WatchShop

I have bought nine watches from watch shop. All perfect purchases until the last. Not only did they ignore my emails asking for help resulting in me having to send the watch back the emails from customer service show a complete ignorance of product guarantee. They are great until there is a problem then they don't want to know. I have had to spend $57 NZ dollars to return a faulty product back to them wasted $21 on a battery because I thought that was the problem only to discover the watch stopped working a day later.

I will not buy from this shop again. And to the high and mighty person that slagged off the negative reviews wait until you have a problem. Believe me you won't like it like all of us. As I say I've bought nine watches. 8 experiences all good the last one disastrous and I'm out of pocket for the equivalent of 180 pounds.

Awful - cancelled my order without ever communicating. I only found out the day after it was due to be delivered. Offered me 10% on another order when I already had 10% off, not that I would ever consider this company again.

Now a week later not even processed my refund, chased and have ignored my emails.

Genuinely the worst service I have ever experienced, I'm in to luxury watches so would be a frequent purchaser of high value watches but no.

Avoid, avoid, avoid.

In my opinion the customer service was brilliant, I had a problem with the charging contacts on my Diesel Axiel DTZ2017, they sorted it out promptly with no issues at all.

Bought my girlfriend a watch. There was a problem with the strap. Within 3 weeks the leather had all turned black. I tried to return it with their 30 days returns policy. Had to wait for them to post me a returns package so missed the 30 days deadline. They then fought me every step of the way. It was a really stressful experience where they blamed my girlfriend and kept saying the same line "we define straps as consumable goods" which means nothing to me. They made me pay for a new strap. Now I'm going to take them to county court.

Save yourselves the bother - just buy it from the high street.

I bought a Swatch skin from the Watchshop. After a couple of weeks I noticed it was losing a few minutes over a 36/48 hour period. I sent it back to be told by customer service that they'd tested it and it was perfect. It isn't. They offered to send it to the manufacturer for further testing. I'm afraid I don't trust them on this.
I'll contact the manufacturer myself... by the way, they refused to give me the manufacturer's contact details!
Don't deal with the Watchshop. If there is a problem they're dreadful

Received a Rotary watch ordered as a gift for a family member.
The watch was not working when delivered so, clearly no quality control before despatching.
Sent back and replacement (same make / model) issued. This watch lasted just under 7 months before failing. Taken to a jeweller expecting perhaps a battery needed but, after testing told it needed a new movement costing £60 and a week repair time.
Under warranty returned to Watchshop for repair. After 3 weeks no contact or update from them so called and told by them, " its not our fault, its the manufacturers fault and it will be 5 weeks or so before you get the watch back".
In future I will use a jeweller where I can view & try on a range of watches before buying and also get far better customer service.

After purchasing an Emporio Armani watch for my wife and I from the watch shop the battery run out. A local high end jewelers had been tasked to renew the battery. The shop manager come out and stated the watches were fake and asked where we had bought them. The manager had said he would report the watch shop for selling the fakes. After contacting the company several times we received bad attitude and no refund. The watch shop are disgusting pieces of $#*!e who's only interest is getting as much money for as much profit on fakes.
I'd avoid that shop at all costs!

I had an unauthorised payment come out of my Paypal account and the seller happened to be Watchshop. So I called the number on the seller's description hoping to stop the payment before the "goods" were delivered. Some Russian guy answered the phone who barely spoke English and then I was put through to a woman based in the UK. I was told I needed to send the details of my Paypal account to their "security team" which I refused. After being told there was nothing they could do to stop the payment, I wrote a scathing email basically telling them that the UK authorities would be informed if they did not return my money. Just like magic, the funds appeared back in my account the next day. These guys are bad news, do not buy from them!

So watchshop rave about there delivery times. I ordered my watch on a Friday, didn't turn up til the following Thursday. They stated on their website that I'll have it on the Monday. Phone customer services up on the Tuesday and they said I'll received it the next day(no apology), which I didn't. I sent them a couple of emails with my concern, didn't get a reply, so had to phone up. Poor customer service and won't be buying off them in the future, unfortunately for them I buy a lot of watches.

I bought a watch at the end of November for a Christmas present and it arrived scratched. I had to spend over a month arguing with them that they should replace or refund it. I had to get the consumer ombudsman involved as I was treated very unfairly. Christmas came and went and they eventually did refund me but I did not need those arguments and stress! They send stuff quickly but if anything is wrong with your watch, prepare to fight!

I foolishly bought a watch from this company instead of using a local watch shop. The watch they sent me developed a fault within 12 days of my receiving it. Their so called support is absolutely useless and they have done nothing to fix the watch as they say they can't find details of my purchase on their computers despite me providing the information of the sale and statements from my bank which show the payment to their company. My advice is if you want to buy a watch use a local watchmaker instead of using this company as all you will receive from them is faulty goods followed by nothing but excuses! Absolutely useless company and thieves, stay well away!

Cancellation of order with imaginary reason "technical problems" on 27th December, still didn't get my money back, contact with shop is a disaster, they answering one for 5 emails.