• Invicta Stores

Invicta Stores

Overview

Invicta Stores has a rating of 3.7 stars from 97,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Invicta Stores most frequently mention customer service, shopping experience, and delivery time. Invicta Stores ranks 2nd among Watch sites.

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Positive reviews (last 12 months): 80%
Positive
36
Neutral
3
Negative
6
47
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What reviewers want you to know

Positive highlights

  • I love Invicta watches and I am buying them as part of my heirloom collection to leave to my children someday.
  • Shopping experience is always good with Invicta and they have awesome prices.

Critical highlights

  • I have sent email to your customer service for several times on the store credit issue but get no response:(
  • I applied this weekend for an invicta card and you guys denied me.
How would you rate Invicta Stores?
Top Positive Review

“Watches for younsters.”

Vakhid G.
1/6/24

Invicta has such a cool series of watches. Their collaboration with Marvel or Disney have created some of the coolest watch designs I have ever seen. Check out the Mickey Mouse watch, it's awesome!

Top Critical Review

“Ordered Watch, paid for expedited shipping, never sent, fighting for refund”

Mark R.
2/19/24

I ordered a watch and paid for expedited shipping so I would have it for an upcoming trip. Followed up numerous times with very poor customer service to get a status. Was told it was processing. It was never shipped. 2 weeks later, they stated it was out of stock and partially refunded me. Still fighting on getting a full refund. Horrible horrible customer service.

Reviews (97,884)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (817) invicta watches (732) shopping experience (193) delivery time (178) invicta store (276) invicta card (93) time piece (94) credit card (100) invicta stores (276) billing address (34)
Thumbnail of user josephl2144
1 review
0 helpful votes
May 7th, 2023
Verified purchase

Watched received had a cosmetic issue. Easy return. New watch received quickly. Packaging is over the top.

Thumbnail of user vakhidg
7 reviews
0 helpful votes
January 6th, 2024

Invicta has such a cool series of watches. Their collaboration with Marvel or Disney have created some of the coolest watch designs I have ever seen.
Check out the Mickey Mouse watch, it's awesome!

Thumbnail of user vivecar1
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

It was great my husband loves his eagles watch & now wanting the Miami Hurricanes one. I'll be back to order.

Thumbnail of user judyf167
Judy F.
1 review
0 helpful votes
March 5th, 2020
Verified purchase

Great! I found a cool Invicta Automatic with Snoopy and Tweety Bird for both my sister and myself.... THANK YOU!!!

Thumbnail of user louise49
Louis E.
1 review
0 helpful votes
June 26th, 2020
Verified purchase

Great products and good prices. Shipping was a little slow but overall it was good with respect of what's taking place with the Covid19 virus. Great job.

Thumbnail of user maribelp52
1 review
0 helpful votes
October 21st, 2022

Is so pretty and wearable, I simple love it! And recommend it to everybody. The best use it even in or out the pool or the beach Is fantastic.

Tip for consumers:
Affordable prices good quality watches

Products used:
Watches

Service
Value
Shipping
Quality
Thumbnail of user hussanj1
Hussan J.
1 review
0 helpful votes
March 2nd, 2020
Verified purchase

I ordered 4 watches and none of them were packed in plastic wrap and some were missing tags r instructions manual. Also one watch had some marks on it like it was used. Very disappointed

Thumbnail of user fernandom110
Fernando m.
1 review
0 helpful votes
December 27th, 2019
Verified purchase

I was never able to talk to someone. And my fiancé bought me a watch for Xmas you got your money and few days before Xmas you say it's not available and she still hasn't received credit and nobody speaking to her I've gotten 6 watches and those will be my last purchase from you guys which is a shame cause there was many more that I liked but not with that type of service

Thumbnail of user wesleym251
1 review
0 helpful votes
February 14th, 2023
Verified purchase

Smooth and Seamless transaction. The watch is what I thought it would be. Outstanding Quality with cool swagger.

Thumbnail of user lancet30
Lance T.
1 review
20 helpful votes
April 17th, 2020
Verified purchase

Waited over 3 weeks for this watch to even ship.
I received no communication on why this took so long. After multiple emails and finally a wait of 35 min on the phone I got an answer. Still have a pending order that still shows processing after 2 weeks. Then I see offers of now 40% of watches didn't get offered anything for compensation. Probably will be the last watches I order. Shame because now I have to cut up this new credit card. Poor experience on all aspects.

Thumbnail of user aceec
Acee C.
1 review
0 helpful votes
January 14th, 2020
Verified purchase

Cust serv never answer phone was on hold too long had to call several days inorder to contact a live person

Thumbnail of user briant171
Brian T.
2 reviews
0 helpful votes
February 12th, 2020
Verified purchase

I love Invicta watches. Each of these are for gifts for my managers. I have gifted around 35 watches. Everyone was thrilled. I have gifted myself and my wife 65. Every purchase has been a great choice.

