John S.’s Reviews of WebstaurantStore & more

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Restaurant Supply

1/25/21

Buyer Beware! Not as shown - refer to data sheet - every size listed shows a picture of the six inch faucet no matter what size it is. Pretty darn lazy on behalf of WebstaurantStore.com website developer - there is a link to the data sheet but the pic for every size listed is the six inch faucet. So if you are buying a larger size that is not what you are going to receive. The data file is more clear but none the less - expressed or implied warranty of merchatability - you are not getting what you see. Here is my problem - with any other on line vendor they will make an acceptation for this and waive the shipping and or restocking fee. In this case? Oh no. I'll get less than half of my money back after paying to ship the item back and paying a restocking fee. For this? I'll take my future business to amazon, Ferguson, etc. I understand your restocking fee for a customer who changed their mind but you need to do a better job of clearly representing what you are selling. I also bought another item from you that was not as advertised - went round and round with on line chat people about it and NEVER got a resolution. That was sold as stainless steel but is clearly chrome plated steel and a magnet sticks to it. So in that case you sold me a ten dollar item for 4x the price and won't do anything about it. Shame on you.

Tip for consumers:
You have to really figure out what you are buying they don't make it clear and don't show accurate photos then will charge return shipping and a 30 percent restocking fee.

Products used:
Faucet

Service

Value

Shipping

Returns

Quality

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, John. I could not locate your order with the information provided, and am sorry to hear the product ordered is not what you need. For our products, we will list the exact dimensions and the size of the product either in the title of the item, within the details of the product, or in a specification sheet on the product page. We encourage customers to review each item and its specifications in order to determine if the product is right for them. With regards to stainless steel, there are multiple types, including type 430, that are magnetic. It is not accurate that all stainless steel is non-magnetic. With regards to returns, the reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions about these processes or products, please let us know.