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SHADY COMPANY - I have read other reviews that say the same AND I see I'm going to be scammed again on the 12 upgrade. I am not excited about that because the company, in responses I've read here and in my own email, has all kinds of "polite" logic for why you're wrong and they don't budge.
First, they pre-check any box for things you don't want. When you ask them why they are now charging you for something you didn't ask for, they will show you a very visibly checked box beside membership options to explain where and why it's your fault that you did not uncheck the box. In my case, that is NOT where the charge came from. That didn't exist in the way I purchased the "lifetime" membership but they will attempt to convince you of that. They think being polite will cause you to understand but I certainly do not.
When you've been charged for it, even for months without noticing, they WILL NOT refund your money and they WILL NOT budge. Whatever the case, it's a sub-par program. I've got one of the fastest computers available and it crashes frequently.
I recommend not even using it. At this point I've already got a "lifetime" membership but I also use an app that is MUCH more robust that you can use directly from your phone and it's an AMAZING application - fast and NEVER crashes, with plenty of artificial intelligence, bells, whistles and offers, for free, the things that Wondershare is charging for.
It's called VIVAVIDEO
Date of experience: January 05,2023
Tip for consumers:
I recommend NOT using it. It's not stable anyway. But if you do, I suggest you read EVERY WORD on the page and if you need a refund because they WILL find a way to charge you monthly, you should do a chargeback. My best recommendation really is DO NOT USE IT. I would recommend using something else but the best application I've used is called VivaVideo. TONS of bells and whistles that are charged for in Wondershare's Filmora.
Products used:
Filmora
I placed an order for some things I needed for a party. The items normally get to me within the week, so I placed the order on Monday and found out the shipment wouldn't get to me for two weeks. I explained to the company. Asked if I can return the items. They said, sure, but we will charge you 20% plus return shipping. I responded, "So, in other words, you make it so expensive for someone to make a return that they simply can't return items. Nice". I won't order from them again. Of the several orders I've placed with them over the past three years, both times I've needed to return something, they have come up with a way to keep me from returning items. The first time they just flat-out said I couldn't return the items. I had ordered cases of baking soda when I meant to order cases of baking powder. I asked if I could refuse the shipment and have them exchange the order out for the correct item (happy to pay the additional shipping) and they said no. They wouldn't exchange it for me. I hope this review keeps enough people from ordering that they will change their policies.
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Thank you for your review, Lisa. I am sorry to hear that you are unhappy with our standard return fees. The reason why we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
In the case of your baking soda that you were looking to exchange, I do apologize, we are unable to accept returned consumable products. We do need all returns to be in a resellable condition. Therefore, since we want to ensure the consumable products are good to use, untampered with, and have an adequate shelf life when they are purchased by our customer, we do not allow consumable products to be returned and resold for the safety of everyone involved.
If you have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.