Spoke with Guy-Michael Simon a customer service specialist on yesterday 08/10/19 about a damaged steel table that was delivered the same day I was asked to send photos by email to them i waited about 15-20mins for a response haven't received one yet i tried calling them back at around 3:10pm because day closes at 4:00pm on Sat & Sun phone ranged one time and kept going straight to voicemail it appeared that i had been blocked and i still having heard anything back from them until this day my suggestions to anyone one purchasing and receiving damaged products from this company and are unable to return them to seek an ATTORNEY
Long story short of you want a site with arbitrary rules to every thing so they can rip you off while trying to claim they are saving you money, THIS IS YOUR SITE. If not I would probably purchase from a more reputable and local source. They claim they sell at wholesale prices (but only if you buy in bulk of 6 or more for most products). They tell you on the sites refund policy business 20% residential 30% restocking fee. What they don't tell you is if you operate your business out of your home and have it registered as your business address, they still charge residential restoke fees and under no circumstances will they change that. I was told the restock fee was based on where they had to deliver. Why? I paid the shipping that makes no sense. It was also based on where it was coming back from on the shipping label residential or commercial. Once again, why? I'M PAYING THE SHIPPING. What does my delivery address have to do with your RESTOCK FEE. I made a business purchase. I knew the restock fees in advance and was willing to pay it for MY BUSINESS PURCHASE. A company that will screw you for 10% once will screw you out of even more if you let them.
Thank you for your review Lawrence! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
I purchased these for an event. They are very well constructed and sturdy. I absolutely love the 2 tone look.
Thank you for your review, Zina. We are thrilled that you enjoy the chafing dishes you purchased for your event. If you have any questions about any orders or products, feel free to reach out to help@webstaurantstore.com and we will be glad to assist.
First experience with this company, and after reading other reviews I will not be purchasing from them again. My company ships a lot of packages per day and we go though a lot of tape guns (they break, all of them... just the way it is). So, we know our tape guns. We purchase 3in tape for more box coverage, and require a 3in tape gun. I was looking online for more the other day, and came across webstaurantstore who had advertised 3in tape guns at a reasonable cost. I purchased three of them. Order Number: ******* and they arrived in three days! However, they sent the wrong size tape gun. 2in :( which does not fit our 3in tape, nor is it the correct product. I started an Online Chat with Meghan. Her response time was slow, the questions she asked had nothing to do with the product. I sent her 5 photos (see attached) of tape gun they sent (2in-black), and what we currently use (3in-red). The color doesn't matter at all, however the size is very important. She continued to disagree with me about the size of the tape gun, even after viewing the tape gun with the measuring tape showing the size, and a photo of what a 3in gun looks like. Saying my 3in tape "should work" with the incorrect 2in tape gun they sent... also refusing to admit the size of the tape gun was mislabeled on their site (I pointed out, you're welcome) until the very last comment. It was clear she had no idea about the product they were selling. We are working on the return now, I hope is goes smoother than what the other reviews have stated, and a full refund is given.
Thank you for your review, Rain. I am sorry to hear that you were unhappy with the product and service that you were provided. Since you have provided your order number, I was able to see the exact item that was purchased. In looking into the item, the 3" is referring to the tape's core diameter not the width of the tape that is compatible with it. In looking into the product description, we do note "Use this dispenser with your 2" x 110 yard box sealing tape with a 3" core. " as well as noting the 3" was the core diameter in the item's name as well as in the specs section as well.
Normally in this situation, this would be considered a standard return with a restocking and return shipping fee, but I am happy to hear that Meghan made an exception to return the tape dispensers for the confusion.
In the future, if you are confused about a product or are looking for an item with specific specifications, feel free to chat, call, or email us for assistance.
If you ever have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Products are AOK however if you're financially challenged, the shipping charges aren't worth the purchase. My purchase is just a bit over $30 with shipping charges almost $20.
Thank you for your review, Rachel. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free, so be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
When you type in "shampoo packets", it showed all unrelated items. Worst search. Make a better search design.
Thank you for your review! If you try typing in just the word shampoo into the search bar, if more than one search word is providing you with unrelated items. I hope this helps, and If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
Ordered ground shipping for about $100 worth of food (after shipping it was a bit under $160) on Dec 10th. I never was given any tracking information on the food order. 6 business days later I got nothing and was told after I made them look into it they had sent my food to the wrong place and would of never told me anything unless I had made it my mission. The customer service agent asked if I would rather have the money refunded or the food still shipped but before I even opened that email of her asking me they shipped my food anyway. Why they didn't do 1 day rushed shipment to make up for their error I don't know. But I know I couldn't get my order refunded until they stopped the delivery, get it sent back and told me 3 business days. I told them forget it ill wait for the food then. It's am on day 8 expecting my food in two more days hopefully. I wasn't offered any store credit or anything for their error.
