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Ohio
2 reviews
3 helpful votes
Follow Joe E.
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I ordered an item on walgreens.com. First Walgreens sent the incorrect item. Then worse, when I returned the item to my local Walgreens store, they refused to refund my credit card or give a cash refund; they would only give me store credit. Then after I went to back to walgreens.com and wrote a review of the item to say they sent me a substitute item, they added insult to injury by not publishing the review.

Date of experience: July 7, 2022
Texas
1 review
0 helpful votes
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Possibly a scam?
September 8, 2015

Giving this a 3 because I've ran into an issue. Im from the United States so tried Vision Direct because I heard of the great prices, and they were great! I paid 100 USD for 4 boxes ( 2 for each eye). I received the package on the day they said it would arrive but when I opened it I only got 2 boxes ( 1 for each eye). The receipt in the box said Quantity 1 for each eye. I knew I ordered 4 boxes so I checked my email and I received a receipt online saying the Quantity was 2 for each eye. I emailed them today, so I am unsure on if they will be getting back to me. I sent them the screenshots of my emails. I am adding the pictures below, but one is the prices online, the receipt I got from them, and the receipt I got from paypal.

Date of experience: September 8, 2015
Nevada
1 review
0 helpful votes
Follow P T.
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The Customer service at Walgreens is the poorest I've experienced EVER. If you call they are rude when you go inside, they are just as rude. I understand if your busy but there is no excuse for the rudeness. I'm talking about the one in Las Vegas off of Silverado ranch.

Date of experience: September 7, 2022
Louisiana
7 reviews
14 helpful votes
Follow Suzanne L.
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I don't pay shipping, I don't pay taxes like at a local store, prices are excellent, no downside. Have used this site ten times a year for past three years or so, and never a problem. When I haven't liked a product, I have contacted the maker of the product, and they send coupons to cover the cost of the product to be applied to your next purchase. Easy.

Date of experience: August 29, 2016
Florida
11 reviews
23 helpful votes
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Walgreen's is great.
April 13, 2016

Walgreen's is one of my go to pharmacies. Good enough selection and prices for a quick in and out trip. Much better than a convenience store, but not as big and slow as going to a Walmart. Pharmacy is always on top of things as well.

Date of experience: April 13, 2016
Wisconsin
1 review
0 helpful votes
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Store on Mormon Coulee Rd lacrosse wi *******.
A must share for all who shop at Walgreens! Yesterday I went there, I had several pampers coupons and pampers wipes coupons that I clipped digitally from they're website to my Walgreens account. I go to check out and the manager at the store on Mormon Coulee Rd told me because they didn't show up on his register, that he wouldn't honor them. He said that they're new policy is that they only honor the lowest coupon that shows up. Yet... I got the coupons from they're site, and none of them were expired. Why in the hell do they have manufacturer's coupons on they're site then? I will be calling corporate in the morning. Hope they enjoy all the business they are going to loose. People specifically shop there because of the coupons and rewards cash! The manager I had the displeasure of dealing with is named Cody.

Date of experience: January 31, 2021
Florida
1 review
1 helpful vote
Follow Shawna B.
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If you are a store manager at a Walgreens located in Orlando FL and your engaged to a William Moses be awear he has been cheating on you with his ex wife who's nickname happens to be Tammy he has been seeing her through out your whole relationship. They were together on May 14th, he had a delivery in her home town that day and they met I know this because she sheared this information with me and others because she still in love with him and from the looks of her text messages from past meetings between them he still loves her as well. He's a big liar and he has bad habits. Personally I feel you and my girl can do a whole lot better. I've known of him and his tiptoeing in and out of my friends life for many year's and you don't have to believe me ask his family if you have a close relationship with his mother talk to her she'll have a lot to say.

Date of experience: May 23, 2020
Arizona
1 review
11 helpful votes
Follow K F.
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It print you earned points on your transaction and it not posting on your reward acct. Called customer service and no help! Get your system together. I will return my purchase and will never shop at Walgreens anymore including the pharmacy. I take my business somewhere else that will not confuse costumers with their BS rewards program!

Date of experience: December 7, 2020
Florida
2 reviews
0 helpful votes
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I received a notification that my thyroid medicine was ready to pick up. I went through the drive through at 12:30 pm and they proceeded to look for it for 10 minutes. They still couldn't find it. They said they would keep looking and if they didn't find it they'd restock it. I received a call at 2 pm saying they refilled it. I went there at 5 pm and once again they couldn't find it. Ten minutes went by and they finally found it. This has to be one of the most incompetent Walgreen's stores I've ever been to! This isn't the first time they've messed up with my family either! I am DONE going to any Walgreens store for my prescriptions. Jamie, the pharmacist, really should get her pharmacy technicians into shape. I'm embarrassed for you! Store #3713...the WORST Walgreens I've ever been to!

Date of experience: March 21, 2023
Pennsylvania
1 review
4 helpful votes
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I ordered my contacts from vision direct prior to reading any reviews. Pretty stupid I know. After reading all the reviews, I became super nervous and was worried I made a huge mistake just to save some money. I got a year supply for less then a 6 months supply from my doctor with the new customer discount. To my surprise, they exceeded my expectations. My experience was flawless. I placed my order on 7/3/14 and it shipped on 7/4/14. Yes it shipped on a holiday. I recieved my contacts 3 days later on 7/7/14. My contacts arrived on time and with no damage. Although I am only wearing my first pair now for all of a 1/2 day, I have no complaints. I don't normally write reviews but I had to put my two cents in because the negative out weights the postitive on here.

