Warby Parker

I ordered my glasses online at the beginning of this month. They then asked about my lenses and for my PD to which I answered both and got email confirmations saying they got my responses. Fast forward weeks later and I call and see what is taking so long and they tell me it's because they need more info. I told the guy on the phone that I had already answered those questions and he said that someone didn't enter the information so my order was just in limbo. All he could say was that he was sorry and he moved it into the que now, and that I would have my glasses in 4-6 days. I paid extra for expedited and it's taken a full month for me to get my glasses. Online is absolute trash.

I received a pair of glasses with scratches on them and sent them back to be replaced. After waiting another couple of weeks for the replacements, those glasses were damaged as well. One customer service rep said they would "double check" the third pair of glasses to make sure they would be good. Obviously they have problems with quality control if they let two pairs of defective glasses be sent to a customer. Another service rep told me she could't see anything wrong with the glasses even though the scratches and other problems were clearly visible in the pictures I sent. It was the worst customer service experience I have ever had and I ended up buying glasses from another company.

WP has the absolute best customer service. Fast and efficient. I ordered my son's glasses online and they arrived in 7 days, as promised. The customer service agent was courteous and helpful. I was so impressed with the quality, I ordered a pair for myself. In todays society it is rare to find such excellent service. Thank you WP! ~ V. Pena (Loyal Customer)

My daughter asked to buy new glasses at The Domain at the Warby Parker store. I was dreading the visit because I just knew I was going to have to drop $400 for frames AND lenses and then the added cost of anti-glare and scratch resistance... ugh! We went in the store and Megan was great. She gave us the rundown on how the store is setup and then allowed us to look around on our own (which I loved). My daughter picked her frames and Megan helped us with the ordering process. Then she gave me the total, "That will be $95", my daughter said the look on my face was priceless... I could not believe how affordable these glasses were! The glasses in the store are super stylish, they have fun colors, and a great selection! I'll be telling EVERYONE about this store and I'll be heading there soon myself to pick out my own pair!

They no longer allow you to PAY for new lenses when your prescription changes. You have to buy new frames... they give you a "discount"
So shady, gross and also wasteful.
I left as a customer today because they told me I can't update my two pairs of glasses.

No thanks

I was so pleased when my box of Warby Parker home-try-on glasses arrived earlier than the estimated delivery date. The confirmation email and the packing slip had the correct list of glasses that I had ordered and I was so excited to start trying on the different frames! However, I was extremely disappointed to find that the glasses inside were not what I had ordered. Rather than 5 different pairs, I ended up with 3 of the same pair of glasses and two others (one of which was not my original order). To say I was disappointed is an understatement. Would like to give them another shot. But I have not gotten a response from Warby Parker's "help" line or email yet.

Ordered 2 pairs. Paid extra for faster delivery, to reach me in time for a trip. Got text offering thinner lenses, for more $ of course. Said OK. DAYS later, email. They needed to run credit card for that extra $50, and had delayed the order!
Contacted them as directed. Utterly unhelpful. Acknowledged their screwup but would not in any way get me jumped forward in production to meet my original due date! Kept encouraging me to just cancel the order (and go away). That's what I had to do! Off to Lens Crafters at twice the price.

I can't believe all the bad reviews! I was impressed with everything about them. I did the get five frames to try on at home deal and immediately loved one particular pair. I sent them back and placed my order for them online.

My only dissatisfaction with the process was with my eye doctor not making it easy to get my prescription. Not Warby Parker's fault. But once I did, the glasses shipped fast and the way they were packaged was in a fun cartoon box and a good quality case and a fun eyeglass cloth along with info on how to take care of them. All in all very efficient and professional. I order a lot of glasses online and they are usually quite poor quality but these were reasonably priced and I can tell much better quality than other companies.

My one Year old frames cracked. Small one, but I was afraid a lense would pop out.My lenses were fine, so just wanted to replace frames. I was told they dont make them anymore and they wont adjust lenses to fit a new frame that I expected to pay for. I would have to toss them and buy all new glasses with a slight discount. Eyeglass shop in my area wont repair Warby, Parker glasses as " too flimsy".
I am going back to Costco which was a far wiser way to buy glasses.

The one-star reviews of Warby Parker all sound like they were written by disgruntled opticians.
I've worn glasses for 30 years. I got my first pair of Warby Parkers today and they are perfect. High quality, well-fitting, and great style.
Do a Google search on Neil Blumenthal and Warby Parker to understand how this company has disrupted the monoplistic, greedy eyeglass industry. Learn about how the industry has been completely dominated by one company for so long, resulting in absurd prices. Then get smart and order your next pair from Warby Parker.

A crew of nice bored employees. Didn't know the glasses well, a bit ruffled when I asked about the timetable for getting the glasses back from the lab--paid for the glasses on a Saturday, not expected until midweek next at the earlier (about 10 days). Very little traffic. One employee said that the store was only about sales and didn't have anything to do with getting the glasses. Not exactly inspiring.

I had a lot of hiccups ordering from Warby Parker for the first time: USPS said they were delivered to my apartment when they had not been (which made me think they were stolen from my door), my return shipping of the trial pairs was never received (again, not the most secure apartment complex), and when I did finally receive my glasses, the prescription was wrong (by fault of my doctor, not WP).

Despite each of these problems, WP customer service was extremely understanding and accommodating every time. They extended the exchange period so that I had enough time to see my doctor again for a new prescription. They waived the fees ($$$) that I would have been charged if my trials had not been returned. Each rep I talked to was really nice and helpful.

And of course, the quality of the glasses is great. The selection is so good that I had trouble deciding, which was the best part of the trial option. I'll definitely order from WP again, and I'd recommend them to all friends & family.

A bit of a wait to get the glasses in the mail but they finally came on day five. I was very excited to have these home try-on frames with the five choices I made on-line. I opened the box. The inner plastic frame holding each frame was damaged and dirty. The frames were individually wrapped in plastic bags of which 3 were obviously used before, sticky, and ripped. Each frame was filthy. Smudges on the lenses and sticky. Unbelievable. I called customer service and let them know. I am sending them back. If frames come this dirty what would the purchased product be like? I am not going to chance it.