My faith, trust and confidence in this business is lost. They did not give me tracking info, they gave my order to someone else, they didn't communicate with me, they made decisions without me and didn't even bother rush shipping the order they owed me. My business will not be coming back, if I wanted slow and dishonest delivery I'd orider from eBay.
Thank you for your review, Jamie. I apologize that your order was misdelivered by the carrier. We do provide tracking on orders as soon as we receive so I apologize that it was not sent to you in this instance. I would like to see how I can help with this situation. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod.
I ordered lids for 16 oz Solo cups I already had- the product description said Dart Solo UltraClearv662TP 9, 12, 16, 20 and 22oz. Clear No Slot Lid'. They did not fit the 16oz Solo cups I had. Had to do an online chat with a rep because they don't put their phone number anywhere on the website. She said I was supposed to click on the button below the photo titled You May Also Need' where it has a vague caveat about the cups only working on certain cups.
She said I could return the unopened packages for a refund but I would have to pay for shipping plus a 30% restocking fee. I tried to review the product on their website (just warning other buyers to beware that the lids don't fit al the sizes stated in the product title- but it says the review I wrote would need to be reviewed by Webstaurant before it is posted. I'm 99.9% certain my comments won't be posted. No wonder there were only 5 star reviews for the product! I can't believe I was the only one who was mislead by the product description.
Thank you for your review, Lisa. Since cups and lids can vary in diameter from one brand to another as well as within a single brand, we usually direct you to use the "You May Also Need" section in order confirm compatibility. This usually works best if you have the model number of the cup and search that on our site, then from there, the "You May Also Need" section can be used to view all the compatible lids.
Our phone number is not readily available on the site since we are an online wholesaler. We like to encourage our customers to reach out to us through the website via live chat or email. If you would still rather talk to us over the phone, our number can be found when going through the checkout process.
In order to have a written review posted on the site, we do require it be at least two sentences long, contain a minimum of 25 words, and provide helpful information about the product for other customers. We do review all reviews that are left for a product to make sure what is posted is helpful for potential purchasers of the product.
I am unable to locate your order without your account information or email address but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.
I was set to buy everything I needed for my reception, I was in the process of checking out and realized shipping was almost the same price as the plastic lightweight cups, silverware, dishes, tumblers, and napkins I was going to order! I was shocked. They have an option to ship to a residence or ship to a business. I tried both. To ship to your house is about $20 MORE expensive then to ship to a business! Just to test the shipping out, I took everything out of my cart except 60 small plastic cups. The shipping ended up being FORTY DOLLARS, I laughed out loud with that one, my cups cost $16 and they want $40 for shipping!?!?! WHAT! What a sham of a company. If you factor in the cost of shipping and tax, you save WAY more money shopping literally anywhere else. Everything on this site can be found on Amazon. GO THERE. The good reviews are absolutely written by the HR department or an employee... they all read the same. So glad I never ordered from Webstrauntstore, I have zero faith in this company. To summarize other reviews that I read, your stuff often arrives broken, NOT what you ordered, and not as advertised. AND you have to pay your own shipping back and a 30% restocking fee, EVEN IF ITS THEIR FAULT. And don't even think about trying to solve a problem with their "customer service".
Thank you for taking the time to provide us with a review of your experience, Stefanie. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually the more you purchase at one time; the better your shipping cost will be per item. You are correct in regards to shipping in that it is more cost-effective to ship to a business as shipping rates are lower to commercial addresses.It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
In regards to other reviews you mentioned above, our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. If anyone ever experiences any issues with their order upon delivery, we just ask that we are informed as soon as possible so we can resolve it. If a mistake is ever made on our end, a restocking fee would never be charged. The only time a restocking fee is charged is if it is a standard return. By charging restocking fees, we are able to keep our item prices lower.
We hope that you will give us a try if you're ever needing to order restaurant supplies in the future.
WebsturantStore is the worst company to buy anything from. I ordered 6 HYGEN Mircofiber Cleaning carts almost 6 months ago and paid over $7,000 and they were happy to take my money. Every month I get an update saying they're going to be a month delayed.
I bought these for a Veterans Affairs hospital through a government contract that I won. This company assures me every month that these carts are going to be shipped. When they're not shipped, they blame Rubbermaid. Every time I try to get the two companies together in order to figure out what's going on, WebstaurantStore gives me some excuse as to why that can't happen.
I used two other companies for other plastic products for the same contract. Everything was delivered within a week ($22,000 worth of product). I used ULINE and GRANGER and they were more than happy to take my money and fulfill their end of the deal.
WebsturantStore offered me a refund, but unfortunately I can't take the refund because the contract is already in place. They'll take your money and not fulfill their obligation.
