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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

AE
1 review
2 helpful votes
Follow Anne M.
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Below 0, I've ordered last October, but still haven't received anything, it is almost 3 mos. Already, others have been refunded but others not yet coz you need to go in good standing?! How? To purchase again... wth...

Date of experience: January 12, 2019
Illinois
1 review
5 helpful votes
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Clothes are junk
January 12, 2019

I heard good things about wish from coworkers who use the app who have purchased home decor items and some accessories. I decided to order some clothes for my daughter. Big mistake, glad it was cheap but you get what you pay for. She wore each outfit one time and they were falling apart and fading. Complete junk! I would not recommend!

Date of experience: January 12, 2019
Switzerland
1 review
0 helpful votes
Follow Orlethson C.
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I don't know why people are complaining too much about the order they dont recieve. You can request for a refund after 10days of the delivery date and if it is deffective. I refund those item that i dont recieve as "wish cash" after a second it is in your wish account. You can pay with your wish cash on your next order. I dont refund as original payment because it takes time.The only thing that i don't like at wish is the shipping fee is pricy and you will pay shipping fee per item from the same seller.

Date of experience: January 9, 2019
Canada
1 review
6 helpful votes
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Only 1 item out of 10 was even close to something that anyone would want. A friend and I placed a $200 order on clothing ($100 of which was shipping costs) and every single item except for 1 dress was not even wearable. The fabrics were thin and cheap polyester, with not one item fitting as was shown in the photos. Basically every single thing looked like it came from a children's Halloween costume. This was a complete rip off/scam/BS, etc. and I would never order anything from WISH ever again.

Date of experience: January 8, 2019
AE
1 review
6 helpful votes
Follow Ben J.
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I ordered 9 items from wish.com on 31st of october.
They promised date of delivery it in 10 of december but it never arrive then again they said it will arrive on 18 decemeber it never arrived i waited another 2 weeks but no delivery i even checked with the post office but nothing was sent on my name which means its a totally scam.
After all this time of waiting i decided to ask for refund assuming maybe they lost my package, but until now no refund in my account and its been more than 2 weeks.
I wasted my time and my money also they have charge for delivery per every single item.
Who will refund me my money back.
DONT ORDER FROM WISH.COM UNLESS YOU WANT TO WASTE YOUR MONEY AND YOUR TIME.
If anyone wants to contact me and ask for more details and show you printscreen you can find me on my email: *******@gmail.com

Date of experience: January 7, 2019
Oregon
1 review
10 helpful votes
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I would give them zero Stars if possible. On December 27th my account was hacked. The information changed. And my wish dollars spent by the hacker. I have let wish know multiple times through email and all they ever do is say we're sorry to hear you're having trouble please reset your password. They're clearly not even reading the emails. I have ordered multiple things from them and I can tell you that all of it is cheap imitations of the real deal. I will never order anything from them again. Beware! If your account is hacked and your wish dollars stolen they will not help you.

Date of experience: January 6, 2019
Ohio
11 reviews
22 helpful votes
Follow Tara M.
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I reached out SEVERAL times to Wish.com regarding a seller selling my copyrighted images illegally. They literally ignored me. They have not responded to the BBB complaint and have allowed the guy to profit by selling stolen items-and of course, they're profiting, too aren't they? Would never recommend this thieving company to anyone.

Date of experience: January 6, 2019
South Carolina
2 reviews
15 helpful votes
Follow Buddy F.
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I have been a Wish buyer for over a year now. When I started with them, they were wonderful! I received an item that didn't work. Contacted them (they request you upload a picture of the item) and they refunded all my money (item cost + shipping) right away. Then I had an occasion where I ordered and item and never got it. Again contacted Wish customer support and again, they refunded all my money right away. HOWEVER they have now changed how they issue refunds and it's not a change in the best interest of customers! I ordered 4 pillow covers on Nov 23 with a Dec 19 delivery date. On Dec 17, I got 2 of the 4. Went online and checked the other 2 and saw Wish had pushed the delivery date out to Dec 31. Now it is Jan 2 and Wish has pushed the delivery date out to Jan 9! I don't want to wait any longer for items that were originally promised Dec 19! If a Seller can't deliver on time, then they shouldn't be selling online! The same thing happened with 3 phone covers I ordered and they were Christmas themed covers. Why would I want to accept them AFTER Christmas when they were promised BEFORE Christmas? I do NOT like this new policy that Wish has of pushing out delivery dates and believe Buyers should be careful now about buying on Wish and I will no longer recommend them as I used to.

Date of experience: January 2, 2019
Minnesota
3 reviews
11 helpful votes
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Wish Rocks!
January 1, 2019

I ordered some items and one was defective. I wrote to them and within 24 hours they refunded my money. They have excellent customer service. I would recommend them to anyone.

