Vova has a rating of 3.63 stars from 243 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vova most frequently mention online shopping, good quality, and great experience. Vova ranks 26th among Marketplace sites.
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I recently discovered this sight and quite enjoy shopping there. Free shipping. If your item doesn't arrive when they say, you get a full refund. I order up on clothes sizes. So check the size scale and the description of each item. I just received a Sterling silver ring with multi gems and the refraction of light explodes off my hand! Real "eye candy!" I paid $3. Dollars U.S. Like I say, "Shop smart but go shop!"
I am never received my item. Now 1.5 months. Take my money. Keeping sending me rubbish massages. Now telling me to take screenshot of tracking page. This is not my job. Keeping play for time. Please don't be attracted by photo of items on website. This is how take your money, and you never see you money again. I feeling up complains form to trading standards. I hope so stoped trading this company on UK market.
Worst customer service experience ever. If I could rate a negative start I would to the highest power and multiply it again. I paid off my contract and they refused to cancel my service and was still taking money from my account and refused to give it back. The nasty attitude is from the management on down. I would NEVER recommend them. Not in this life nor the next.
Tip for consumers:
Don't use them.
I am never received my item. Now 1.5 months. Take my money. Keeping sending me rubbish massages. Now telling me to take screenshot of tracking page. This is not my job. Keeping play for time. Please don't be attracted by photo of items on website. This is how take your money, and you never see you money again. I feeling up complains form to trading standards. I hope so stoped trading this company on UK market.
I recently discovered this sight and quite enjoy shopping there. Free shipping. If your item doesn't arrive when they say, you get a full refund. I order up on clothes sizes. So check the size scale and the description of each item. I just received a Sterling silver ring with multi gems and the refraction of light explodes off my hand! Real "eye candy!" I paid $3. Dollars U.S. Like I say, "Shop smart but go shop!"
Bonjour
Une entreprise nulle. J'ai joué à leurs jeu et j'ai mis beaucoup de temps pour parrainer des nouveaux utilisateurs mais ils n'ont pas voulu me virer mon gain. Pour me liquider ils ont dit que j'ai utiliser plusieurs cartes ou plusieurs compte et je vous assure que je l'ai pas fait. J'ai demandé qu'ils me donnent les preuves mais aucune réponse à ce jour.
Voir photo.
En plus le délai de livraison est extrêmement long.
C'est une entreprise d'escroquerie.
Vova is the number one online shopping website for me. It is very convenient to shop and I always get my order on time at my doorstep. I have ordered many times in vova and got a high quality products. Their customer service are also great in answering queries right away and they are very accommodating. The delivery is fast. So far, I have never encountered any issues with them and will definitely continue ordering.
Vova is a joke all they sell are fake items with poor quality. Took money without permission don't refund after losing $1 gifts like stated.
Customer service are one big joke don't matter if you contact by Facebook or email directly the outcome is the same all I got was blanked with no reply and now they are saying I never used them and trying to get all my reviews removed but I have all proof
I did 3 purchases for the attractive US$1 gifts and VOVA charged my credit card for a total US$44 but next day when I check my order they told me was not lucky and maybe next time, I wrote to services at nova.com asking for a refund to my credid card account but they invites me for my next order to use some coupons can't find anyhere. All I need NOW IS MY REFUND MONEY definetely. My email: algar2030 at gmail.com
It was good at the beginning but now when more people are using it it got worse: i keep receiving stuff that i didnt order have photos of it vova says its nothing wrong with the item ( i had 3 situations like these already), when item does not arrive they reject refund query... very bad but good advise for u all people - pay via paypal and you can contact paypal to give you a refund when they see what sh*t they send they refund straight away
Good price but bad service, not having customer service is not acceptable nowadays, first order had the Visa accepted, not going through now and I'm sure it's not my credit, posted a note on my cancelled items, but of course a site that has no phone number or email... what can I expect?
This app is great, but with shortage functions. I hope that you will add more useful functions in future.
DO NOT USE THIS SITE IF YOU VALUE YOUR MONEY. More have had bad experiences than good including me. I ordered a pair of shoes sent me the wrong size and insist it's my fault. There's no customer service. Its a computer that sends out the same answers. Shows how much they value customers when they can't be bothered to personally reply. They even blocked bad reviews on other review sites that says it all. I repeat do not go near this site. Plenty of other good companies out there who will talk to yoy.
I purchased this and it took over a month before I got it, and when it came the package was flimsy and when I open the container the product was leaking out because it was open or was used. Am afraid to even use it because I don't know if it was tampered with. Wouldn't purchased it again, more over they don't contact you or send you up dates via email or any other communication about your order. I have no confidence in this because of the poor handling of the shipping. It wasn't even in a box other than just the container it came in.
Products used:
The eye cream
Forget your money when you place an order with this company. Zero customer support also, there is no one to complain too except for a robot who says there is no proof that your item is different from what you ordered. Who said it's different? I didn't receive it in the first place to know if it's different or the same!
