WatchShop

Ordered a ladies limit watch from watchshop unbelievable bad/poor service.
1) took 5 days to arrive at click and collect store and they advertise no longer than 48 hrs maximum.
2) When I went to pick it up at the store the wrong watch was sent, a sekonda not the limit watch I had ordered.
The manager of the store rung watchshop who said they would send a replacement within 24 hrs
3) No watch arrived 24 hrs later, rung Watchshop again who promised would send it straight away.
4) Today 23rd Dec no watch sent to click and collect store rung again to be told they would send it today with no guarantee would arrive the 24th, so cancelled order.
I HOPE THIS COMPANY GOES BUST AS THEY SHOULD DO, as the cutsomer care is woeful, when you ring they haven't a clue what it happening.
Avoid like the plague!

Bought watch 14 days before anniversary, but when I went to set and start it before wrapping 2 days before the day, I found it wouldn't start. Tried everything to persuade Watchshop to get one sent out immediately while I returned the other. Was even prepared to pay for a second one in the interest of speed but they discouraged me from doing so on grounds they couldn't guarantee a refund on the first (it still had the protective film on the face and had only been out of the wrapper to be set and started). Not interested in finding anyway to help me besides robotically repeating I should return it at my own expense and they would give me a verdict within 2-3 weeks. They made it clear that there was nobody above the level of an assistant supervisor who could speak to me and that the MD and Ops manager didnt talk to customers.
Even two calls from Kahuna themselves asking them to call me produced nothing despite the fact they told Kahuna they would call.
Good service is not just about delivering a product speedily, it's about what you do to HELP the customer when it goes wrong. They do only what they want to do.

It has taken me a long time to finally decide to write this review, because I was so angry at the way Watchshop had treated me as a customer. This company are, in my opinion, the absolute worst internet company that I have ever dealt with. They offer an excellent and quick sales process, but thereafter, if they have sold you a bad watch, as they did to me, they are inconsiderate, abusive, and aggressive in their retort.
After ordering the wristwatch from them, it arrived quickly, but with a broken bracelet. The watch kept good time when left static, but when worn it stopped and started often, and therefore was not a working watch. I returned to them, and after they tested the watch, they sent it back to me. I then tested in a static situation (it worked well), and then for several days on my wrist when it continually stopped and started at will. I returned it again to Watchshop. After a period of time, they eventually sent an email stating that the manufacturers have tested & resealed the watch. I informed them that I had paid for a new, working watch, not a watch that had been repaired. I told them that I would only accept a new watch, or a full refund. They ignored my requirement, offered no excuse or apology, and sent the watch back to me without my agreement. The watch now lies in a drawer unused. I bought the watch for £80 in their Black Friday weekend sale (the original advertised price was £149).
You will see from the other reviews on this webpage that many have suffered from Watchshops abuse of their customers who complain. They are undoubtedly a company to be avoided at all costs. I strongly recommend, as others have done just go to your local high street, avoid any Watchshop if there is one there, and visit another shop. Do NOT buy from Watchshop under any circumstances. If you are sold a dud watch, then it is your problem, not theirs, and you will never get your money back. You have been warned!

I don't know if all these negative reviews here come from plane stupidity or advanced incompetence. Ordered twice from watchshop and it got delivered lawlessly within two days. Last one was an Armani watch. It came in its original packaging and the genuine Armani seal, the $#*! is real. I even broke it after two years of use, I dropped it it and the glass cracked. Sent it straight to Armani for repair and they replaced it for me. It's an official shop that takes its watches straight from the manufacturer. Also checked at a jeweller who confirmed and refused a repair because they didn't have the necessary materials and offered to send it to Armani for me.

To the idiot claiming they take pictures from Amazon and listing the same watch for 5x the price: You know that any wannabe "trader" can sell his items on Amazon, right? Amazon is not just an official retailer, it's a provider, like Ebay. So if anything, those wannabe stores on Amazon stole pictures from the official trademarked and registered king-of-the-hill watchshop. And they sell you cheap China copies, like 80% of the unofficial trash on there.

