WalgreensReviews 775

They understaff their pharmacies and general stores alike - make employees work like slaves who are unable to provide adequate service to customers - so lots of unhappy, belligerent customers. The whole idea that Bartell is about customer service and "the most loved drugstore in the NW" is laughable. It may have been once upon a time but not today. Service is lacking, quality is low and prices high. There is no support from the ruthless senior management team. The initial training/indoctrination is a farce. All lip service to their legendary claim of fame as "the most loved drugstore in NW" and customer service. I was deceived by the DM and outright lied to about the store I was assigned to. Then one of my techs quit for family reasons and she was not replaced. Then my staff RPh got transferred. We were left understaffed for much of the 10 weeks I worked there, some days with no tech at all or PA for hours in a pharmacy doing from 1400-1650 scripts a week. Every staff is overworked, unhappy, stressed and looking for other jobs. I had only 5 days of on-the-job training despite being told I would train for 3 weeks. I challenged the DM several times about this untenable situation and she fired me just as she fired the previous manager, Joe, who by all accounts was a very good manager, but dared complain about being cheated out of his bonus by the company. That was right after that event that the then CEO quit! Today, they can't keep staff or hire enough to properly staff existing stores but they are opening 2 new ones which may well turn out to be their undoing! Forget this company unless you love a stressful, unhappy, and toxic work environment but, if you are foolish enough to take one of their many vacant positions (83 now), don't expect to be paid well nor get a bonus, although they use the bonus as a carrot to entice unsuspecting applicants. This is no longer the "Beloved Bartell Drugs" of yesteryear! It is a very badly managed operation with a multitude of confusing and redundant systems, making it very inefficient. Too many ruthless chiefs with too few and overworked rank and file employees from PA's to RPh. I suspect they are experiencing financial difficulties. No store security of any kind so they get robbed blind daily. They would rather watch their employees than watch customers who rob them.

I wish I had read reviews and gone to the store to talk to the staff before accepting the "worse job" I ever had! I love my job as a professional pharmacist but within weeks of taking this job, I hated it, and the company's unresponsive and delusional management. For employees, it doesn't get any worse than Bartell Drugs.

I used to get my prescriptions filled with Prime Therapeutics mail service, until they recently transferred that function to Walgreens Mail Service. Since 8/15, I have made a ridiculous number of attempts to get a prescription filled and it is still not in process. It would seem the only possible solution would be to have my doctor transfer my prescription to a brick & mortar location. Only this time it will be CVS and not Walgreens!

My daughter was trying to take advantage of this weeks photo coupon because she printed some pictures to take back to college with her. She ordered almost 100 photos online and it wouldn't take the coupon code, so I called the store and they said it wasn't a problem, bring in the flyer and they would take the discount at the register when she picked them up. She just went to get her photos and they told her too bad she should have done it before she completed her order. She told them about the trouble she had and that we called and they wouldn't help her any further. I told her to ask for a manager and they told her no that they were closing. (Not for another hour!) So disgusted right now!

I ordered glasses from this 'company' checked the delivery progress and notice that glasses are on backorder (yet they continue to be available for sale) request a refund in writing as per policy - they email saying will refund - 1 week later still no refund - now emails saying they will forward proof of refund - I don't want proof - I want it refunded!
This company is a scam and no one should purchase from them and lose money as I have.

KEEP ON DOING WHAT YOU ARE DOING BECAUSE IT IS WORKING 100%. YES I HAVE MY CHOICE TO GO ANYWHERE YET I PREFER TO COME TO YOUR LOCATION BECAUSE OF PEOPLE LIKE CINDY, THI, PATTI, CHRISTINE & BROOKLYN THAT HAVE ALWAYS SHOWN THEY CARE & DO GO THAT EXTRA MILE WHEN NEEDED FOR THEIR PATIENTS LIKE ME. (YES I AM A CUSTOMER BUT THEY MAKE ME FEEL LIKE I AM A PATIENT). AWESOME JOB LADIES, KEEP ON DOING WHAT YOU DO BECAUSE YOU ARE ALL TOP SHELF & WE COULDN'T ASK FOR A BETTER TEAM TO FILL OUR NEEDS THEN YOU ALL.

I have no complaints about the pharmacy at either one of the Walgreens stores close to our home in Clearwater, FL. I give 5 stars ***** to the pharmacy at both stores.
I'm giving the 1 star because all of the beauty consultants at ea. Of our stores have been demoted & had their "Beauty Consultant" status taken from them.
I understand it's because of a big stock holder who has gone in & changed a few things at the Walgreens stores. Very sad.
I was at a party last weekend and talked with a group of women who were very upset with the change.
I used to go to the old Walgreens before they built the new store on Enterprise Rd.
The consultant who helped me at the old store was a God send.
All of my friends & even my daughters used to get help from her when we went to the store. She had so much knowledge about the products & was extremely helpful.
They moved her to the new store & then one day I noticed that she hadn't been around for a couple of weeks. I asked one of the employees where she was. The gentleman told me the store took away the consultant position & she was now working less hours.
I noticed they did the same thing at the 590 store.
When you walk in, you see an empty register and not one single employee in that department who can help with questions.
Walgreens,
These cuts are such a bad move! We need our Beauty Consultants!
They definitely bring more class to your stores.
Taking them away is a step backwards. It makes the stores look like they are not doing very well.
Please, please bring the consultants back into the Beauty Dept.! We need them!

Thank you for your time.

Updated 9/6/18:
Over the past year & a half I've made 3 ship to store orders & Walgreens has canceled every one. I didn't receive any emails with 2 of the orders so I had no idea they were canceled. When I emailed customer service they said it was because the items were out of stock. After 3 separate occurrences, I don't understand why Walgreens system isn't updated to show that the item is out of stock at that time? Or why doesn't Walgreens do like Amazon & even if it's currently out of stock, it can be noted as such but state if it will be back in stock soon & then send it once it's in stock? Walgreens offers some good deals & coupons etc so it's frustrating to get orders canceled & not get the deal.

Walgreens really needs to update their system because they've officially lost me as an online customer. I'll still occasionally shop in store but I'm not wasting my time making orders that will just get canceled with zero communication regarding why.

I shop around for a lot of products but for health products I seem to stick with Walgreen's. Site has good selection and good pricing. Shipping has never ever been a problem. I even had a return issue and it was handled well. Sticking with these guys.

WARNING! DON'T GO HERE IF YOU DON'T HAVE TO! Jari V. the pharmacist assistant tells customers that he will personally call your clinic or Dr. and figure out your refills or any unique circumstance you may have. LIE he never calls and I caught him in a lie and he refused to accept fault or remedy the situation. I had to stand at the counter and make sure he was making the calls that he says he is doing. The pharmacist on duty, Catherine N. Never never never once asked me what was wrong or even how she could help. She only proceeded to yell at me as a customer in front of other customers threatening my private information and that I didn't need to know about Jari's phone conversation with MY Dr. I asked for apologies and was given none. If we didn't have to go somewhere so close I would rethink ever coming to Walgreens 6390 Brooklyn Blvd Brooklyn Center. If you can go to another pharmacy GO. They obliviously do not care about their customers well being or having any proper customer relations.