Warby Parker

It is the 2nd pair of prescription glasses my husband bought. For the second time in the row, in less than one week of purchasing, the glasses fell off his face, and a car crashed it. We didn't even had enough time to go back to their store for an adjustment (which is 1 1/2 hour away from my house). The styles are cute, and the concept is great. However, glasses are not functional for working people unless you are a geek seating still in front of the computer all day without moving your head.
Do NOT waist your money!

I had to try after so many people telling me how great WP is. I found the frames I loved and ordered. They arrived in a great time frame. They were definitely too big when they arrived so I contacted customer service so responded within minutes. They told me I could go into a Warby Parker where they would easily adjust the frames, or I could go anywhere else to do this and if that other place was the charge for adjustments, WP would reimburse up to $50! That itself I found wonderful. As I preferred only someone from Warby to fix them I waited until the following week where I was in Cincinnati visiting family. They have a Warby Parker, Louisville KY does not. I was in and out in less than 10 minutes. Very pleased with the whole experience

I've worn glasses since grade school. They are a part of me and as close to me as my nose... But I've always had to spend $1000 or more for glasses that were never worth that much. Then I found Warby Parker and realized what a difference this was going to make in my life! I can get 10 pair for the price of one! They aren't top quality but if they last a year they've more then paid for themselves. They are great online, over the phone and in the store. BUT Newgistics shipping is horrible! They are going to be the downfall of Warby Parker, unfortunately. It boggles the mind why they just don't ship them directly with the postal service?

Twice - I've attempted to buy a pair of glasses, but once I place the order and send prescription, I get an email that something is wrong! First email - no Pupillary distance #. Second email - no cylinder #. Twice I ended on phone with customer rep, not a good experience: I wish they'd have more patience; I gave them a prescription that I had no idea was lacking the needed information. I ask questions, they are inpatient and get irritated.

The positive side is that to have them send out glasses for try-on is a great idea. But I'm not doing business with them again.

I have worn Warby Parker glasses for years. Initially the glasses were sturdy. But my last few have been flimsy. The metal attaching the arms to the frame bend very easily. Within a few weeks, the hangers were so loose that the glasses were falling off.
I have had a decent experience with customer service in the sense that they have been quick to respond and courteous. The bad part is that there is never anything they can do.

I'd avoid them.

I bought a couple boxes of contact lenses from Warby Parker for the first time. The first pair from the box ripped within the same day I put them in. This has never happened to me before. I contacted customer service and they said they only issue replacments or refunds with unopened boxes. This makes no sense to me. How would I know I needed a replacement or some kind of remedy before I opened them. Use 1-800-contacts intead, they have a quality guarantee that they stand by. They will mail you replacement lenses in a case like I described above.

The filled my same prescription wrong 3 times!
The got the prescription to high and the progressive lenses to low and could not see clearly after 3 times
Gave up and asked for my money back
They were not friendly and didn't seem to care about anything
Didn't offer a any discount or to adjust any thing after 3 times of filling the same prescription
Won't go back again and I would beware of poor quality of work and rude employees
These are the 2 people I had to deal with in OKC on Classen circle

My Order Number: *******
This order was placed in Tyson Corner Mall Store.

I have ordered my glasses on mid Dec-2019 and was told that I will receive my glasses in 2 weeks. Upon several requests the company responded on Feb-05-2020 saying that my glasses were shipped. The way they handle the orders is pathetic and no control. Please beware if you order from this company. Suggestion is that we should not commit full amount when you place an order. Should only commit around 1/4 of the price to have a flexibility of cancellation of the order.

Thanks,
Prasad Karuturi

I ordered online a replacement pair of glasses, as those I have are scratched. After 3 weeks, I asked for an update, and they realized that the person who had taken my order had made a mistake and they were waiting for me to send my glasses, in order to replace the lenses. I paid the difference in order to get the frame as well and I was assured my finally corrected order would be given priority and I'd receive what I needed in one week. One week later, without any news, I wrote them. And then one of their supervisors realized that, not only that frame was no longer available, but that they could not send me another pair of glasses without a doctor's appointment first! I will certainly NOT use their services every again, and I will keep wondering if they took advantage of me because, as they know from my doctor's appointments in the past, and my own name, that I am a foreigner.

I really love the affordable frame selection, but would love to see more low bridge/Asian fit styles. I did the Home Try On program but none of them fit my face so I went in store and was disappointed to find out that the style I wanted, I couldn't have because my high prescription and the glasses being non-centered on me, would cause distortion. Did eventually pick a low bridge style that worked for me, but would love to see more options, as they only had 5-6 styles to choose from. Overall though, they have great customer service and good quality glasses at affordable price ranges.