keeps on asking the same question.
It is just impossible to relate to the supplier to find out if they hold an article.
The translation App is kinder garden level.

When you compare to Ali express or to your local dealer, Wish has the most expensive Postage fees as well as the import taxes that are outrageous.

Not talking about non existing items or false article advertisements.

Please just abandon your account and use local providers.

Date of experience: July 23, 2021
Wish C. Wish Rep
over a year old

Hi Dom. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
9 helpful votes
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Never again
July 28, 2020

After not receiving an order past the return date, I gave them the benefit of the doubt and placed a second order for some new items... you guessed it, the same thing happened again.

I don't appreciate being taken advantage of... their tactics are unacceptable. They flat out stole my money twice!

Never Again!

Date of experience: July 28, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

North Carolina
1 review
38 helpful votes
Follow Michael K.
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Attempted over multiple emails and picture forwards to return incorrect size garments until it became clear to me that the asks would continue, but with no real action from Wish. They then just stopped responded to my requests/inquires.

If you buy, you need to plan on keeping it regardless of the miss - it ain't going back!

One and done for me.

Date of experience: August 3, 2020
Wish C. Wish Rep
over a year old

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
50 helpful votes
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Can't give zero
June 24, 2021

My experience happened twice, I had bought a couple of items that were okay. Then it seemed to me that the next items I ordered came the wrong size in the right size bag. Then they say we don't replacements or exchanges, send it back at your cost for a refund ( excluding the inflated delivery that you paid because the item seemed cheap in the first place). I've brought from many Chinese sites over the years. This one is wrong, it should be shut down. AVOID.

Date of experience: June 24, 2021
Wish C. Wish Rep
over a year old

Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Tennessee
1 review
3 helpful votes
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Fraudulent Charges
October 29, 2019

Wish allowed my wife's account to be hacked. The person changed the email address on the account and charged over $500. There was never any notification from Wish that changes were being made until it was too late. Wish's security is terrible. Attached are pictures of the messages received regarding the fraudulent purchase

Date of experience: October 29, 2019
Wish C. Wish Rep
over a year old

Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Colorado
1 review
1 helpful vote
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Smart watch
November 25, 2022

Really, I get one wrist band for a watch?! Bs, never ordering from wish again. Piece out! That is ridiculous, plus damn thing won't work and because I don't read or speak chinese I can't tell if I'm doing something wrong or if the whole thing is a flop, want my money back!

Date of experience: November 25, 2022
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
Follow B S.
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They had a deal for large 3 light outdoor solar light for $14. (With act fast count down) bought 2. They sent confirmation, correct description, but different photo of small led wall light. Sure enough after over three weeks they sent the small walk lights.

Odd that they automatically took funds from Paypal. Did not have to log in! Scary.

Filed complaint with order and attached photos with correct description title and they said they sent correct lights. After going back and forth without resolve... tried Paypal dispute and it says this transaction is not eligible!

See photos, Title is correct.

Stay away!

Date of experience: October 30, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Ohio
1 review
0 helpful votes
Follow ROGER A.
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I'd give Wish 1 star, but to be fair I have received decent items with tempered expectations. Where Wish failed miserably is in their product support. They claim to offer a 30-day guarantee of satisfaction, but when I initiated a claim online the day I received glasses with interchangeable lenses that don't fit the frame the product support representative basically stalled for weeks with unnecessary questions and "holiday" delays only to tell me right before the 30-day mark that they don't think there is a problem despite sending 5 pictures that clearly show the problem on a $50 item. Buyer beware.

+1
Date of experience: January 18, 2023
Wish C. Wish Rep
over a year old

Hi ROGER. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Mexico
1 review
0 helpful votes
Follow Maheswari A.
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Wish is a total scam. The products never arrived and when requested a refund they claim the period is over! I have been requesting it more than 5 times and of course by now it is too late. DO NOT purchase anything with them! You will loose your money! They are Chinese!

Date of experience: April 7, 2021
Wish C. Wish Rep
over a year old

Hi Maheswari. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Poland
1 review
0 helpful votes
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DO NOT RECOMMEND
April 19, 2021

1. Page use a lot of pc resources and lagging.
2. Can't search products without logging.
3. After registration they send TONS of spam.
4. Many spying scripts and algorithms.
5. Millions of scammers.
6. This company treats people as a idiots and whores.

