Would you really expect anyone to stick with DirecTv after the incidents listed below occurred?
1. Sometime around the last week of September, my television service was out. Someone came the next day and redid all the interior wiring, spending about five to six hours but no service.
2. The following day I waited three hours for someone to show up. Two kids came supposedly to redo the exterior wiring. I left. They left. TVs worked. No paperwork was presented. When I returned, I discovered wires hanging all over the back of my house and wires tacked on top of my vinyl siding. Instead of taking a photo of the existing wires and redoing it, they threw it up haphazardly.
3. I called and complained about the defacing of my property. No one asked me before doing it. Someone returned and basically fixed the wiring. So now, we are into three days of my time because of incompetence. I have pin holes in my vinyl siding. No way to repair that, and no way to match the 20-year-old vinyl siding either.
4. At this point, I decided I did not need a second receiver. I called and downgraded my service. It took FOUR phone calls to get a box and a label to return this working Genie to the appropriate parties. Problem is that whoever answers does not understand English and knows only a few phrases.
5. Somewhere, along with these phone call, several empty boxes were sent here, but without mailing labels.
6. I put up with an overheating receiver for several weeks until I could not stand it anymore. I had to go through this same ordeal of trying to communicate with people who could not understand what I was saying. Finally, after four or five phone calls, I got a receiver, and I let it sit because I could not stand to go through another ordeal.
7. Finally on November 3, I hooked it up. It would not activate. I called technical services. He tried twice to activate it. Then, he told me I needed to have a tech come to my house. I said NO. All the wiring had already been redone. Obviously, something was wrong with the receiver I was sent. The TV message said it was inappropriate for the current dish I had. I asked for a label to send this receiver back. I hooked up my old receiver, which did NOT have the non-connect message.
8. Then, I tried once again to get a label to return the receiver. It is still sitting in my house as of Nov. 8. The customer service people tell me to throw it in a recycling bin or return it to recycling. I know better. If it is new, and it works, it should not be thrown away. I don't want to be charged for a missing receiver.
9. I tried to watch TV with my old receiver from Nov. 3 to 7, and it did not work. On one of the calls to request a label, I discovered that the tech had left the new receiver's numbers on the service and disconnected my old receiver. I demanded that they fix that immediately. I also asked for a credit for five days of non-working service.
10. I dared again to ask for a new receiver. I got the standard so-sorry fake apologies in the two or three sentences that these non-English speakers know. Apparently, the request was granted because I received notices from FedEx.
11. Someone from Boise, Idaho, started calling me saying she was from your office. As a longtime journalist, I know that your office is not in Idaho and that was either a scam or some person from a call center. Some of us are not stupid enough to fall for something like that. And I have no idea where she got my information anyway.
12. Tonight I tried again to ask for a label and was told that I could take the receiver to an AT&T store. My, my. Why wasn't I told that before?
13. At 5:23 pm, I received a notice that my package had been delivered. I went to my door, and nothing was there. I called FedEx and they are checking on it. Apparently, it was delivered elsewhere.
No one wants to put up with this nonsense.