WatchShop

I bought one of their Ingersoll watches for my dad, 3 weeks later the strap started to just unravel so he told me to just get a refund, I packaged it up and sent it back recorded delivery, instead of the refund they just sent it into their repair shop, and I was quoted £20 for broken strap, dial, glass, and damaged case, when I complained about how that could not have been possible as I padded it enough that you could play football with the package. They re-quoted me £20 for just a damaged dial!. A further complaint from me again stating the only damage was the strap led to another quote for £25 to replace the strap. And now after another complaint ive been quoted £20 for a new dial and £25 for a new strap. These quotes are from the same 2 people, all I wanted was my refund, but I was told the watch was too damaged to receive one, it would have to be repaired first. Just avoid watchshop like the dam plague!

Absolutely appalled by this company. I purchased a gift for a little girls Christening it was advertised in coming in a little lavender coloured box, it arrived in a very boy themed navy and red box, I contacted them and asked if I sent this one back (at my own cost) if they could just send me the one pictured or at least one similar. They were dismissive and simply said that it is the correct box. When I asked about the photo, they stipulated they had a disclaimer somewhere on the page saying boxes may differ slightly. Over all they were unhelpful and just all around quite rude.

I have had a terrible experience with this company.
I have bought over 100 watches privately in the past. This is the first time I have used watch shop. Customer service is appalling.
I tried to get a price match. I was fobbed off and told they couldn't help.
I sent over 5 emails showing the price match- screen shots and web address.
To no avail.
Appalling customer service- call handlers seem half asleep
No professionalism. They sound totally unaware of how to answer the phone or deal with customers

I bought a watch from this company. It arrived ok but it was losing time. I sent it back. They first said there was nothing wrong with it, then said that they had found a fault and were discussing with the manufacturer. After having been without a watch for 3 weeks, I chased and they are now saying they'll refund me for the watch but not the postage (over £2). I tried phoning just now and was 9th in the queue so my suggestion is: avoid them.

I bought a watch for my son last Christmas and after a few days it lost time and then stopped completely. I sent it back and it was gone for over 4 weeks returned saying nothing was wrong with it. Yet again after a few days it did the same and sent back again only to be told after another 4 weeks there is nothing wrong with it. They have just told me for the third time that there is nothing wrong and they will return it immediately. All their communication has been impersonal and they do not show any customer care. As it is under warranty I said I wanted the watch replacing as there very clearly is a fault. I will never use this site again and my son has yet to use his christmas present.

Bought a watch from these clowns which started slowing down by up to 3 hours. I had to foot the bill for the returns, only to be told that they had carried out tests and had found no fault with it.

It was eventully returned back to me and, within 2 weeks, had started slowing down again. It has currently slowed down again by more than 7 hours. I was tempted to chuck it straight into the bin, but decided to try them once more, so I spoke to them on the phone, to ask for advice, and they said their 'company policy' dictates that I stick my hand in my pocket again and send it back for tests!

Stay away from these guys - they sell counterfeit goods.

I purchased a watch for my son for Xmas. He wore it for only 3 days and did not drop or damage the watch in any way during that time. However an internal chip appeared under the glass. I informed Watch Shop on 31st December. Returned it on 6/1. They still have the watch 2 months later having sent it back for a 'manufacturers report' which I have not seen. They claim that the watch was scratched in a large number of places which must mean that this was the case when it arrived. Sadly I did not inspect it that carefully before wrapping it for Xmas. Most frustrating is that they have told me that I must pay £13 to repair the glass, a small price for them to pay to keep a customer happy yet they refuse point blank to repair the watch. Just the fact that they have kept it for so long warrants a full refund. Do not use this company, their After Sales Service is diabolical.

Received an email this morning offering an extra 10% off the cost of an order - tried to use the code for an online purchase but the code was not valid. Telephoned the company to make them aware & was eventually told that the code had expired! I asked why they would send an email at 10 am providing a discount code that had expired and was told to place the order, pay in full then to contact them to claim a 10% refund! In view of the feedback on here, I declined to proceed & will be purchasing elsewhere.
What a very strange way to operate. Stay well away from purchasing from this company.

Whilst the customer service is polite and reply swiftly, the watch I bought (for £197) was faulty - the button that sets the time seemed stuck. I asked them if they had experienced issues with these watches before (there was no manual, so maybe I was doing something wrong), but they chose not to answer that question, just telling me to return it. I am under the impression they get a lot of returns, as a returns label comes with the product. I returned the watch, but the returns label they supply with the watch is not free postage, and they refused to refund me the £4.45 postage because apparently there is a free returns label on their website. Then why is the one that comes with the watch not free? What a waste of time and effort. Avoid the hassle and go through a proper retailer.

I purchased a Seiko watch in Jan this year from the Reading outlet. In August the stop watch function failed; Watch Shop sent in back to Seiko for repair, which took over 2 weeks. In late September it failed again, exactly like the previous time. I returned to Watch Shop, and pointed out that the watch was not of merchantable quality as it had failed twice in 2 months, and I wanted a replacement. They refused, and said watch had to go back to Seiko for inspection - another 2 weeks or more! I e-mailed complaints dept, to receive a reply couched in 'legalese' and refusing to help. When I get the watch back, I will have been without it for over a month in less than a year's ownership. Moral - they will sell you something with a smile, then wash their hands of it when it goes wrong.

Watch was okay but was really noisy (strap links rubbing against each other and made it look cheap despite the expensive price). Partner did not like the watch due to the reason above. Not to mention the customer service team which was appalling when i called to discuss a refund with them. Her name was Sana and was one of the most impassionate people I have ever dealt with in customer services. Avoid this company like the plague as they are out to rip off and nothing else. Even when I asked for a supervisor/manager i was told there was no one to speak to and no call back could be arranged which I find shocking for a UK based company. I also asked for a complaints address and I was informed there was none but instead was given a helpdesk email address (scratching my head)... DISGUSTING I TELL YOU... If i had read the reviews from other customers which are expressing displeasure, I would never have bought from them.

Ordered a watch as a present and received an email today from Royalmail to say that parcel received and will be delivered today. Had a further email 2 minutes later saying "could not make out deliver address from label and item returned to sender" contacted watchshop and offered tracking number that confirmed the watch is being returned and asked if they could send a further watch out. They said they couldn't until they had received the watch. I explained that it was their label that wasnt clear and that was the reason the item was being returned- they said I had to wait then I could have a refund or another item- I asked if they could guarantee I would receive it before Christmas- they said it depended on when they get it back. Moral of the story- went on Amazon and the item is £40 cheaper- even with guaranteed next day delivery I am still £33 better of. Will not use these clowns again.

Watch out with this webshop! The watches are often cheaper than at other stores, but nothing has to be wrong.
The service is very bad! The strap of my Hugo Boss watch was damaged after wearing it once. The coating came off the watch strap. After having sent the watch back, I was accused of having handled the watch badly! Really outrageous!
Fortunately Hugo Boss helped me with this and replaced the strap. Hugo Boss found that this was a poor quality strap. No more problems with the Watch. Top service from Hugo Boss!
So people don't buy anything here!
R van Anraat