I will never use this company again and I'll be sure to tell everyone else not to. I'll also copy and paste this text every review site I see.
If I could give zero stars, I would.
Get your $#*! together, WebstaurantStore.
Thank you for your review. I am sorry to hear that the product you ordered is on back order. While we do stock most of the products we sell, there are some items that we do not stock and will come from the manufacturer directly. There are significant production and supply chain issues occurring all around the country/world, and our manufacturers are included. While we have offered you a refund, it is clear that is not going to work for you. We will continue to provide you with updates via email as we receive them from the manufacturer. The supply chain issues are beyond our control, but we will work with the manufacturer to get this to you as soon as possible.
Great selection of products, supplies for any size business. Very competitive pricing. Great customer service, fast shipping.
Thank you for your review, Mirella! I am pleased to hear that we were able to provide the items that you need for your business at a competitive price and get them to you quickly. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Reordering because previous orders were quickly shipped and as ordered. Prices are inline, shipping costs reas on able. Great post order delivery communication. Thanks Brandon!
Thank you for your review, Fred. It's great to hear that your order was quickly shipped, and prices reasonable. I'll make sure to let Brandon know he was mentioned! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
I'm glad to have found a nice stainless steel prep table for my kitchen, and while the prices are fair, shipping sure is expensive and slow.
Thank you for your review, James. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
From 3 months ago, the price went up 14%. Promo code did not work. I got screwed! I will never deal with this company again.
Thank you for your review, Randall. Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers' price increases, where applicable. For pending alternate payment / leasing orders, we reserve the right to adhere to these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, WebstaurantStore will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or cancellation of the order, resulting in a full refund. Promotional codes are time sensitive and some last 24 hours. If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Fast delivery and great quality items. I will continue ordering from this company for future parties and even just to use around the home.
By the time they deducted 30% restock and shipping I got back less than 1/2 of the money on an unopened product. Never do business with them.
Thank you for your review, Qixotic.The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
I needed stockpots for thanksgiving found this site in a google search. Found a "heavy gauge" 24 quart stockpot for 67 bucks. Sweet! Placed my order good to go. My husband asked if I reviewed the website since I hadn't ordered before. I'm like uh yeah sure. Read the reviews. OMG! Contemplated trying to cxl. Restocking fee geez. Reviews read bad quality, damaged products, poor customer service, shipping unreliable and hard to deal with. I'm not discounting the reviews but for not buying in bulk my experience was amazing! Ordered on Tuesday selected standard (cheapest shipping) arrived on Thursday. Beautiful quality. Very Heavy bottom. Perfect for stocks. Would have paid 150.00 if shopping in store. Quality was that nice. So not for nothing would order again. Product was exactly if not better than described. Great value and arrived intact. No problems whatsoever. So maybe as a restaurant owner ordering in bulk your experience is different but for me the home cook, fantastic! Would recommend highly.
Thank you for the positive feedback, Rebecca! I'm glad you gave us a chance and am happy to hear you received your stockpot in great condition and in a timely manner. If you ever have any questions about a product, please don't hesitate to reach out to us via our live chat, by phone or email (help@webstaurantstore.com).
Pricing is agreeable The plus membership makes free shipping of any item a great option for small business owners and residents in the likes.
Thank you for your review, Noreen. We are glad that you enjoy our products, pricing, and the WebstaurantStore Plus membership. If you have any questions or need assistance, just email help@webstaurantstore.com and our team will be happy to help.
So far so good, but shipping cost is ridiculous. This will limit my orders. I am too small to justify a PLUS membership.
Thank you for your review, Beth. We are glad that overall, you like the products and our website. With regards to the shipping costs, since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Should you need any assistance in the future, please reach out to help@webstaurantstore.com and we will be glad to help.
Shipping is way overpriced. I don't know what else you want me to say. Shipping was more than the purchase itself. So disappointing.
Thank you for review, Amy. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. We do offer a new program, Webstaurant Plus, that offers discounts on shipping. By enrolling for $99 a month you can receive free shipping to your selected location on orders over $29, and receive discounted shipping on many other items that do not qualify for free shipping. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link:
https://www.webstaurantstore.com/plus/
If you have any further questions, please feel free to visit our FAQ page below!
https://www.webstaurantstore.com/ask.html
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, TK. I am so sorry to hear that your order arrived to you with damage and when you did not receive a response and tried to call us, that it was going to voicemail! We do have limited customer service hours of 9 am - 4 pm EST on the weekends. Are you not in the Eastern timezone? If you have not received a response from us, we are still happy to assist you by email, chat or call 24 hours today through Thursday, till 8 pm EST on Friday and the limited hours listed above on Saturday and Sunday. You can also get in touch with me if you would like and I would be happy to look into this with you as well by emailing us at Help@WebstaurantStore.com and put it to the attention of Emily A.