Wayfair

They make it so difficult for people to return the item. They will make up all excuses until you ran out return dateline. I will NEVER shop with them again.

PLEASE PLEASE be kind to yourself
Two lady on phone were nice and very honest that company give damm about customers
They dont want our business. SO BAD
Believe me in last 8 years I never write negative review

I ordered an item online at $135. They canceled my order, but I could still see it available on their page however for $365 now. Won't buy from then again

This was my first (and last) time ordering from Wayfair. I ordered a chair yesterday morning and stupidly closed the browser window without writing down the confirmation number (which I never do, so of course this would be the one time I would have issues). Hours later, I still had not received a confirmation email, but they had sent me an email alerting me that there was a new login to my account, so I know I was in their system. I logged back into my Wayfair account, and it said there was no history of any orders AND the chair I wanted was now out of stock. Awesome. So I logged into my credit card information to see if the transaction went through, and not only was I charged, but they double charged me. So I call Wayfair customer service, give them my information, and the agent says not only do they have no order history for me, but according to their records, I didn't even have an account, which was hilarious because I was logged into it while talking to her. So she searches by email, name, phone number, credit card number - nothing. She then keeps saying " well if you used PayPal or ordered through a third party site or perhaps used another email" and I kept telling her NO, none of those things occurred. So I ask how do I get this double charge off my credit card and she replies, "umm, I guess you'll have to call your credit card company and dispute the charges." Un-freaking-believable. So I then had to spend 30 minutes on the phone with my credit company explaining the issue before they would drop the charges. I will NEVER order from Wayfair again.

DO NOT BUY - You are just an Order Number

We've had nothing but issues with Wayfair. After TWO MONTHS of our product (kitchen table) missing parts, Wayfair has STILL not tried to expedite a remedy towards their mistake, providing "standard shipment" on an order they have botched several times. Wayfair's customer service = offering "free shipping" on a product that should have been delivered months ago.

At this point, I will never order from Wayfair again and will spread the word of this poor experience. After several mistakes, Wayfair offers no phone call, NO APOLOGY, not even a code for a discount on a next purchase.
Wayfair is TOO BIG TO CARE - which is the message I will be spreading.

Wayfairs company culture is to treat customers as orders numbers. STAY AWAY!

Companies are only as good as the solutions offer during a mistake, and Wayfair is TERRIBLE!

AVOID THESE LYING, PRICE CHANGING DIS-HONORABLE PEOPLE!
I have been doing business with major companies for near 30 years, including AVOID Wayfair -
I place 4 furniture items in my cart - a few days later attempted to purchase, and they changed the price.
Called, spoke through rep and supervisor - Their statement "Oh, we are an E-Commerce business, and prices change."
HOG-WASH! In 20 years that has never been true -
OK, change your prices - be dis-honorable - My companies, relatives, employees, nor anyone I know will NEVER do business with WAYFAIR again.
You lose your business 1 customer at a time...

AWFUL CUSTOMER SERVICE, AWFUL CUSTOMER EXPERIENCE. WILL NEVER BE ORDERING FROM THIS PLACE AGAIN. WASTED 3 WEEKS OF MY TIME THINKING MY ORDER IS BEING DELIVERED TO SAY NO ITS DAMAGED, SORRY BYE. NOW MY ITEM IS ON BACKORDER EVERYWHERE. HAVE SOME HONOR WHEN YOU ADVERTISE SOMETHING

DO NOT ORDER FROM THIS COMPANY unless you don't mind be ripped off. June of 2022, I ordered a cabinet and paid for "Angie's" services (thru Wayfair) to come to my house to put it together for me. They NEVER CAME but Wayfair billed me for the charges. I have been in contact with Wayfair since June of 2022 to refund my money and I keep getting the same response, IT WILL TAKE 4 TO 5 WEEKS TO GET YOUR REFUND. Well it's been more than 4 to 5 months and NO REFUND - JUST MORE EXCUSES. If I owed them I would have to pay them interest on the balance, but do you think they'll pay me interest on the money they owe me - NO... So as I said - if you don't mind having your money stolen from you, use this company, but if you work hard for your money and don't want to be ripped off, DO NOT ORDER FROM WAYFAIR.

JUST WHEN YOU THINK THE SITE HAS AFFORDABLE PRICES AND YOU GET A GOOD HOLIDAY SALE. Not even close! I just happened to watch several items I put on my wish list expecting to get a holiday price drop. In stead, all the items on my wish list got a sky high price right a few days before the holiday and the site was claiming they have a slamming sale going on. That was quite a slam on my face! I wrote a complaining email to the customer service but no one bothered to read it or reply. I bet they always raise the prices before holidays and then mark them on sale so they still get over 100% profit. So don't get fooled by this crummy site!

