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Terri F.

Contributor Level

Total Points
80

1 Review by Terri

  • Wayfair

7/8/20

We ordered a vent for our kitchen in plenty of time to receive it for our complete remodel. Didn't come. They said the order hadn't gone through their system. Would we like to reorder? Yes. The order screwed up again. Now we are in a pinch, time-wise. Over a total of more than 8 hours on the phone (on hold & talking), we were promised it was shipping overnight 4 different times. It never happened. We were told someone would call us back the next day. Never happened. After 10 days of this, someone did finally call us back to say the second order never went through either, but they would be happy to try a third time. Oh & by the way, 2 of their reps had promised that the item would be at no charge to us because of all the problems, and then during this last phone call they took that back as well, saying they would have to charge us full price after all. No thank you. After putting our kitchen reno back weeks, we finally cancelled, ordered elsewhere & promised never to order anything else from Wayfair. The rep said, "Okay." WOW! We lost several weeks of progress with nothing to show for it. Wayfair is TERRIBLE!

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