Tip for consumers:
Buy at your own responsibility.
Products used:
Make up, Jewelry, Hair extensions
Biggest spam ever. Sent me a piece of garlic instead of what I ordered, not to mention customer service is a joke. It's automated messages and they don't read anything as they reply the same things over and over again. Been arguing for nearly 3 weeks now! About outrageous things on my behalf and they're still sending me emails lying! This is the worst worst worst
This site took over from sites like ioffer where you could get all your favorite replica brands, Gucci, Louis Vuitton etc etc... but it seems that all the replica goods have been removed... This also happened to ioffer!
So it looks like another Chinese replica site has bit the dust... still sells all the other tatt that you wouldn't want anyway.
When you see a website offering some products for a very low price you think "hey, something is wrong" and you might even doubt if it's legit. But believe me. It is!
When I first bought with them, I was insecure, but it's worth! When the product arrived (within the deadline, very important) I was amazed by its quality. Until this day I ask myself how can someone sell something so good so cheap.
I bought an item that was faulty and hence returned it for a refund, which I never received.
I can only say that it was THE WORST EVER Customer Service I have received and I'm feeling disgusted by Vova.
I will make sure everyone I know about the inconsiderate treatment I've received after the damage sustained of being left with no itrm and no money in the end. I will also write it on every single blog and shopping-related websites.
You've lost at least 20 customers for almost £30. I wonder if it's worth it.
And thanks for nothing!
Products used:
Nothing
No customer service.
Good luck getting a refund from your non existing packages.
If you do get anything can pretty much guarantee it either looks nothing like the picture, wrong size, or dangerous knock off. Seriously do not ever order the makeup.
The freebie games thing they have is a joke.
Is it legal to call a "game" chance if it's rigged? Getting 20 coin every single day isn't a free lucky spin. It's just a waste of time.
Tip for consumers:
It’s all fakes and false advertisements. Your honestly safer I’m pretty much any other site or app. Truly
Products used:
None. Nothing was usable
Ordered stuff 8weeks ago order has not changed status end of week order is cancelled app is deleted friends informed then posted on Facebook and shared so everyone sees the actual truth I don't want my friends being scammed and when you buy clothes online it would be nice to receive them before my kids grow into the next size clothes like I say they got to the end of week to sort there act out because I will also be writing a new more up to date review on the outcome
ORDERED SOCKS+ 2 PAIRS OF SHOES, SOCKS OUT OF STOCK AND THEY DID REFUND MY MONEY WITHIN 14 DAYS, BOTH SHOES COULD NOT EVEN GET THEM ON MY FEET COMPLETELY WRONG SIZES ASKED FOR REFUND WAS REFUSED EVEN THOUGH I SENT THE PICTURES THROUGH WHICH THEY REQUESTED, LOST 35 POUNDS AM ABSOLUTELY FUMING, READING ALL OF THESE REVIEWS SURELY SOMETHING CAN BE DONE ABOUT ALL THESE PEOPLE LOSING THERE MONEY IT'S A JOKE GOING TO TAKE THIS FURTHER...
I ordered few items from VOVA in September 2021 but I didn't get yet after near about 6 months. I requested for refund but no response from them.
If I can give them less than even one star. People stay away from this, it's a scam and fraud. You will never receive the same as you order. And sometimes don't receive anything. There is no way you can keep in touch with customer service. I am the victim of these scammers. Please please! Safe yourself.
I booked a mobile which is got duplicate product... which is completely fake and not working. The post man also charged Rupees. 1797 from me. Please refund my amount including 1797 rupees.
Vova shows me that Your refund application will be reviewed within 1-2 working days. But 5 business days are completed i sent lot of mails to vova still no response from vova even i checked spam folder also no reply from vova. What i have to do now please help me any one. Can i file complaint against this fake app
I order an item from Nigeria, they do no deliver, i request for refund, they are telling me that they can't refund, that i need to give them second chance. Can you see how it sounds stupid..
I have been a very happy and loyal customer for over a year and had no issues. Most everything gets here and they refund you if it doesn't. Never had an issue and recommended them to more people than I can count, that is until recently. In the last few days all of the sudden they want a photo of the credit card I used to pay for my last order. This is a card I have used about a half dozen times and the charge is already pending at the bank. I'm not even sure it is legal to request a photo of my card but I am for sure not sending it. They say I can cover everything but the last 4 digits but it still isn't happening. After a year on my card that has been used many times without issue and you have already run it and the funds are on hold. The bank hasn't challenged or denied the charge but you want a photo, it feels like things have suddenly gone to the scam side
Dear Customer,
We are really sorry that due to the Coronavirus, our sellers can't arrange the shipment for your order in time. To protect your interests, the order has to be canceled. The refund will be back to your account. Please wait patiently. Sorry again for the inconvenience caused.
Should you have questions with any of the process, please do not hesitate to contact us at customercare@vova.com for further assistance.
Thank you for choosing VOVA and we look forward to doing more business with you.
Warm Regards,
VOVA