Lisa K.’s Reviews of WebstaurantStore & more

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Restaurant Supply

“Misleading product descriptions and unhelpful customer service”

3/15/19

I ordered lids for 16 oz Solo cups I already had- the product description said Dart Solo UltraClearv662TP 9, 12, 16, 20 and 22oz. Clear No Slot Lid'. They did not fit the 16oz Solo cups I had. Had to do an online chat with a rep because they don't put their phone number anywhere on the website. She said I was supposed to click on the button below the photo titled You May Also Need' where it has a vague caveat about the cups only working on certain cups.
She said I could return the unopened packages for a refund but I would have to pay for shipping plus a 30% restocking fee. I tried to review the product on their website (just warning other buyers to beware that the lids don't fit al the sizes stated in the product title- but it says the review I wrote would need to be reviewed by Webstaurant before it is posted. I'm 99.9% certain my comments won't be posted. No wonder there were only 5 star reviews for the product! I can't believe I was the only one who was mislead by the product description.

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, Lisa. Since cups and lids can vary in diameter from one brand to another as well as within a single brand, we usually direct you to use the "You May Also Need" section in order confirm compatibility. This usually works best if you have the model number of the cup and search that on our site, then from there, the "You May Also Need" section can be used to view all the compatible lids.

Our phone number is not readily available on the site since we are an online wholesaler. We like to encourage our customers to reach out to us through the website via live chat or email. If you would still rather talk to us over the phone, our number can be found when going through the checkout process.

In order to have a written review posted on the site, we do require it be at least two sentences long, contain a minimum of 25 words, and provide helpful information about the product for other customers. We do review all reviews that are left for a product to make sure what is posted is helpful for potential purchasers of the product.

I am unable to locate your order without your account information or email address but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.