WebstaurantStore

I will not recomended to everyone to buy anything from this company,if you buy some product wrong size or wrong items hard to deal with them mostly they don't accepted return or exchange.

We ordered 2 shelves for our restaurant that were critical to our opening. We ordered them WAY before we needed them to be there. Instead of the 84" shelves, they delivered 48" shelves. We called the company and they said they were so sorry and would EXPEDITE the delivery of the replacement shelves. SIX DAYS LATER - still o replacement shelves. I called the company and the lady wouldn't let me talk to a manager (NEVER a good sign) and said "they had done all they could." My restaurant opens in two days, and the kitchen is a wreck. I will NEVER count on this company to deliver the RIGHT product and IN THE TIME THEY PROMISE. I hope you don't either.

I will only receive $24 dollars back on my $60 dollar purchase, not including the $20 shipping charge loss on the original purchase! [$56.00] loss
BUYER BEWARE!

I made the mistake of creating an account with Webstaurant Store, but after seeing their astronomical shipping prices, I decided that Costco was more than enough for my bulk food needs. Then came the emails. Spamming me almost daily with unwanted coupon codes and deals that I'm never going to use. I've unsubscribed from all newsletters and email communications, yet I'm still receiving emails from Webstaurant Store. I have been in contact with two chat representatives, on two separate occasions. They both reassured me that my email had been removed from their mailing list. That is until the next email shows up. After contacting the chat reps, the email frequency actually increased. I have marked Webstaurant Store as spam, in my inbox, and all their emails go directly to the spam folder. The issue for me is that, if a business has to lie and deceive over something as simple as email preference, I'd hate to see what they actually do if I were to put in credit card information, and place an order with them. Which will never happen. Do not trust Webstaurant Store with your personal information. If they're so desperate to have customers that they're willing to place an arbitrary email preference page, and actively lie to members about something as simple as communication preferences, then they're desperate enough to do anything with your personal information.

When i called webstaurant to talk about exchanging bar stools i was informed that they do not do exchanges i would have to return and order new ones... I paid 305 dollars for 4 metal bar stools then I was told there was a restocking fee ok what will my credit be? She then told me i would get 78 dollars back I could not believe that! No way... I send the product back and get 78 dollars back NO WAY they are a rip off company... and then they resale the stools and make another 300, Im out the money and the stools I hope they go out of business for ripping people off NEVER WILL I BUY FROM THEM OR RECOMMED THEM SO THINK TWICE BEFORE U BUY FROM THEM! P.s. The box was smashed and ripped when it arrived...

Hello,
I'm following up on your griddle and the pilot lighting issue you're having. My product team said that sometimes the elements of being in a food truck in colder weather can knock a pilot light out, but they also noted the area may be clogged, causing difficulty in lighting the pilot. Can you take a look to see if there is any clogging in the unit or if anything is obstructed? I look forward to your reply.

Thank you,
Christian M. | (http://webstaurantstore.com/) *WARNING*: Hyperlink has been removed

Hello,
Thanks for your reply and for clarifying what you're seeing here. I'm sorry this is still not working for you. My recommendation here would be to have a local technician look at it to see if the problem with the pilot can be fixed. This unit comes with a 6-month warranty, but when used in a food truck, the warranty period is 30 days - so it would not be in effect at this time. Please let me know if you have any further questions or concerns.

Thank you,
Christian M. | WebstaurantStore

My response:
You aren't telling the truth. That was not stated in any advertising and I wasn't asked where I would be using the grill. On the phone you stated that the warranty was 6 months from time of installation. Now, you're tell me something else. Don't lie to me just tell me you guys aren't going to stand by the warranty. I will be sharing this email in my review of you guys. At the end of the day, your company should hire me because I know more than you tech team. Yea, I fixed the grill myself. And none of what you asked me to do was the issue.

My client had a restaurant kitchen repair job and I ordered a sink per my client's request. Because he cannot operate his restaurant until this repair is completed, I was told to order the sink with next day shipping. I was notified of it being shipped out within the next day and it was scheduled to be delivered the next business day by 8pm, which was a pleasant relief. I even contacted both the shipping carrier and Webstaurant's customer service to ensure of scheduled delivery. They said yes. The day of delivery comes around, 8pm hits, and I still have not received my order. I check the carrier's online tracking service again, and the delivery date was pushed to the next business day. I contacted a Webstaurant's customer service representative regarding this issue, and all I was told was how sorry she is. There was no compensation whatsoever, which I think is standard procedure. Both my client and I are facing financial losses. As for the company, they definitely lost an otherwise frequent customer.

Buyer Beware! Not as shown - refer to data sheet - every size listed shows a picture of the six inch faucet no matter what size it is. Pretty darn lazy on behalf of WebstaurantStore.com website developer - there is a link to the data sheet but the pic for every size listed is the six inch faucet. So if you are buying a larger size that is not what you are going to receive. The data file is more clear but none the less - expressed or implied warranty of merchatability - you are not getting what you see. Here is my problem - with any other on line vendor they will make an acceptation for this and waive the shipping and or restocking fee. In this case? Oh no. I'll get less than half of my money back after paying to ship the item back and paying a restocking fee. For this? I'll take my future business to amazon, Ferguson, etc. I understand your restocking fee for a customer who changed their mind but you need to do a better job of clearly representing what you are selling. I also bought another item from you that was not as advertised - went round and round with on line chat people about it and NEVER got a resolution. That was sold as stainless steel but is clearly chrome plated steel and a magnet sticks to it. So in that case you sold me a ten dollar item for 4x the price and won't do anything about it. Shame on you.

I placed an order for some things I needed for a party. The items normally get to me within the week, so I placed the order on Monday and found out the shipment wouldn't get to me for two weeks. I explained to the company. Asked if I can return the items. They said, sure, but we will charge you 20% plus return shipping. I responded, "So, in other words, you make it so expensive for someone to make a return that they simply can't return items. Nice". I won't order from them again. Of the several orders I've placed with them over the past three years, both times I've needed to return something, they have come up with a way to keep me from returning items. The first time they just flat-out said I couldn't return the items. I had ordered cases of baking soda when I meant to order cases of baking powder. I asked if I could refuse the shipment and have them exchange the order out for the correct item (happy to pay the additional shipping) and they said no. They wouldn't exchange it for me. I hope this review keeps enough people from ordering that they will change their policies.

I made a order for $ 95.98 I received the wrong item. I told them by email but they keept saying that this is the item I ordered but it was not. They don't want take it back. They don't want to pay for return shipping and restocking.
I can't use this item so i want to return it then
I WAS TOLD IF I WANT TO RETURN THIS AFTER RETURN SHIPPING AND RESTOCKING
I OWE THEM $ 3.99 MORE.
I REPEAT THEY WANT $ 3.99 MORE FROM ME IF I WANT TO RETURN IT.
And the item is sitting in my storage room.

I ordered a case of coconut water and IQF fruit from Websteraunt on May 14th. It was scheduled to arrive NLT May 20th. However, only the coconut water arrived on time. The reason this is not a bad review is because when I emailed them about the delay they responded right away. Not only that, when I explained that I wouldn't be able to receive the order after a specific date, they totally understood and gave me a new estimate of when the order would ship. COVID is impacting many businesses so I won't fault them for delays that they couldn't have possibly predicted. Just got the IQF fruit today. Am going to try them again when things go back to normal.

Our company has purchased almost $500,000 in product from Webstaurant this past year and half of orders were messed up!

After attempting all sorts of application styles, this product proved 100% ineffective in ridding glassware of hard water staining. It's worthless.