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BUYER BEWARE! Airbnb is GREAT... until it's NOT. I was an avid Airbnb patron for many years - hosting and staying. But then I had my first problem... an owner who lied about their place and was unresponsive once I arrived. I had paid $780 for a monthly rental - I stayed overnight with no internet, stove and a malfunctioning heater (it was freezing in Malta). The owner refused to give a refund so the great Airbnb staff got involved and got me a whopping $500 refund! So I paid $250 for a fraudulent one night stay! HORRIBLE! Will never ever use them again - because when will that next problem occur?
We ordered 2 shelves for our restaurant that were critical to our opening. We ordered them WAY before we needed them to be there. Instead of the 84" shelves, they delivered 48" shelves. We called the company and they said they were so sorry and would EXPEDITE the delivery of the replacement shelves. SIX DAYS LATER - still o replacement shelves. I called the company and the lady wouldn't let me talk to a manager (NEVER a good sign) and said "they had done all they could." My restaurant opens in two days, and the kitchen is a wreck. I will NEVER count on this company to deliver the RIGHT product and IN THE TIME THEY PROMISE. I hope you don't either.
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Thank you for your review, Dani. We appreciate you taking the time to provide us feedback and apologize the order took longer than expected to arrive to you. We did enter the replacement shipment with next day shipping method but were unable to get it picked up in time. In regards to speaking to a manager, our managers are always happy to speak with our customers but our Customer Solutions Specialists do have the same capabilities to resolve order complications. I greatly apologize for our mistake and hope you will give us another chance in the future. I wish you the best of luck with your restaurant opening!