Date of experience: July 7, 2014
North Carolina
28 reviews
18 helpful votes
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Worst Pharmacy Ever
September 10, 2021

Walgreens in Angier NC is awful! I really don't have any other options. Twice now I have had medication missing and they are Controlled Substances. The Manager, Luke is rude, he informed me that he found my medication in the pharmacy I could go back and get it. I told him driving was hard for me, he said " I did my part, I found your medication." I went today to get it, spent 27 minutes in the drive thru, and treated like crap. I was asked to come inside when I said no, I had already waited 27 minutes the girl finally asked someone, then she tried to charge me again! I spent 2 days to get medication not to mention the pain of having to drive! If you have ANY other options STAY FAR AWAY from this store!

Date of experience: September 10, 2021
Wisconsin
1 review
0 helpful votes
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Pharmacy is horrible
August 10, 2022

I called in my script that is due tomorrow and she wouldn't put them in said I have to call tomorrow the day I need to pick them up. They only work 3 hours a day it takes 45 minutes to an hour to get in contact with anyone and she wants me to call the day they are due to fill them so they can say we are short staffed and behind and I end up getting my script late. I'm transferring to a different pharmacy. Walgreens in Rhinelander Wi is going to $#*!.

Date of experience: August 10, 2022
Kansas
68 reviews
176 helpful votes
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Love it!
August 11, 2010

Love it! Lots of everyday products, health items, cosmetics, and odd things that are fabulously priced. Lots and lots of selection!

Our family has ordered cosmetics, eye drops that were no longer carried by our local stores, facial massagers, pillow chilling inserts, vitamins, lotions, and (believe it or not) mashmallow shooters! (Found those by accident but really cheap compared to other sites!)

FAST shipping, excellent, service, great selection, personal items come wrapped so no embarassing box-opening scenarios!

Date of experience: August 11, 2010
New York
2 reviews
7 helpful votes
Follow Susan G.
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Drugstore.com is definitely NOT secure and consumers should not "save" credit card information on this website - my account was compromised, the company discovered the problem and did nothing to fix my account after someone used my account to make purchases and change the information in my account (but for the billing information). When I could not access my account because it had been compromised, the company sent me an e-mail asking if I had forgotten my password - when I was finally able to reset the password that the thief set on my account, I found a list of that persons' charges. Once the fraud was discovered, the company simply cancelled my auto deliveries and chose to ignore the problem (and never informed me despite my attempts to find out why I could not access my account and why I wasn't receiving auto deliveries. Best to stay away from this business or at the very least, not to keep credit card information in an account on this site.

Date of experience: June 8, 2015
Colorado
5 reviews
3 helpful votes
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Always Reliable
April 10, 2017

I shop around for a lot of products but for health products I seem to stick with Walgreen's. Site has good selection and good pricing. Shipping has never ever been a problem. I even had a return issue and it was handled well. Sticking with these guys.

Date of experience: April 10, 2017
Florida
1 review
0 helpful votes
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I have never experienced superb customer service like I received from Jerome Etzel. He is a masterful photo expert with Walgreens at ******* Nine Eagles Dr. in Tampa, Florida. I couldn't retrieve precious 3 generation photos from my cellphone and Jerome saved the day. He installed a memory chip in my phone that was missing. Took his phone and researched how to get the phone to release the pictures to Walgreen's equipment. Jerome's persistence and expertise brought back pictures of my 98 yr. Old Mom with my sister and daughter and my deceased precious dog. These photos would have been lost forever without his thoughtfulness and diligence. I am most grateful to Jerome and Walgreens for hiring such an exceptional person.

Date of experience: February 3, 2016
California
1 review
0 helpful votes
Follow Caroline S.
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The Walgreens in Placerville California is the most unorganized pharmacy I have ever done business with! Every time I have tried to get a prescription or immunization there the staff is unorganized and most times unhelpful. There is never enough staff to help customers and they are unfamiliar with the stock in the store. I will definitely not be back!

Date of experience: September 18, 2022
IR
1 review
0 helpful votes
Follow nikol r.
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Drugstore great store, wonderful support. You can also recover some of your money spent for the purchase Drugstore cash back 7% and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Date of experience: February 12, 2015
Massachusetts
1 review
1 helpful vote
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This covid pandimic had show not only how they don't care about their customers but also their employees. Forget about pride, you can barely maintain self dignity working for this company. I personally think they have a law suit comming for them, again.

Date of experience: April 27, 2020
California
4 reviews
7 helpful votes
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Rite Aid pharmacy does not fill your Rx till you show up to pick it up no matter how many days before you call it in. The estimate on their voicemail has no truth to it.
They do not answer the phone and the only way to reach them is call the main store and insist they send someone on foot (they don't answer in store calls either) to get them to call you.
They shorted me on pills on 2 different occasions and when I put it on next-door several others said they were shorted more than once too. They charged me $74.00 for 10 pills(the amount they shorted me). To tide me over till the insurance would pay again.
I had to go all the way to the vice president of pharmacy to get my money refunded.

Date of experience: February 23, 2017

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28