I'm amazed at how good is this site! The prices are increbily cheap and the products are exactly how they're described. They have a wide range of products (from beauty products to dresses) and I always find the style I'm looking for. I don't shop in other stores anymore - I really wish I found this site earlier!
Hi, I bought some things (19/05/2020) and I didn't receive any of the items some Chinese company is trying to call me to talk about my purchases that are stopped somewhere. I can't complete the call because the call is only in Chinese and I don't know what's going on. I tried to send several emails to *******@vova.com and they didn't answer me.
My Oder number is 0403f6e7391a63be.
E 0411d1f4804b1af3.
I got many products not complete half is there half is not there so I am disappointed. Who is packed the product is a bit of a idiot because did not include in the box all the product so is ruining the image of this company by sending incomplete product of No use to the customer. Vova must improve.
DO NOT USE THIS SITE IF YOU VALUE YOUR MONEY. More have had bad experiences than good including me. I ordered a pair of shoes sent me the wrong size and insist it's my fault. There's no customer service. Its a computer that sends out the same answers. Shows how much they value customers when they can't be bothered to personally reply. They even blocked bad reviews on other review sites that says it all. I repeat do not go near this site. Plenty of other good companies out there who will talk to yoy.
This site took over from sites like ioffer where you could get all your favorite replica brands, Gucci, Louis Vuitton etc etc... but it seems that all the replica goods have been removed... This also happened to ioffer!
So it looks like another Chinese replica site has bit the dust... still sells all the other tatt that you wouldn't want anyway.
I purchased a pair of boots for $40 NZD... instead of my boots I received a small toy doll.
Probably valued at 50 cents. I wish I'd read the reviews before making my purchase! I wouldn't have wasted my money.
Dear Jackie,
Thank you for taking the time to write a review, and we apologize for failing to meet your expectations.
Nothing is more important to us than you being happy with our service. Receiving a completely different item is something that should not be tolerated; however, due to the overwhelming daily transactions and purchases, the store might have overlooked your order which resulted for this setback. Nonetheless, please rest assured that this is an isolated case and our team will conduct further investigation.
To this end, we highly recommend that you submit a return request within 30 days from the date of delivery as VOVA offers "Buyer Protection" in a form of Easy Return policy. Depending on the circumstances, you will be offered with one of the following options:
1.) Refund the buyer without the need to return the item
2.) Prepaid return label will be generated and sent through buyer's email address
3.) Provide the seller's return address and buyer will pay for the return postage with valid tracking number.
Lastly, part of our quality assurance process is to monitor each seller and their individual item; therefore, we recommend that you rate the product you have received. Any item or store that reaches a certain level of dissatisfactory grade will no longer be considered and eliminated on our shopping platform, respectively.
Should you have questions with any of the process, please do not hesitate to contact us at customercare@vova.com for further assistance.
Thank you for choosing Vova and we look forward to serving you soon.
Warm Regards,
VOVA
Well what can I say... cheap rubbish faulty goods and not receiving goods and refused refund... takes months yes months to receive items or months to not recieve and refused refund, customer service 24/7 is a joke steer clear unless u want to waste months waiting for cheap shoddy goods or receive nothing at all...
I received a jumper from viva and as I tried it on it was to small. I messaged viva to see what the procedure was to return the item and get a refund. I was refused. I wanted to return the item as its no good to me as its to small. I have since been in touch and I have not revived a reply. Very poor I think that they can't get back to me. I will never again buy clothes again from viva. Hence 1star rating.
Dear Turker,
Thank you for taking the time to write a review.
Being unable to use the product you've ordered is really frustrating. I can guarantee that our size chart is made into perfection to prevent fitting issues. However, there are things we need to consider when we talk about fit issues and one of these is "Body Proportion" which is already way beyond our control. Nonetheless, it is our commitment to provide full satisfaction particularly with product quality; hence, we will have the matter sorted out.
If you happen to be dissatisfied with your purchase, we highly recommend that you submit a return request within 30 days from the date of delivery as VOVA offers "Buyer Protection" in a form of Easy Return policy. Depending on the circumstances, you will be offered with one of the following options:
1.) Refund the buyer without the need to return the item
2.) Prepaid return label will be generated and sent through buyer's email address
3.) Provide the seller's return address and buyer will pay for the return postage with valid tracking number.
Lastly, we encourage you to rate the item you have received. This is very important to our monitoring process as items and sellers who consistently get a low satisfaction grade will no longer be considered and therefore, eliminated on our shopping platform.
Should you have further concerns, please do not hesitate to contact us at customercare@vova.com for assistance.
Thank you for choosing to shop with VOVA and we look forward to doing more business with you.
Warm Regards,
VOVA
Vova is very good online store that deliver products worldwide at very low cost. There are lot of products available in the store that are very tremendous and lovely. The clothing and accecories are so awesome at all.