Date of experience: December 31, 2018
California
1 review
3 helpful votes
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Everything u order from this site is not up to size. I ordered 2xxl and is like a small. Shipping is ridiculous and doesn't arrive in time. I would not advise ordering from this site. Nothing I have ordered from them was up to expectations. I will not EVER from them again

Date of experience: December 29, 2018
GB
1 review
8 helpful votes
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Absolute rubbish
December 29, 2018

I would advise everyone not to part with any money. A quick test to determine the authenticity and genuineness of this site led me to send for a free gift. Here is what I was sent: Description says it is a watch. I would argue it is more a watch strap as they appear to have forgotten to add the watch mechanism. Ummmm.

Date of experience: December 29, 2018
Singapore
1 review
9 helpful votes
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I have purchase a kitchen item. Payment has been made via credit card since 3 Dec 2018. Email from wish.com stating item will be delivered within the next 2 days. No item was received. Payment has been deducted from my CC. As such, need to report to bank as fraudulent transaction. Requested the bank to block my CC for further charging from Wish.com.
DO NOT MAKE ANY ONLINE PURCHASES FROM WISH.COM.

Angry customer

Date of experience: December 28, 2018
Colombia
1 review
4 helpful votes
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VERY BAD EXPERIENCE!
December 27, 2018

Products did not arrive, ask for refund, we'll see if we get the money back. The worse part is that you never get to chat with a human, it is an automatic machine reply and they only give you the questions they want. BAD BAD BAD!

Date of experience: December 27, 2018
New Jersey
2 reviews
5 helpful votes
Follow Todd L.
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Never trust this site
December 26, 2018

After reading all the terrible reviews, I went and got a prepaid card from my bank. What a surprise, Wish wont take it. All it does is wait 5 days and deletes your order. Sorry, but a site that has thousands of bad reviews, no way Im giving a CC linked to my accounts.

Date of experience: December 26, 2018
Wisconsin
7 reviews
20 helpful votes
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Slow Delivery!
December 23, 2018

I ordered 4 items as gifts on Nov. 15th with expected delivery on Dec. 8th. They never contacted me but only shipped 1 of the 4 items and cancelled the other 3 items. I sent an email that I didn't want only 1 of the 4 items as they were gifts and I wanted a refund for the 4th item as I needed all 4 items or none. Responses didn't make any sense and I gave up but I have never received the shipped item or a refund. Attached is the tracking information as of today, Dec. 23rd, looks like they missed the Dec. 8th deliver date and there is no tracking information since Dec. 9th.

Date of experience: December 23, 2018
California
1 review
4 helpful votes
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Run from them...
December 21, 2018

I have been scammed on 2 items... It is a nightmare to get actions and try to get my refund after I sent back the items.

Date of experience: December 21, 2018
Canada
2 reviews
8 helpful votes
Follow Donna S.
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Stay clear! Wish.ca/ wish.com is Hong Kong origin, steeped in false advertising. Their photos do not represent the actual CHEAP Cracker Jack kiddie toy items you receive! Lesson learned! Shame!

Date of experience: December 21, 2018
North Dakota
33 reviews
84 helpful votes
Follow Michele M.
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I started with Wish before they even started the advertising and when I saw the TV ads, I was stunned at the deception. Realize that there are a bunch of vendors all offering the same items and some are vendors operating under more than one name so bad service under one name doesn't affect them too much. Some charge shipping and others don't- and you have to read that fine print to make sure you're actually getting a deal. Shipping can be outlandish and you might not see it until it's too late.

Don't expect things to be as pictured. Some items are safe. Kitchen items. Some bath items. It depends. Clothes and electronics? Don't do it. You are getting a cheap knock-off that probably won't work or fit. I mean, the quality will not be there. At all. It might not even be recognizable.

There will be no wonderful box. It will be a poly bag.

You are FAR better off going on eBay and buying items from the foreign vendors so you have protection and guarantees that protect you. It will probably be the same vendor - and cheaper.

Seriously- don't trust this marketplace. The odds are not in your favor.

Date of experience: December 19, 2018
Texas
3 reviews
6 helpful votes
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Received used, dirty item
December 18, 2018

I bought a supposedly new dog bed and decided to wash the cover 2 months later. The foam insert has a lot (underscore) of soft, brown, fuzzy fur on it that is not his. My dog has black, course, straight hair. They do not answer their customer service phone and send coded emails.

Date of experience: December 16, 2018
Canada
2 reviews
1 helpful vote
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Fun Stuff
December 17, 2018

I've bought a couple dozen items off Wish. It's certainly not high quality but you get what you pay for. Some of the kids' toys were really good. Never an issue with refunds. If the item comes late, they refund no questions asked and the item still usually arrives. Takes a long time for shipping though.

Date of experience: December 15, 2018