Date of experience: April 19, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Netherlands
1 review
0 helpful votes
Follow Amila R.
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I ordered 170 cm inflatable spray water cushion summer kids on 14 May 2020. To date, i didn't receive it. I sent tons of e-mails to Wish customer service but no positive feedback. Since, it was my first ever experience with Wish i have chosen post pay method and now they are chasing me to pay the money. Their logic is very funny; according to their policy i should refund it within 30 days. But, how can i refund something if i never received? Finally, i requested to cancel my order on 22 June and according to Wish its not possible. As a customer i ended up a looser and today i paid the money for something i never received. I feel very bad and so betrayed by Wish.

Date of experience: December 8, 2020
Wish C. Wish Rep
over a year old

Hi Amila. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
28 helpful votes
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Terrible customer service
March 2, 2021

I have purchased a few things from wish. It is a gamble if they end up being good or bad products. The worst thing about wish is the customer service. Basically there is none. Just automated replies. Even when you leave a message for customer service you get automated replies after a couple of days. I know this as I tried many times with different messages and got exactly the same reply which didn't solve the issue. If you do order just pray there's no problems with the product.

Date of experience: March 2, 2021
Wish C. Wish Rep
over a year old

Hi Jonathan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Germany
1 review
6 helpful votes
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Who buys cheap buys twice
September 6, 2018

"Warning Scam" - Purchased 32 different items. All items were of extremely poor quality. One advertised 100% cotton and the item I received had a tag stating 100% Polyester! The last straw was when a store did not refund the price difference when I changed for the very same article in a smaller size, which was also cheaper, I guess it's Wish foul sense of honesty. Never again!

Date of experience: September 4, 2018
Canada
1 review
1 helpful vote
Follow Hemang P.
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This the worst online shopping place I have ever came across. I did order a couple of things from Wish in January 2021 and it's almost end of first week of March 2021 and I am still waiting for my parcel which was supposed to be delivered by 12 th of Feb. I am not even sure if they would refund my money ever. Further, when you buy anything the initial price is different and when it comes to check out the price is almost doubled then it was appealing before. They do charge shipping fee for every item independently even if you buy everything together. If you have extra money and patience of waiting for years then you should use this place to shop. Pathetic after sales services. I will Never use WISH. I am completely failing to understand why even they are running this business. Seems like a scam.

Date of experience: March 3, 2021
Wish C. Wish Rep
over a year old

We're here to help, Hemang! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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Wish=WASTE
July 25, 2020

Bought three items from Wish, but only I could find one place for all the items and that was the waste bin. Quality is non existance and my External Hard Drive order came as pieces and part of electronics were missing. Please don't repeat my mistake and buy anything from this waste producer company.

Date of experience: July 25, 2020
Wish C. Wish Rep
over a year old

Hi Akbar. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
4 helpful votes
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I ordered a grow light for my indoor vegetable garden and when it arrived (weeks after the tracking number reported it delivered,) I opened it, plugged it in, and found that only half of the lights actually worked. Contacted the BS support "digital rep" and was told that I'm responsible for paying for return shipping. For a defective item! Unbelievable! In total, I've ordered three different items from Wish.com and all 3 were poorly constructed and all around cheap. You get what you pay for, I guess.

Date of experience: July 1, 2019
Wisconsin
1 review
0 helpful votes
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Sizes Off; Delivery Unpredictable
January 10, 2021

1) OK, I read the reviews and for clothing I know I have to order larger sizes than normal. But even when ordering clothes two sizes up they haven't fit more often than not. However, that is more about me failing to order the correct size. My real issue is #2)

#2) They use FedEx to deliver. FedEx claims it delivered though we were home all day the day the say it was delivered. Door bell never rang and I checked multiple times. No photo indicating they actually delivered nor delivered to correct address. FedEx system just says to contact Seller. Wish says nothing they can do because FedEx says it was delivered. If FedEx is going to suck this badly, Wish should use a different carrier.

Date of experience: January 10, 2021
Wish C. Wish Rep
over a year old

Hi Pat. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778