Thumbnail of user markr3808
1 review
0 helpful votes
February 19th, 2024

I ordered a watch and paid for expedited shipping so I would have it for an upcoming trip. Followed up numerous times with very poor customer service to get a status. Was told it was processing. It was never shipped. 2 weeks later, they stated it was out of stock and partially refunded me. Still fighting on getting a full refund. Horrible horrible customer service.

Service
Value
Shipping
Returns
Thumbnail of user ralphk69
ralph k.
1 review
0 helpful votes
May 30th, 2020
Verified purchase

Attempted to speak with customer service more than a dozen times with no success Disappointed that with all your marketing your direct communications are so inefficient.

Thumbnail of user larryu157
1 review
0 helpful votes
July 3rd, 2023
Verified purchase

Great Web site search, easy ordering and payment. Watched shipped and received as promised

Thumbnail of user chrisa1953
1 review
0 helpful votes
April 18th, 2023
Verified purchase

This is my 4th INVICTA GLADIATOR WATCH(the other 3 are Gold with Brown Chain Accent, Gold with Gold Chain Accent, All Silver Watch) and this Black with Gold Chain Accent is great! I use each watch based on what I am wearing. They bring a lot of attention and are striking in appearance and styling. I appreciate the time payments without interest that the AFFIRM credit allows on each of my previous purchases.

Thumbnail of user joycev68
JOYCE V.
1 review
1 helpful vote
July 10th, 2020
Verified purchase

I'M IN FOREVER LOVE with INVICTA!!!!! I love the workmanship and craftsmanship of my watches. I've seen what goes into the making of these timepieces, the story behind the making and the care that they use in their production. As for pricing you get what you pay for and it's worth it!!! Great Pricing for a great product, ESPECIALLY if you find a sweet deal On sale or Clearance!! But no matter your situation these watches are amazing and one of a kind. Buy your first one and I guarantee you'll be hooked for life!! Great watches from a great company!! Happy Collecting!!!

Thumbnail of user kerryd78
Kerry D.
1 review
0 helpful votes
April 10th, 2020
Verified purchase

2np pair of these same Oakleys I have bought from Invicta in 3 days. They came in 2 days, at a fantastic price! Great job Invicta again!

Thumbnail of user kofie2
1 review
24 helpful votes
June 3rd, 2020

I historically by my watches from invicta but this has been the worst experience so far. No follwup, i am told its processing this purchase was done on the 19 of May 2020 we are in a new month still no update. With modern day technology you should be able to provide an update to your customers. I am attending my daughter's wedding and made the purchase in time. Taking the time write a review which i know no one cares or will even follow up

Thumbnail of user bevc42
Bev C.
1 review
0 helpful votes
June 22nd, 2020
Verified purchase

It takes so long for orders to get here. There are no packing slips included, which I am not happy about.

Thumbnail of user teelab
Teela B.
1 review
0 helpful votes
August 12th, 2020
Verified purchase

The experience was good. Nice variety of watches, found one for an anniversary gift for my fiancé. He loved it.

Thumbnail of user stephanas1
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

Excellent Service Great deals on all Watches awesome.

Thumbnail of user jamesm2739
James M.
1 review
1 helpful vote
February 16th, 2020
Verified purchase

For one thing shipping is suppose to be free on items over $99 but since I had a discount of 20 percent it drop it down under 99 here is the trick you end up saving yourself money while the customer ends up paying his own shipment it's like a scam in reverse mode so either way I'm not saving nothing SMFH

Thumbnail of user marcellap33
1 review
1 helpful vote
December 23rd, 2021
Verified purchase

SI purchase two watches December 9,2021, the next day I called and was told that I would get my products by December 23,2021. Yesterday, December 22,2021, I was sent a generic email with a $20 off my next purchase to insult my intelligence, saying they are sorry my package will be delayed. Customer service need to be revamped. I called and waited on the phone for over 35 minutes and no one answered the phone. All I heard was a replayed generic message. I had the option to shop elsewhere and I decided to try shopping with you guys. I must say, I'm very disappointed with you guys. Now, it is December 23,2021 and no gifts to give my kids for Christmas.

Thumbnail of user kiomyh
Kiomy H.
1 review
1 helpful vote
August 22nd, 2020
Verified purchase

It was a good experience. Also wanted to purchase warranties for some of the watches but there was no options online to add. Disappointed in this area.

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From the business

Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.

Company Representative

Thumbnail of user russella15
Russell A.
Typically does not respond to reviews

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