Was so happy to see at least 2 of the king bedding sets were what I wanted (2 were not as I ordered)... until I tried them on my bed & found out all were only a queen size NOT North American sizes. The owl decal was black with wings to its side & not multicolored with outspread wings. The gold decals did not even stick to the wall. Pillow slips were too small. Everything was bad. Kiss your money good-bye if you order anything from them. Lost near 200 dollars. Unreputable company. Stay away. Audrey Turgeon British Columbia Canada.
Great value online shopping. Its a very cheap shopping website with discount but the quality of their product is good like kids stuff. Keep it up Vova!
Great value online shopping for a wise spender mom like me. Very cheap sales discount but the quality of their product is good like kids stuff. Keep it up Vova!
ORDERED SOCKS+ 2 PAIRS OF SHOES, SOCKS OUT OF STOCK AND THEY DID REFUND MY MONEY WITHIN 14 DAYS, BOTH SHOES COULD NOT EVEN GET THEM ON MY FEET COMPLETELY WRONG SIZES ASKED FOR REFUND WAS REFUSED EVEN THOUGH I SENT THE PICTURES THROUGH WHICH THEY REQUESTED, LOST 35 POUNDS AM ABSOLUTELY FUMING, READING ALL OF THESE REVIEWS SURELY SOMETHING CAN BE DONE ABOUT ALL THESE PEOPLE LOSING THERE MONEY IT'S A JOKE GOING TO TAKE THIS FURTHER...
Could you tell me your address as I need to return items that are too small. I have looked everywhere for the address but not looking in right spot.! Many thanks patricia
I ordered two things. Vova said they were delivered. The post office could not find anything with the tracking number given. Will not refund. Customer service is a robot. BEWARE!
Okay so my other Items came but my water-colored pencil never came like wtf like what am i'm a supose to do and they didn't do anything about it. You may ask wait why didn't you get a refund I couldn't okay.And you might ask why are you mad at the store because they didn't do there job and it the company to blame. You may ask if everything came then why are you mad that one item came because I really want the item so much.
I bought some product some of my item arrived but some never show.and recently for the 1st time I use their express shipping so I purchase 4 item pay $33 and it never show up.its already 3 months. I ask refund but they said it's not qualified and just wait. So now I'm still waiting. This site is a worst ever. Pls DO NOT BLIND THEIR PRODUCT CHEAP PRICE WITH FREE SHIPPING BUT IT WILL ROB YOU!
I love this site as they have lot of deals and reasonable price. Delivery was pretty fast. And customer service is very very good. They value their customers. Overall great experience with them.
Ordered stuff 8weeks ago order has not changed status end of week order is cancelled app is deleted friends informed then posted on Facebook and shared so everyone sees the actual truth I don't want my friends being scammed and when you buy clothes online it would be nice to receive them before my kids grow into the next size clothes like I say they got to the end of week to sort there act out because I will also be writing a new more up to date review on the outcome
Dear Customer,
We are really sorry that due to the Coronavirus, our sellers can't arrange the shipment for your order in time. To protect your interests, the order has to be canceled. The refund will be back to your account. Please wait patiently. Sorry again for the inconvenience caused.
Should you have questions with any of the process, please do not hesitate to contact us at customercare@vova.com for further assistance.
Thank you for choosing VOVA and we look forward to doing more business with you.
Warm Regards,
VOVA
Vova is good everything I've ordered has came as the photo, it does take a while to get to you but worth the wait! You can track your order with vova on the app. Great site and will use again
Overview
Vova has a rating of 3.3 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vova most frequently mention online shopping, good quality and great experience. Vova ranks 26th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to write a review, and we apologise for failing to meet your expectations.
Nothing is more important to us than you being happy with our service. Receiving incomplete items is something that should not be tolerated; however, due to the overwhelming daily transactions and purchases, the store might have overlooked your order which resulted for this setback. Nonetheless, please rest assured that this is an isolated case and our team will conduct further investigation.
To this end, we highly recommend that you submit a return request within 30 days from the date of delivery as VOVA offers "Buyer Protection" in a form of Easy Return policy. Depending on the circumtances, you will be offered with one of the following options:
1.) Refund the buyer without the need to return the item
2.) Prepaid return label will be generated and sent through buyer's email address
3.) Provide the seller's return address and buyer will pay for the return postage with valid tracking number.
Lastly, part of our quality assurance process is to monitor each seller and their individual item; therefore, we recommend that you rate the product you have received. Any item or store that reaches a certain level of dissatisfactory grade will no longer be considered and eliminated on our shopping platform, respectively.
Should you have questions with any of the process, please do not hesitate to contact us at customercare@vova.com for further assistance.
Thank you for choosing Vova and we look forward to serving you soon.
Warm Regards,
VOVA