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I have ordered a couple of articles on Vova; all of them were poor quality, however, the price I paid was OK and acceptable.
I have participated on an auction where the price of AirPods where about USD 60.00 each; the expectation was that the quality would be acceptable but that was not the case; battery of all 3 ordered AirPods were discharged after just 20 minutes. When raised a complain I have been pushed back that the complaint window of 7 days was over; how is this possible to test 3 devices within that timeline?
Lesson learned: I WILL CLOSE MY ACCOUNT TODAY AND RECOMMEND TO NOT GET INTO THE SAME TRAP.
If you read this comment after you faced the same experience than it is just bad luck. All the best
PS: there are many other platforms who are more professional than Vova
Geo M.'s review of Vova earned a Very Helpful vote
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Worst customer service experience ever. If I could rate a negative start I would to the highest...
Dear Customer,
Thank you for taking the time to write a review.
We apologize for the inconvenience this may have caused you. If your refund request has not been granted, you are only allowed to submit another refund application for the same item within 7 days from the rejection date. This gives you ample time to gather the documents needed for the approval of your request. Failure to follow this process will result for the refund button of your order to permanently close and when this happens, it doesn't mean the item no longer qualifies for a refund. What you need to do for such instance is to contact our customer support and provide more detailed information about your refund request and attach clearer photos should it be necessary.
Should you have concerns with the guidelines, please do not hesitate to contact us at customercare@vova.com for further assistance.
Thank you for choosing VOVA and we look forward to serving you soon.
Warm Regards,
VOVA