• WatchShop

WatchShop

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Overview

WatchShop has a rating of 1.25 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WatchShop most frequently mention customer service, next day, and price match problems. WatchShop ranks 224th among Watch sites.

  • Service
    19
  • Value
    18
  • Shipping
    18
  • Returns
    18
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
11
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer services department offered to pay £5 if I sent a receipt for having the watch adjusted.
How would you rate WatchShop?
Top Positive Review

“Customer service was excellent”

Brian D.
2/1/21

In my opinion the customer service was brilliant, I had a problem with the charging contacts on my Diesel Axiel DTZ2017, they sorted it out promptly with no issues at all.

Top Critical Review

“They do everything to not send you a refund!”

Pawel C.
1/26/24

I ordered an automatic watch from them. When it arrived I noticed that it ran too fast, 10 minutes per every hour. Therefore, I sent the watch back to them as faulty. At first they sent the email that they had not received the watch! When I sent them confirmation from royalmail they found it after a week, and told me to wait as they had to test it. After two weeks, in response to my email, they inform me that they had tested it and found no defects and that they could send it back to me. They do everything to not send you a refund! Now I am taking the case to court. This is my last purchase from watch shop, never again!

Reviews (120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user pawelc15
1 review
0 helpful votes
January 26th, 2024

I ordered an automatic watch from them. When it arrived I noticed that it ran too fast, 10 minutes per every hour. Therefore, I sent the watch back to them as faulty. At first they sent the email that they had not received the watch! When I sent them confirmation from royalmail they found it after a week, and told me to wait as they had to test it. After two weeks, in response to my email, they inform me that they had tested it and found no defects and that they could send it back to me. They do everything to not send you a refund! Now I am taking the case to court. This is my last purchase from watch shop, never again!

Thumbnail of user unhappyc801
1 review
0 helpful votes
February 24th, 2024

I bought a watch from them which just did not do what it promised, it was a solar powered watch which did not charge enough to last through the night, so was dead by morning, ie NO USE!
We sen it back at our expense tk then have it returned and the box was torn and battered. Now it is radio silence!

Tip for consumers:
They are not even following their own refund policy, let alone the law!

Products used:
Watches

Thumbnail of user glenb294
1 review
0 helpful votes
December 30th, 2023

Won't refund a watch my wife bought me as a Xmas present even though it was never worn or taken out of the original packaging

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user natashab409
1 review
0 helpful votes
July 21st, 2023

Not happy at all
Partner brought a engagement ring from her, site claims it's 925 silver BUT is badly damaged and the silver lining in the back is discoloured AND dirty between the fake diamonds...paid £188 in total for the ring(£180 for the ring itself £8 p&p) for the Thomas Sabo trilogy ring...for the money paid you'd expect a brand new ring not a discoloured ring that looks like it was worn for a time then returned then sold on...

Tip for consumers:
Dissmal service

Products used:
N/A

Service
Value
Shipping
Returns
Quality
Thumbnail of user simonj169
1 review
0 helpful votes
May 19th, 2023

No support on 2 month old faulty watch.
Rotary Tradition bought but faulty after 2 months. Contacted Watchshop for support (cut off twice before I could speak to anyone) but was simply told to take the issue up with the manufacturer as "they don't do repairs". No empathy help or advice. I don't want a repair, i expect a replacement after just 2 months. Rotary support only open for limited hours so will have to wait until their office is open. I certainly will not use Watchshop again, and won't buy another Rotary watch. This was to replace my previous Rotary watch but at least that one lasted 2 years.

Date of experience: 18 May 2023

Tip for consumers:
Clarify that this is Watchshop , and NOT Watch Shop. Confusing but 2 very separate companies.

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyc60
4 reviews
7 helpful votes
April 28th, 2017

Watch was either slightly damaged or used based on the fact that the screen had small scratches on it. Took them a week longer for delivery than they said

Thumbnail of user yousifm4
1 review
0 helpful votes
September 1st, 2023

I've bought watches from them them was faulty but didn't fix it until now. I'm still waiting may watch since last year can imagine.

Tip for consumers:
Very bad

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user powrootj
1 review
3 helpful votes
January 2nd, 2023

Cancellation of order with imaginary reason "technical problems" on 27th December, still didn't get my money back, contact with shop is a disaster, they answering one for 5 emails.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidz329
2 reviews
4 helpful votes
January 10th, 2022
Verified purchase

Ordered a watch. While they charged my card immediately 10 days later the order still didn't shipped. Went to cancel and was charged an 8% cancellation fee. Utterly absurd. This is not a reputable company. Stay away from this 2 bit operation.

Tip for consumers:
DON'T BUY HERE. EXCESSIVE RETURN AND CANCELLATION FEES.

Products used:
watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user lut13
1 review
3 helpful votes
February 24th, 2022

They say it was returned bent and scratched. They won't refund you. An absolute scam. Believe the other reviews, just don't buy from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christianm525
1 review
5 helpful votes
May 24th, 2022
Verified purchase

Fraud website nothing received.
Website with Https secured.
Not answer to emails.
A fraud website side.

Tip for consumers:
Don't buy ...

Products used:
Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandaj1214
1 review
1 helpful vote
February 22nd, 2023

DO NOT purchase from watchshop! Bought watch 249.04 2 year guarantee but would not fix fault! DISGUSTING! Emailed so many times to resolve STILL NOT RESOLVED! KEEP AWAY from this company

Thumbnail of user robertw4047
1 review
2 helpful votes
May 15th, 2022

Bought womens watch fossil For 179.00 attached to watch was a price tag for 110.00 when I saw this I checked other Webb sites and average price for this watch was 110.00 wrote to customer service several time and get the same response looking into it but never getting back to you bad company

Thumbnail of user bryonys6
1 review
2 helpful votes
November 15th, 2021

Item was damaged and tacky. No ownership taken by the company. The bracelet arrived lose in the box with no protective packaging. Owned for less that 30 days. No refund given, instead was sent back to me in the same poor packaging sounding like a box of screws.

