Paid for monthly Plus membership and did not receive benefits of discounts on shipping. I emailed support and never received a response back.
Good equipment selection and best price
I been tried choose lots of different store for buying commercial deep fryer
Your company is best!
Thank you for your review, Scott! I am so happy to hear that our equipment selection and pricing worked well for your needs. If you ever need any assistance, please do not hesitate to email us at help@webstaurantstore.com.
This is just the best Web Store! I will shop here forever! Fast shipping and great products! Communication is excellent! Thank you!
Thank you for your review, Diane. That's great to hear we have such a dedicated customer! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Never had any problem with the merchandise I bought weather it was food condiments jar fruit the equipment run fine very satisfy
Thank you for your kind review Jerry!
I ordered trash can over 3 weeks ago and today I get 1/2 of my order, No customer service what so ever.
Thank you for your review, Jay. I was not able to locate your order with the information provided, but I am sorry to hear you have not received the rest of your order yet. Please email help@webstaurantstore.com or use our live chat, and provide your order number. Our customer solutions team can check this for you and will be happy to assist.
Placed and order and item was damaged during delivery, no one got in touch until I called FedEx. Very poor customer service.
Thank you for your review, Adam. While I could not locate your order with the information provided, I am sorry to hear your product was damaged during delivery. If you ever receive a product that is damaged, or do not receive an order at all, please notify us within 5 business days and we will be happy to resolve this for you. If this situation is still ongoing, please email help@webstaurantstore.com so we can assist you.
Raquel Rodriguez
Finding my product and ordering was easy. The shipping was expensive. I did not get a discount for Black Friday.
Thank you for your review, Raquel. I am glad that you were able to easily locate your product and place the order. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you are registered on our website to receive email flyers, we did send out flyers on Black Friday and Cyber Monday. While there may not have been discounts on shipping for entire orders, there were many sales on individual items themselves. If you are not registered, registering your email on our website will get you weekly flyers with discounts on various items. If you have any questions, please email help@webstaurantstore.com and we will be happy to help!
Your company is amazing! Fast, reliable and accurate order. Easy to use website with extraordinary communication in shipping. LOVE this company!
Thank you for your review, Debbie! I'm glad you appreciated our communication, and that your order arrived quickly and accurately. If you ever have any questions or concerns, don't hesitate to reach out at Help@Webstaurantstore.com.
Very impressed with the selection. I will definitely be using your online store again. Can't wait to check out the merchandise.
Thank you for your review, Pamela! We carry thousands of items on our site and we are constantly adding and updating products. Please feel free to check out our site often as we add items almost daily! If you ever have questions or need assistance with anything, please contact us at help@webstaurantstore.com and we would be happy to assist you!
Easy quality products for a great price and speedy shipping. Always able to find what I need and get it quickly
Thank you for your review, Joel. I'm glad you were able to find such great prices and receive your products quickly! If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
The video made this a easy decision very informative and easy to order. It came recommended by my son in law.
Thank you for the review, Richard. We are glad that you have enjoyed our website and products. If you need any assistance, just email help@webstaurantstore.com and we will be happy to assist you.
I bought a $16,00 replacement part and they charged $21 to ship it! No adjustment possible according to customer service - Right!?
Thank you for your review, Becky. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
Since we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors.
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
The best quality products. Since using these cups attracts more people to my lemonade shed. Est. 2014. Great cups for keeps.
Thanks for your review, Maureen! I am happy to hear that the Lemonade cups that you have purchased from us are great quality and help to attract people to your stand. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Safe and secure, they're always online to guide you through your purchase if you have any questions 24 hours a day.
Thank you for your review, Adesanya. It's great you were able to find our helpful guides. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Best prices I have found. If it performs as advertised it will a perfect fit for my BBQ. But why does a review require 100 characters is beyond me.
Thank you for your review, William! I am happy to hear that we were able to provide you great prices on products that work well for your BBQ. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Very cool dishes. Bought them for my grandson. He loves them. I love this style and if I could get plates I'd order more for myself. The entire set.
Thank you for your review, Charlotte! I am so glad to hear that you and your grandson were pleased with those dishes. We are constantly adding and updating products, so please feel free to check out our site often as we add items almost daily. Should you ever experience any issues or have any concerns, please reach out to us at help@webstaurantstore.com and we would be happy to assist you!
We bought Dough Pro Express from Webstaurantstore online in Early March'2018, after we received item, we reach out to manufacture as we were having difficulties on setting temp. We also want to talk to Manufacture regarding temp and time we need to role our fresh dough and we were told that we need to store Dough in Freeze for 12 hours before we can use on dough pro express, this could not work for us due to lack of space in our restaurant and we use fresh dough. We initiate return with WebstaurantStore, at first they refuse to take back, after we directly talk to Dough Pro, they took over 3 weeks before they provide us Return authorization with we have to pay 20% restocking fee + shipping. I was still agreed to ship as this machine was no use to for us and not use at all. We return machine end of March and today 5/3/18 we are still waiting for refund even reach out regarding this matter several time with WebrestaurantStore. As small business you we deal with B2B, would expect that WebstaurantStore should follow and keep me updated time to time. They go there money so they forgot about us. wouldn't recommend dealing with WebstaurantStore or Dough Pro guys.
Thank you for your review, Ketan. I apologize that the Dough Pro Express you purchased from us was not able to work for your needs. I was able to locate your order and see that the refund was processed back to your original form of payment on May 7th after the return was processed. Please reach out to us at help@webstaurantstore.com if you have any additional questions or concerns.
A ground all I was looking for, but the shipping is so expensive and monthly subscription even more#$99 a month
Thank you for the review, Oscar. We are glad that you found what you were looking for. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you need any assistance in the future, please email help@webstaurantstore.com and we will be happy to help.
Best customer service! Received items in less than one week, including items that shipped from manufacturer. Great quality products, too.
This product should save us 10 cents per meal. We serve thousands of meals so this is great potential savings
Thank you for your review, Bill! I am so happy to hear that the trays that you purchased will help you save money on each meal for the homeless! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Lititz, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Rebecca. I was not able to locate your account using the information provided. For the Plus discount to be applied, the items must have the blue "Plus" ribbon, and the total of those Plus items must be over $29. If your order is fulfilling the requirements for the Plus program, please either try emailing help@webstaurantstore.com again or try our Live Chat, and we will be happy to help you!