Candle Collection

I picked up 2 of the colonial candles at a discount store (I believe maybe they were donated or were discontinued and donated.) I tried to look them up and they're not on the website. I have a simply vanilla (which smells just like vanilla frosting!) I haven't gotten around to burning that one yet, but I'm currently burning a cinnamon chai one which has a cinnamon hots (like the hot candy cinnamon) smell to it! I'll update this review after I see how they burn but so far the cinnamon is burning great and the lid is perfect for distinguishing the wick. I may buy some more from the website as well.

If you read the E-mail I sent to Colonial Candle Customer Service you'll understand my complaint. So you know I never did get an explanation...
Hello...
I just went onto your web site to purchase MORE candles. Actually more of the same I just purchased about 2 weeks ago... Can someone please tell me how the price of an item that was on sale increases?! The same candles I purchased last now cost $1 or $2 more! I thought the vendors on Amazon were the only ones that did that!
I'm so disappointed... I finally find a candle company that I was so impressed with. The look, the collections, the scents, the perfect burn, an awesome throw...
That OTHER candle company used to be my favorite but for years they've been failing in the throw department. Significantly... But I don't ever remember them raising the prices on items that were already on sale!
C'mon people!
So disappointed!

I recently ordered 6 candles from Colonial Candles directly. The holiday four pack and two full sized candles ( Cozy Cashmere and Sugar Plum). I received three candles in the holiday four pack, and the Cozy Cashmere. However, the Sugar Plum and the Sparkling seasonal from the four pack were not in the shipment. So I called customer service and was told that those two were damaged during shipping, but that they would be sending me those two candles out immediately. She also told me she would send me a confirmation email for that order. I never received the candles or the email. Today I called again, after ten days, and was assured I would receive the two candles as they would be sent out today. I guess we will wait and see, but I will not be buying Colonial Candles ever again, and I have been a customer for almost 30 years.

Have placed several orders - each with 10 or more candles in them. They have been shipped quickly and packaged well. If you catch them during one opf the frequent sales, the prices are better than anyplace else online and the shipping is free.

I especailly love the Manly Indulgence and the Oak Room collections, but have tried and enjoyed many others. This is my go to place for candles. Give them a try.

I have now learned my lesson, and will stick to Bath & Body Works or Goose Creek for my candle needs. I made my first purchase from Colonial Candles a few weeks ago, and the experience was awful from start to finish. It took a full week for the candles to actually get shipped. The candles were finally delivered, and immediately I could tell that they were used candles that had been repurposed/resold. There was wax up and down the sides of the glass jars, and ABSOLUTELY NO SCENT to any of the candles. NONE. These candles are literally mood lighting and nothing more. To say I was disappointed would be an understatement. I contacted customer service, only to be met with the most rude and uncaring employees ever. Long story short, if you receive bad candles that you'd like to return or if you want to return ANY of Colonial Candles products, you'll pay the return shipping cost. Regardless of if the candles arrived damaged. Colonial Candles WILL NOT cover the cost of shipping and will instead force you to make a choice to either keep the candles, or pay even more money out of pocket to return their terrible product. While I was placing my order, I thought to myself, "why isn't Colonial Candles more popular, they have a great candle selection." After this experience, I now understand why no one talks about Colonial Candles. They have shady business practices and should not be in the business of selling anything to anyone, let alone attempting to sell "scented candles." Run away from this company, because they are trash and the product that they peddle is not the least bit worth it.