Vova has a consumer rating of 4.07 stars from 206 reviews indicating that most consumers are generally satisfied with their purchases. Vova also ranks 22nd among Marketplace sites.
This company responds to reviews, but usually not within the first month
I was at first concerned at whether I would get a good responsive customer service if I wasn't happy with something I bought because it was the wrong product or size, but honestly vova customer care is so easy to work with and I was sceptical at first since I saw that the service was automated but to my surprise the communication was so much easier this way and I have shopped with vova so much now that I can't stop! I love all the products and I can get many things at cheap price compared to other shopping sites/apps and if I'm not happy with the fitting of something or the product I received looks nothing like what I saw in the images, I could simply ask vova customer service about this and they are happy to help. The shipping time however does take long but it's free shipping so I shouldn't be complaining. There are also many extra activities you can do in the app to get coupons or things at a better price, which I find keeps the online shopping experience exciting. I love vova and will definitely keep using the app.See positive reviews
I am never received my item. Now 1.5 months. Take my money. Keeping sending me rubbish massages. Now telling me to take screenshot of tracking page. This is not my job. Keeping play for time. Please don't be attracted by photo of items on website. This is how take your money, and you never see you money again. I feeling up complains form to trading standards. I hope so stoped trading this company on UK market.See critical reviews
No they are not. They will stonewall you whenever possible if you try to get a refund.....if you can find the button "request refund" or the damn chat button Seriously good luck with that because whenever you need it, it magically disappears
No there fake but look real but its ok they dont use the name brand names they change it to tell u it fake