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California
1 review
0 helpful votes
Follow Gayle C.
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My order took forever to arrive. After opening one of the jars of gummy vitamins, my daughter noticed there was a big blob of melted gummies on the bottom. Yuck. How on earth could anywhere be hot enough to melt these things and especially coming from New Jersey? Knowing from the past that they don't accept returns on opened products I'm out the $ for it. Even if it hadn't been opened why would I want to pay postage and a restocking fee? Won't be using them again.

Date of experience: April 18, 2014
Nevada
10 reviews
28 helpful votes
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Love this site
January 20, 2016

They have so many different choices, it's absolutely amazing. My first order with them was shipped over night, others I got within like 3-4 days. One weird thing that happened though, I recived someone else's order. So I contacted them asking what to do after explaining the situation, they told me if I'm unsatisfied I can mail it back, on my dime, even though it wasn't something I bought. I just felt bad for the person who never got their package.

Date of experience: January 20, 2016
Washington
2 reviews
3 helpful votes
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Tumwater Walgreens
March 5, 2022

Great place to stop for high prices, long lines and rude employees. The final straw was after a trip to urgent care I took my prescription to Tumwater Walgreens. The pharmacist said "I can't read this!" I said ok... maybe you could call over to urgent care and speak with the doctor. She replied "No! You need to go back over there and have him write this legibly!" Like she was a 4th grade teacher turning down my child's homework. I asked "you want me to drive 30 minutes across town, wait in the waiting room for an hour and then drive back here?" She said yes. I took my prescription to Walmart. The pharmacist over there couldn't read the doctor's handwriting either but he made a phone call and in less than a minute had the situation under control. Tumwater Walgreens has steadily gone down hill for years and is. Ow an absolute disgrace. I'm sure they will be closing, like many other Walgreens, very soon.

Date of experience: March 5, 2022
Washington
2 reviews
11 helpful votes
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Fraud, stay away
October 25, 2016

Dermastore charged me twice without permission I should have read all these negative reviews before I ordered from them, you will go through hell as I did,. You better stay away from this company, otherwise you will have horrible feelings and ripped off like Nigerian scammers online, this company is very sneaky, dishonest, bad customer service and they will bait you with discount code to get more money from your pocket, buy from other company. Also Thier products are outdated. I asked for unregistering my email from thier list, but They keep sending me ad with different email address illegally,

Date of experience: October 25, 2016
California
15 reviews
52 helpful votes
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Excellent service
September 13, 2016

I have trouble finding vitamin D in 5000 mg. So I went to their website and was very pleased with the variety I could find, and the quick delivery. Very pleased with everything, website is very easy to navigate, excellent selection and very prompt delivery, free shipping on top of all, to me is very important since those charges can add up.

Date of experience: September 12, 2016
District of Columbia
1 review
1 helpful vote
Follow RAY A.
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Took them from receipt of my RGP order on 11/20/2014 until Dec 2,2014 to complete the order. Got my two pair three days later. The price of $66 a pair with the discount included shipping. Good price. I expected faster service but since I was not in a major hurry it was ok. People on the phone are quite nice as are the supervisors who kept checking to see what the delay was about. All in all I am satisfied. Their web site is effective.The vials they ship the lenses in are a new idea (to me) and keep the lenses wet. So far the prescription seems accurate. I would recommend them. They say they are affiliated with Walgreen's so that should assure us somewhat.

Date of experience: December 5, 2014
California
3 reviews
20 helpful votes
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Found!
August 16, 2016

I have used this site often. They usually have what you are looking for at a reasonable price. Shipping is quick. Unless the item has liquid and it takes a couple days longer. I really like the site and I have used it much. Very helpful staff.

Date of experience: August 16, 2016
Michigan
2 reviews
2 helpful votes
Follow Greg G.
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Be sure to read their return policy before ordering - very rigid. Basically, if you open the package you own it. They do not stand by their products whatsoever! Purchased dual Febreze NOTICEables in the Gain Scent that give both my wife and myself headaches. No options to return or receive another scent.

Date of experience: June 29, 2014
Nevada
1 review
1 helpful vote
Follow Rose H.
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We attempted to pickup orders in the last month and both times they cancelled it claiming a "system error". The 1st time the manager claimed he had never done a pick up order. This time the manager said that if we didn't "like it we could order from another store" and hung up on me. This happened at store #5014. The manager also claimed that all my coupons could be put back on the system. NOT TRUE! Once you use them they are gone for good. It's a fiasco. This manager was rude and childish and offered no resolution other than to reorder at 8pm at night like we can just run down there again. I think Walgreens needs to train their managers in customer resolution instead of hiring managers that treat customers bad just because we were a little upset our order gets canceled twice. Last time we spent 2 hours trying to Fix the mess and this time I wastes time on the phone with a manager that was rude. Crystal. That's all I need to say about this. I will never try pick up orders again.

