Vova

Phone was NOT AS DESCRIBED! Not even close!
Screen was 5.25" NOT 6.1" as described!
Memory was a pathetic 2GB NOT 12GB+512GB as described!
Did NOT have finger print or facial recognition as described!
I asked to return for a refund and they simply said REFUND REJECTED!
No explanation, no discussion, just REFUD REJECTED!
DO NOT USE vova.com they are a SCAM!

I HAVE ORDERED FROM VOVA FOR YEARS AND HAVE HAD FEW ISSUES, BUT TODAY THERE WAS A MESSAGE SHOWN BELOW.

Verify your account

We apologize for the inconvenience. There is a risk with your VOVA account. To protect customer's account safety, we need a few pieces of information. Please send over two images of the following for verification:

*Your photo ID with your name and image showing clearly
*Front side photo of your bank card (The cardholder's name and the last four digits of the card number must show clearly)

We appreciate your kind understanding.

After checking the email, a note that they are in Hong Kong, which is cool. But why would a site need a picture of my license and my charge card, to show the last four numbers clearly? I feel that something major has changed, and I do not trust uploading any info, no matter how cool the items are. I smell a rat. Hate the change and I consider bad form and poor busines.

Norma Holcmbe

AVOID AS THEY ARE VERY UNHELPFUL IF SOMETHING IS WRONG! I ordered two pairs of trainers from here, the quality was not great but I could have lived with that. My main issue was one pair was the wrong size, I ordered a UK 11 which when you add it to your basket it adds it as EU44 which when they turned up was a UK 9 so that pair was unusable but also although I ordered grey, white and black they actually had PINK around all the edges which the picture on there website did not, as these were for a father and son as you can imagine they didn't want trainers that had pink all over them when they were expecting grey white & black! Despite me uploading pictures of the size tag and the pink on the trainers they are saying I can't have a refund and they would like more evidence if I don't agree! Tell me what more possible evidence could I give? You sent the wrong size and misrepresented the colour! Discussed and I'll never order again!

I have ordered a couple of articles on Vova; all of them were poor quality, however, the price I paid was OK and acceptable.
I have participated on an auction where the price of AirPods where about USD 60.00 each; the expectation was that the quality would be acceptable but that was not the case; battery of all 3 ordered AirPods were discharged after just 20 minutes. When raised a complain I have been pushed back that the complaint window of 7 days was over; how is this possible to test 3 devices within that timeline?
Lesson learned: I WILL CLOSE MY ACCOUNT TODAY AND RECOMMEND TO NOT GET INTO THE SAME TRAP.
If you read this comment after you faced the same experience than it is just bad luck. All the best
PS: there are many other platforms who are more professional than Vova

Beware of vova they will tell you we refund in 17 business days, but they delay till they close the case then when send email back you haven't received the refund. They tell you please confirm you PayPal account. You confirm that they tell you we gonna pass it to pay department. Can you please wait couples more days. After a week you send email no response back.
PLEASE ANY ONE WANT TO BUY A PROPER CLOSE GO TO THE REAL WEBSITE AND THE REAL PRODUCT. VOVA, WISH, WHOLEE, ECT... CAME FROM CHINA. IS SCAM! EN LESS IS APPROVED BY BIGGER COMPANIES. DON'T WASTE YOUR MONEY PEOPLES, FAKES, AND YOU WASTE MONEY YOU END UP WHERE IT FOR 2 DAYS AND GOES IN THE BINS. THINK WISLEY BEFORE YOU GO FOR VERY BAD EXPERIENCE, FREIND, YOU'LL END UP LIKE ME A VICTIM.