Yasmine D.

I have been ordering from drugstore.com since 2011, they provide great service at a reasonable price. The pros that I see are:
1. You recieve all in 1 package ( vs multiple packages if you ordered from department store websites)
2. Fast delivery, often arrives earlier than expected
3. You are eligible to Free deliveryat a reasonable bill amount
4. Rewards
5. Responsive in case you needed to contact customer service

I had a shipment coming from China through aramex, it arrived in less than the expected time by far. But I recieved a wrongfully calculated customes, duties and taxes bill, so I refused to pay or receive.
I called customer service the representative explained that the shipper has submitted a wrong invoice, and that's why. I contacted the shipper, he sent me the invoice and I submitted back to aramex. They say they cannot do anything and that I have to take it or leave it! And if I need to further debate or take my right, I shall go to customs authority by myself!
1. Note that aramex are taking a huge amount ( in comparison to shipment cost) as "customs clearance fees, that wasn't even mentioned by the shipper perior shipping.
2. I did two complaints at aramex.com website, with no response each time, they just mark it every time as "closed".
3. I recieve conflicting info each time I call them ( Egypt call centre)
This is a rip off! Really

Update:

As a response to my previous post, I received a correspondence from lightinthebox customer service supervisor, who is very cooperative and understanding. They refunded the full amount of tax and duties after I have received the shipment and paid. He did thorough follow-up till all was done, and I received shipment no 1 as well.
Though I was upset, light in the box managed to handle my anger and compensate me. Thanks for the corrective action:)

I would rate the service as 3 stars due to the whole experience, however, the products I received are "super" they are exactly as described and matches the photos on the site. Accordingly I would rate products quality as "super". So I rated the site as 4 stars.

Bottom line: I would try another purchase from light in the box and see. Hoping to rate it as 5 stars next time:)

Note: Aramex didn't cooperate at all, not even a response to my review about their service!

Original review:

I placed an order with lightinthebox and I have chosen the 10-18 days delivery with"tracking" option. The order was divided on two shipments, one shall be delivered by china post the other with aramex.
1. The site didn't reveal a tracking number of Aramex shipment to be able to track it.
2. I was surprised with aramex courier after less than the expected delivery period with the shipment and a bill higher than what I paid for the whole order. Why?
A. Lightinthebox didn't send an invoice, that is the base of customes, duties and tax calculation. Accordingly to this mistake, the authority estimated a price which is higher than double the cost. And wrongfully calculated everything
B. Aramex charged me "customes clearance fees, values almost 70% of the cost, lightinthebox didn't clarify that aramex are taking more the "shipping fees".
3. Communicating with aramex, they said lightinthebox will refund all customs, taxes and duties back to me. What actually happened is that they promised to refund half of the duties bill incase I made another order with double the amount!
4. Lightinyhebox Customer service feels like one way discussion, they don't listen/comprehend.
5. No news about shipment #1 so far
Bottom line, I didn't recieve anything yet, and I am forced either to take it; and pay money for their mistake, or leave it and lose what I have paid! And they expect me to submit another order with double the value!
Waste of time and money..