What started out as a nightmare, ended being a very pleasant experience. I placed an order for a pair of high top wicker bar stools. When my package got here the box seemed very oddly shape (it was long, skinny, and kind of flattish). Thinking I am going to have to build these wicker stools myself, I opened the boxes and pulled out the packaged items. It was an umbrella. I looked at the receipt and then at the box and saw my name and saw this was labeled as a wicker barstool. I hopped on the phone with customer service and spoke with a Michael. I told him my issue and he told me on his end it says they shipped the correct order. I offered to photograph the package and umbrella and email them a copy, but he said that wouldnt be necessary. He resent my correct order and a return box for the umbrella, along with a small discount for my troubles. I got my chairs (not in time for my party) and I am pleased with their quality. They are very durable and look nice at my counter on the deck. Trustworthy company that actually knows what customer service is.