You guys are unbearable. Get the $#*! out of here when you can't make a simple order or are too stupid to contact customer support in case of a shipping/Information mistake on your or their side, most likely yours. Doesn't surprise me, you don't even posses the skills for proper English, let alone explaining what your damn problem was and what you did against it.

I encourage anyone interested in real and genuine watches to get to watchshop. That London store is more than trustworthy, they're a proper business of the branche. And when in brainless doubt like the Amazon kid down there, call up Hugo or Armani or whatever and ask them if they ship out to a retailer called watchshop in the UK, they'll confirm you.

Ordered a watch for Wife Birthday thinking a head I placed order 2 weeks before, ordered on a Friday Night was told delivery would be one day, only to be told by Royal Mail it me Delivered on Tuesday, so Tuesday we stay at home waiting then get a message that the watch had been delivered, Me now really concerned as I have not received the Watch, I Phone Customer services tell them that the watch is missing, their replay is they will contact Royal mail and get back to me in less than 48hrs via a phone Call, Now Monday still no phone call so I guess I'm phoning them back! Only to be then told that we need to fill a claim form out before I can ether get my Watch or my refund claiming it can take 30 days! Hang on WTF 30 days Yes its on the Terms and conditions so they claim, I looked and it doesn't say 30 days its says refund or redelivery after confirmed by Delivery company that item is lost so now ive got to wait up to 30 days more for a watch that was meant for my wife in a few days Time! So if you want a watch go to a real shop where you know your actually receive it. Oh and I bet if you call them and ask to speak to the manager the answer will be no Manager available!

I ordered an Armani AR1410 watch from them thinking they had the best deal on the internet. I probably should've stopped my order when it popped up on my credit card that this site was reported as fraudulent but the reviews seemed positive so I granted authorization for the order to go through on my credit card. The order came through fast and since I live in Canada I had to pay an additional $61 in duty and taxes for this $400 watch. I received the parcel within a week. So far, so good. As I opened the package the invoice clearly states the item is "Costume Jewelry". YIKES. There is a serial number on the box and a serial number tag attached to the watch - they didn't match. So right away I knew this was a used or refurbished watch. The watch looked good though and immaculate - really couldn't tell the difference. When I changed the dial to adjust to PST time the small hand didn't move. Through enough investigation and youtube videos of finding features of a fake watch apparently, its common for the small hand to not work on fake watches. GREAT. I read all the horrifying reviews rated 1 star or lower on trusted pilot and other sites and made arrangements to quickly return the device and get my money back because they are very strict on their return policy. Their website clearly states they will reimburse for all shipments on returns. LIE. My return shipment came to $65 and they said they will only cover up to £25 which meant I paid $25 out of my own pocket once the currency is converted. Luckily for me, I was very detailed and adamant about getting my money back and ensured I paid for express shipping to return the item within their 30 days policy but I will definitely never shop from WatchShop again - it's a huge scam! I wasted a $86 on stress, shipment/duty/taxes for NOTHING.

Ordered a watch from watchshop as a gift for my Dad's 50th birthday. Main reason I ordered was because it guaranteed that if I placed the order before 10am Saturday my watch would arrive giftwrapped on the Monday before 1pm.

I received initial email confirming my order had been placed and again told me would be delivered by 1pm Monday. I became quite concerned when, by 11:30am on Monday I still hadn't received further correspondence that my order had been dispatched so I contacted the customer services team who told me that there was "a problem" with my order and I wouldn't be getting it? When I asked what the problem was I was put on hold for 15 mins while someone tried to find out what was going on. Eventually when she did come back on the line, the customer "service" agent informed me there was an issue with quality control and that the watch was not dispatched, there was none left in stock and they didn't know when they would be getting them back in. When I asked why I wasn't informed about this she replied "I don't know!" so I had to contact them to be told that I wasn't receiving my watch just over an hour before it was to be delivered by.

Absolutely disgusting, I cancelled the order there and then and was told that my money would be refunded within 2-3 days. So now I am £200 down and no birthday gift for my dad.

This company is a joke, don't order from them, I wish I had listened to the negative reviews that I read before ordering.