Stauer

We have purchased many items from Stauer with complete satisfaction. We did have one incident with a discount code not being applied correctly, however, Stauer customer service personally emailed to let us know they manually applied the discount and the email came within hours of my feedback. Very professional and customer service is excellent. Thank you Stauer.

Stauer's Ruby Red Romance Ring, # WB067, has never been shipped. Ordered Feb 14, I have called many times. Each time provided a shipping date, all of which have come and gone. Now waiting over 2 months. Called again last week, on April 8, and was told the new shipping date is "MAYBE in May". VERY disappointed. I thought my wife of 57 years would love this ring, but I am not certain if she will ever have a chance to actually see it. Stauer includes a prominent "The Stauer Promise-100% Customer Satisfaction Guaranteed" statement on their website. It is simply not true.

On January 19,2024 I ordered a watch which came with a free Sparkling Tree necklace. The tree necklace was out of stock so they arbitrarily substituted another item without even contacting me. When I questioned them about this, they said it was their practice to substitute another free item of their choice and if I had wanted to return it and the watch, they would have deducted the postage from my refund. By the way, the cost of my watch was $29.00 and the postage and handling was $29.95. Talk about highway robbery. I'm going to have them remove me from their mailing list - I don't like the way they do business!

It was easy to shop but the shipping charges were supposed to be $6.95 not $9.95. That is my only issue at this time.

I was pressured to get Platinum membership with a promise that I would get coupons more than the cost. However, I never got the coupons and was told they don't mail it. So I requested to cancel the membership. I have called numerous time for a month and they keep saying it will be cancelled and I will get th refund of $129 in 5 to 10 days. I have been told the membership the membership was cancelled on 10/3/2024 but no refund yet. This is ridiculous and unacceptable! Rating should be 0 for unprofessional business practice.

This company charges exorbitant shipping charges. $30 on a $170 purchase. Then have the nerve to charges non refundable sales tax on shipping charges. It was $12,50 plus tax to return the item so that tells you the $30 to ship it should more than cover the return and even restocking. Bottonm line? My refund amounted to less than the item purchased. Cost was $209 refund was $165 for a $169 item! In other words it cost me $45 to receive and return an item. In my 75 years I have never experienced this lack of customer service for an item that is not clearly described in their catalog nor is their intricate sales tax or shipping charges overtly explained. Do not bother to call they are totally arrogant and self serving, Avoid this highway robbery at all cost. Do keep a copy of your catolog to verify your purchase!

This is an update to my 12/20 review--If I could give this company 0 stars, I would. After a long conversation with a service rep, who said that I had not paid for an ordered product that I had cancelled but they sent anyway, I agreed to pay for the product. I just received my credit card bill that shows that Stauer did receive my original payment in November and then received the payment that I made after the phone call in December. I will never, never, never order from StauefrViva Terra again and I would advise others to Never order from them!

Ordered through Viva Terra catalog ( used to be a great online company but recently taken over by Stauer). The item that I ordered was backordered...it was a birthday gift, so the date mattered. After several weeks of getting delay messages, I called to cancel the order. During the call, I was told that the item was still backordered and the order was cancelled. The order was later shipped (after the cancellation!). I received a bill for the order even though it was cancelled. Stauer customer service was unhelpful and said that I still owed for the shipped item, even though it had been cancelled. Very disappointed and I will no longer be a customer of Viva Terra or Stauer

My husband loves the men's bracelets and ring sets. The jewelry is high quality and looks great. This is my third purchase. My online purchase was simple and easy to navigate.

I placed an order for a necklace & pendant assuming it was still in stock. It's been almost 2 weeks and it states it's on back order. I called and was told it would ship by the end of the week. I checked today and the status states it's still on back order. I do need it by the end of October so all I can do is continue to wait because I really like the pendant as a gift I will be giving to my best friend.

Cheaters with no value. Dont waste time here. Crap and they have no products available which they list. Never Trust them

The quality and beauty of this watch is unsurpassed. I've received many compliments about it. People want to see it up close, they want to scrutinize it. Then, I tell them it's completely automatic- it requires no battery. Then, when asked about the manufacturer, I say "Stauer"; they start repeating "Stauer" as if memorizing it for future reference, for when they have time to check the company online.

I had a problem with the website giving me the free shipping which was stated in an email. I got a response within an hour that it had been corrected. Within an hour. That's the kind of customer service I like. This is the second watch I've purchased from Stauer. Based on this experience it probably won't be the last. Good job.

The watches are pretty, however they don't work. I have two different styles, both were worn once each, then placed in a jewelry box. About three months later I checked them and both were not functioning. The digital part of the hybrid was working not the analog. The other is analog and was dead. Replacement of the batteries did not help. So if your looking for a good looking watch that will work for a short time this is the brand.

I have ordered products for several years from Stauer. I have never had any problems with their products. I have had many complements with them as has my wife. I am awaiting an order now and my wife keeps checking the mail and says that she can hardly wait for it to arrive.

The quality of the products is terrible. More like dollar store quality. I ordered binoculars and they are not even adjustable to line up with my eyes. And the pocket knife was so cheaply made, that the knife wobbled within the casing. A return policy is great except that you have to wait three weeks for them to finally get around to issuing refund. And then, you are not reimbursed for any shipping incurred. Buyer beware! Spend a bit more elsewhere and buy something worth using!

I ordered a pendant, earrings and necklace set from these guys online early November. I received their package the day after thanksgiving and it was nothing that I ordered. I contacted their CS via email and they told me I could use the return tag to exchange or return. The exchange they said would take about 5 weeks or so, so not making it by Christmas. They said I could pay out of pocket for better return mail but still no guarantee it would get here by Christmas. Then they advised I also pay for insurance when I returned the wrong item. What a useless company this is. Avoid them at all cost.

My concern was the difference in shipping charges. I was given the $5 charge as offered. Billie K. Has provided Excellent to Above Customer Service. Have a wonderful day!

The jewelry will take your breath away. Stauer carries jewelry in so many different gem stones you will get dizzy just looking at their catalog. I've purchased about 50 rings over the years. I love their watches too. I have about a dozen of them! Many watches and necklaces were given away as gifts.

I ordered the Stauer Monaco watch. When it arrived, I could not believe how cheap it was. There is no weight to it at all. It feels like a toy. I tried to adjust the band but while trying to tap a pin in, I bent a link. I can't get it back together. Stauer contacted me and we discussed a satisfactory compromise. Their customer service department, and particularly Diane, did go out of the way for me and I appreciate it.