Quincie B.

I have now learned my lesson, and will stick to Bath & Body Works or Goose Creek for my candle needs. I made my first purchase from Colonial Candles a few weeks ago, and the experience was awful from start to finish. It took a full week for the candles to actually get shipped. The candles were finally delivered, and immediately I could tell that they were used candles that had been repurposed/resold. There was wax up and down the sides of the glass jars, and ABSOLUTELY NO SCENT to any of the candles. NONE. These candles are literally mood lighting and nothing more. To say I was disappointed would be an understatement. I contacted customer service, only to be met with the most rude and uncaring employees ever. Long story short, if you receive bad candles that you'd like to return or if you want to return ANY of Colonial Candles products, you'll pay the return shipping cost. Regardless of if the candles arrived damaged. Colonial Candles WILL NOT cover the cost of shipping and will instead force you to make a choice to either keep the candles, or pay even more money out of pocket to return their terrible product. While I was placing my order, I thought to myself, "why isn't Colonial Candles more popular, they have a great candle selection." After this experience, I now understand why no one talks about Colonial Candles. They have shady business practices and should not be in the business of selling anything to anyone, let alone attempting to sell "scented candles." Run away from this company, because they are trash and the product that they peddle is not the least bit worth it.

I made the mistake of creating an account with Webstaurant Store, but after seeing their astronomical shipping prices, I decided that Costco was more than enough for my bulk food needs. Then came the emails. Spamming me almost daily with unwanted coupon codes and deals that I'm never going to use. I've unsubscribed from all newsletters and email communications, yet I'm still receiving emails from Webstaurant Store. I have been in contact with two chat representatives, on two separate occasions. They both reassured me that my email had been removed from their mailing list. That is until the next email shows up. After contacting the chat reps, the email frequency actually increased. I have marked Webstaurant Store as spam, in my inbox, and all their emails go directly to the spam folder. The issue for me is that, if a business has to lie and deceive over something as simple as email preference, I'd hate to see what they actually do if I were to put in credit card information, and place an order with them. Which will never happen. Do not trust Webstaurant Store with your personal information. If they're so desperate to have customers that they're willing to place an arbitrary email preference page, and actively lie to members about something as simple as communication preferences, then they're desperate enough to do anything with your personal information.

I bought a cell phone off GearBest during a Thanksgiving sale for about to $150, I even paid extra for Expedited Shipping. After waiting for 5 days for the phone to be shipped, I finally sent in a ticket to inquire about why they still hadn't shipped it yet. They then gave me a line about not having the phone in stock, which I now know was utter BS. And the fact that they waited for me to ask first about the shipping progress before telling me that they were out of stock should have been a giant clue. Reputable sellers would let a customer know if an item they purchased was out of stock rather than keep the customer in limbo. GearBest said they didn't have the phone in stock, but they would in 7-15 business days, so they asked me to either wait, change the item, or ask for a refund. Yet when I went to the main page of the phone, it showed that it was out of stock in the US and EU warehouses, but in stock at the HK warehouse. Which is the warehouse I bought the phone from. I sent in another ticket after waiting for 9 extra days and asked if the phone was in stock yet. They promptly ignored my ticket for 2 days. Then I sent another message on the same ticket asking for a refund, which they also ignored. Luckily, I had the presence of mind to pay for the phone through PayPal and I have opened a case against them to get my money back. STAY AWAY FROM GEARBEST. THEY ARE SCAM ARTIST AND WILL SCREW YOU OVER ON ANY PURCHASES OVER $5.

Update - 12/11/15
Amazingly, only a day after filing a case against GearBest through PayPal, they responded to my previously ignored tickets. What a shocker, GearBest has now started processing my refund.