Date of experience: December 10, 2020
Virginia
9 reviews
41 helpful votes
Follow AM G.
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Good site with fast shipping. You can save quite a bit of money using their coupons and periodic rebates. The site has a few issues. Sometimes you have to pay really close attention to an item's fine print in order to click or checkmark a tiny box in order to get a discount for buying more than one of something. When you review your order before placing it, make sure all of your coupon codes, rebates, and special offers were applied. If they weren't, you can call customer service and they can fix it with you on the line. I shop at Drugstore.com comparing it side-by-side with CVS.com, and place orders with both for the items that they won by beating their competition.

Date of experience: March 13, 2014
Florida
1 review
0 helpful votes
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On 01/04/2022, my husband of 39 years, tested positive for COVID. Urgent Care doctor informed my
Husband that his medical issues put him at a high risk and that he would need infusion. Though my husband's cardiologist assured him that he would be fine, I, still, nervous. Feeling uneasy made it difficult for me to locate over the counter vitamins prescribed by urgent care doctors.
I asked Jasmine Guzman for help. Jasmine's professional and friendly disposition was comforting I was relieved knowing that my husband would be able to have the necessary items. Jasmine Guzman's display of sincere concern and kindness deserves recognition as a valued Walgreens associate.

Date of experience: January 5, 2022
Arizona
1 review
1 helpful vote
Follow e r.
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I have ordered quite a few items from drugstore.com in the past. However, my last order I did have some problems. One of the items I ordered wasn't sent. When I called to complain, I will admit they immediately took care of the problem and shipped the missing item to me. I had to return one item and even though I used their shipping method and I do have tracking info that they received it almost a month ago, I still haven't received credit back to my charge card. If this is how they handle their returns, I have lots of other choices of where to buy, so I won't be buying from drugstore.com in the future.

Date of experience: April 15, 2013
Oklahoma
2 reviews
0 helpful votes
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Walgreens Mail Service
August 25, 2017

I used to get my prescriptions filled with Prime Therapeutics mail service, until they recently transferred that function to Walgreens Mail Service. Since 8/15, I have made a ridiculous number of attempts to get a prescription filled and it is still not in process. It would seem the only possible solution would be to have my doctor transfer my prescription to a brick & mortar location. Only this time it will be CVS and not Walgreens!

Date of experience: August 25, 2017
New Jersey
3 reviews
7 helpful votes
Follow Zo K.
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Will never order again. They use sub-par shipping companies that either don't deliver or when they finally deliver (when you are one of the lucky ones to get your order) it's to the wrong address. Customer service is awful. Poor communication and just plain rude. And if you need a refund you are going to spend days trying to get it. AVOID THIS SITE! This is from someone that ordered regularly from this site.

Date of experience: April 1, 2014
Brazil
10 reviews
3 helpful votes
Follow Albert S.
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I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left.

Date of experience: March 13, 2024
Nevada
1 review
0 helpful votes
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I went in to get a flu shot. There was a problem with getting the insurance information to approve which finally after 2 days they did. I'm glad they tried so hard to do that. Then I go in to get the flu shot I show up 40 minutes before they close and they tell me that's not enough time go away come again another day. I already don't have time because it's taking so long to sort out the insurance issue I sure don't have time to come back another day. I was told to not be there at 8:30 as it wouldn't be enough time I show up at 8:18 p.m. 42 minutes before closing and I'm told again not enough time. I hate that this is my only local source I will look for an alternative

Date of experience: July 26, 2022
Washington
1 review
4 helpful votes
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Wrong perscription
December 14, 2015

My order was filled incorrectly. I couldn't see clearly with the new pair I've ordered. And they blame it's the manufacture or my eye sight has changed. But, when the new pair doesn't work, I've put back my existing pair and it works just fine. How do you explain that? After countless communications, they would not refund the opened boxes. I have coopervision multifocal contact lenses that each box costs $115. Also, I had to track them down for the refund.

Date of experience: December 14, 2015
Egypt
3 reviews
10 helpful votes
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Excellent service
September 11, 2016

I have been ordering from drugstore.com since 2011, they provide great service at a reasonable price. The pros that I see are:
1. You recieve all in 1 package ( vs multiple packages if you ordered from department store websites)
2. Fast delivery, often arrives earlier than expected
3. You are eligible to Free deliveryat a reasonable bill amount
4. Rewards
5. Responsive in case you needed to contact customer service

Date of experience: September 10, 2016
California
1 review
1 helpful vote
Follow Si D.
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I have been using Biofinity-CooperVision contact lenses for years, getting them from my eye doctor. I decided to get contact lenses online for the first time, so ordered 2 boxes from Vision Direct.co.uk this last October (they were much cheaper than what the doctor charges). Initially I thought I got a good deal, but I have been noticing that they don't even last a month before they start drying out, getting very uncomfortable and even blurry! I was researching online and saw that there have been counterfeit Biofinity Coopervision lenses before, so I am wondering if these can also be counterfeits. I have decided not to use them in any case and get new ones from my eye doctor again.

Date of experience: December 23, 2016
Maryland
2 reviews
22 helpful votes
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Atleast it's convenient
January 22, 2024

Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.

Date of experience: January 21, 2024

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28