Two times I order from Wayfair 1st order missing parts 2nd time delayed 10 days and they dont want to give me full refunds stay away from this company

I recently purchased concert tickets from Live Nation and when they arrived, there was a coupon for 10% off at Wayfair. I decided to order new outdoor chaise lounges for my back yard and got to checkout and put the coupon number in and SURPRISE, the message tells me it is not valid - only for first time users. Nowhere on the coupon does it say this. So I am now a LAST TIME USER. They have nice products but their policies bother me ALOT.

I was one of the unfortunate victims of Wayfairs scam to attract new clients. They did not honor their promo code that was accepted by their site. My order was accepted, and my card was charged. They are now in possession of my PERSONAL INFORMATION and I have no product because they decided to cancel my order once they received my personal information including my card number!

Wayfair is an unscrupulous business that will NEVER see a dime of my money. I'm sure I will get the same response on here as I did with the BBB - that it was an error and they are trying to fix it by offering a 10% off a future purchase. Seriously? You can take your code and give it to your bankruptcy attorneys when your company goes belly up!

I have discovered that prices on Amazon and other online stores are 30% to 40% or more lower than Wayfair. With my first and only problem to-date with Wayfair, that opened my eyes, Customer Service put me on hold to resolve a partial order to ask a manager for permission to ship missing items. The manager said I had to return the items I received in the partial order, and Wayfair would ship me the entire order again. They said if I didn't do so, I would forfeit the missing items (not refund). Whereas Amazon allows returns and exchanges for missing items. I decided it would be cheaper to buy the same items on Amazon Prime for 67% less (with free overnight), and feel Wayfair ripped me off by refusing to refund the unshipped merchandise. I can never in good conscience support this company with my business again. As a so-called "apology", Wayfair sent me a 10%-off coupon for more of their merchandise! The phraseology of the email made it sound like for all they cared, I could shove this coupon for their obscenely overpriced merchandise up my, well, you know the rest of the sentence.

If I could give 0 stars, I would. TERRIBLE is all I can say. Especially for me being a new customer. Not only do you stay on hold for hours at a time to address Wayfair's MULTIPLE mistakes, but their customer service is awful. I ordered a couch over 2 weeks ago that they never even charged/shipped. Couch is now 700 dollars cheaper. I asked for them to charge, Finally ship the couch, and adjust the price to the sale price. BUT NO. They said they don't price match, AT THEIR OWN COMPANY, for a transaction that hasnt even commenced because of their own mistake! Instead they prefer I cancel the entire order because they won't adjust to their very own sale price. Which makes no sense because I could just cancel and re-order at sale price. EXCEPT, I will never place another order with them again. So I cancelled. DO NOT RECOMMEND. TERRIBLE SERVICE. I'll be leaving this review on every platform I can find

My first purchase with Wayfair was a spa/hot tub-- cost about $2500 when everything I found in pool and spa stores was over $5000. The hot tub was delivered on the promised day, heavily packaged to avoid any damage and standing on its side. Although I tipped the delivery men for bringing it around to the back of my home, I wish they'd gone a step further and set it up for me-- it would have taken them an extra 5 minutes to lay down the hot tub and remove all the shrink wrap and padding foam so that it was ready to fill up. Instead, I had to enlist the help of 3 strong friends though it was still worth all the effort. The hot tub has been one of my best investments ever and I use it almost daily, even when it's below 0 outside like today. Before I placed my order for the hot tub I spoke with a super-nice and helpful customer assistant who wasn't in a hurry to get off the phone, something I often experience when calling 1-800 numbers with my questions and concerns. I have also ordered office chairs and a bathroom space-saving chrome storage rack, and everything arrived quickly and in perfect condition, though I did have to assemble the chairs and the rack but that seems to be the new normal. As with any website, before you shell out your hard-earned money, please be sure about their return policy though I have had pretty good luck with Wayfair, you must check first so as not to get burned.

We ordered a vent for our kitchen in plenty of time to receive it for our complete remodel. Didn't come. They said the order hadn't gone through their system. Would we like to reorder? Yes. The order screwed up again. Now we are in a pinch, time-wise. Over a total of more than 8 hours on the phone (on hold & talking), we were promised it was shipping overnight 4 different times. It never happened. We were told someone would call us back the next day. Never happened. After 10 days of this, someone did finally call us back to say the second order never went through either, but they would be happy to try a third time. Oh & by the way, 2 of their reps had promised that the item would be at no charge to us because of all the problems, and then during this last phone call they took that back as well, saying they would have to charge us full price after all. No thank you. After putting our kitchen reno back weeks, we finally cancelled, ordered elsewhere & promised never to order anything else from Wayfair. The rep said, "Okay." WOW! We lost several weeks of progress with nothing to show for it. Wayfair is TERRIBLE!