Will be advising peers not to waste time/money at the Watch Shop.

If you buy something as a gift make sure to INSPECT IT with in the time frame they allow or they will refuse to refund. Never have I had to inspect items before wrapping them up as presents!

Tip for consumers:
Don’t

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisp219
1 review
2 helpful votes
April 5th, 2021

I took a long time looking at the watches on sale. I selected the Casio Gold G Shock and was happy with my purchase. I then found out that they cancelled the order, with no word of a refund or any detail. Contacted customer service awaiting reply. Really useless.

Tip for consumers:
Don't bother, you will spend a long time reviewing & selecting the watch you want & they just cancel it afterwards. POINTLESS WASTE OF TIME.

Products used:
Tried to buy the Gshock gold, they cancelled the order after purchase & still waiting for refund details.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewb1936
1 review
3 helpful votes
January 2nd, 2022

I bought a watch from Watchshop and I have to admit that from purchase to delivery everything was absolutely faultless. However, when it comes to Watchshop's false claim that they will price match any offer made by another retailer, well that claim just isn't true.

I found the exact same watch for a cheaper price at Ernest Jones.

I contacted Watchshop who initially confirmed that if the the watch was the same model and it wasn't secondhand or from Ebay that they would match the price. So when I informed them it was from Ernest Jones I considered that they would uphold their price match claim. After all this wasn't some Mickey Mouse operation, this was Ernest Jones, the high street giant selling the same item cheaper.

Alas No! And to top it all, No reason was given for not fulfilling their obligation, I suppose a letter to Trading Standards is required.

Thumbnail of user briand1116
1 review
0 helpful votes
February 1st, 2021
Verified purchase

In my opinion the customer service was brilliant, I had a problem with the charging contacts on my Diesel Axiel DTZ2017, they sorted it out promptly with no issues at all.

Tip for consumers:
If you return items use recorded delivery

Products used:
Watch, full refund or exchange of within 30 days

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenw1190
1 review
2 helpful votes
June 14th, 2021

I had the same standard response as a previous review on here. Their email is set as no reply so you can't challenge their decision. I wanted a ladies Citizen watch which was ‘reduced' to £113. Argos had the same watch on offer at £69.99, they refused to match. Argos gain and last time I bother with this company.

Products used:
None, bought elsewhere

Service
Thumbnail of user bbb13
5 reviews
16 helpful votes
March 8th, 2019

This company steals photos from Amazon product listings and then lists them as their own on their site with a 500%+ mark up. They have no products and only exist to rip you off.
The attached photo shows my product - a Swiss Legend watch strap that we listed on Amazon for $24.99. They are "selling" it for $129. If you order it from their website, you will not only pay 5x as much but you will never receive it.

Thumbnail of user barrier7
1 review
0 helpful votes
July 4th, 2020

Ordered swatch watch late Thursday evening, delivered first thing Saturday morning, great service, thank you.

Thumbnail of user miker1355
1 review
2 helpful votes
September 14th, 2021
Verified purchase

Ordered what was supposed to be 2 palats of Transformer returns from Amazon. I paid $50 each. What I got were 3 Chinese super cheap rip offs not worth $10. Leason learned, if its to good to be true it probably is.

Products used:
Toys, collectable

Thumbnail of user lees101
1 review
6 helpful votes
October 7th, 2015

So watchshop rave about there delivery times. I ordered my watch on a Friday, didn't turn up til the following Thursday. They stated on their website that I'll have it on the Monday. Phone customer services up on the Tuesday and they said I'll received it the next day(no apology), which I didn't. I sent them a couple of emails with my concern, didn't get a reply, so had to phone up. Poor customer service and won't be buying off them in the future, unfortunately for them I buy a lot of watches.

Thumbnail of user ty19
1 review
5 helpful votes
April 24th, 2019

My watch broke shortly after it arrived. I sent it back (as instructed) and asked for a fix/replacement or money back. 8 weeks later and a few emails saying they're looking into the issue' and still nothing has been done. And I've not been told of any progress (other than to confirm they've got the watch) either. Awful customer service.

Thumbnail of user alif74
1 review
9 helpful votes
August 11th, 2020

After purchasing an Emporio Armani watch for my wife and I from the watch shop the battery run out. A local high end jewelers had been tasked to renew the battery. The shop manager come out and stated the watches were fake and asked where we had bought them. The manager had said he would report the watch shop for selling the fakes. After contacting the company several times we received bad attitude and no refund. The watch shop are disgusting pieces of $#*!e who's only interest is getting as much money for as much profit on fakes.
I'd avoid that shop at all costs!

Tip for consumers:
Don't use the watch shop, you would be better buying direct from China or Pakistan

Service
Value
Shipping
Returns
Quality
Thumbnail of user non535
1 review
8 helpful votes
October 8th, 2020

It is long time ago, back in 2016, I have purchased from watchshop.com my Tissot (invoice *******x). Just now something got broken, so I have visited official TISSOT representative office and service centre here in Vienna (Austria) and they shocked me my TISSOT is fake! And they have rejected to service them. So need to throw them...:-(

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About the business

Amazing prices on men's and women's watches from over 150 watch brands: Michael Kors, Armani, Casio, Citizen, Ice-Watch, Rotary and more. FREE delivery!

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1.3
120 reviews
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