Vova

Absolute rubbish - You can forget a refund!
Absolute rubbish! Would never use again! I bought a T Shirt that arrived with a hole in the neck where they had cut a label out of it. At nearly £20 I would have expected a garment that I could wear. No! Also the size charts bear no resemblance to the garment size. I order a medium 36" chest and received a medium that measured 31". It fits my youngest age 10, who is slight for her age!
I have tried for a very frustrating month to get a refund, but my seller and "services" at VOVA just ignore my emails about the damage. Responding that I should have checked the size charts! What has the size chart got to do with the bloody great hole in the item. I gave up and ordered the same item from ALI for £10, it arrived in 7 days and it is perfect. Meanwhile I'm still requesting a refund from VOVA I won't ever use VOVA again. Their customer services are not up to standard and they are incapable of understanding complaints, which is what they are there for. I doubt anyone ever received a refund from this site - they suck! I bought this garment from the following seller xinguangxing Order No. 041c1f7ff32b1e07 Polo Ralph Lauren Women's Limited Polo Bear T-Shirt
£ 18.23 Grey M.

Țhey KEEP SENDING MY ORDERS TO ENGLAND AND I STAY IN SCOTLAND. VOVA HAD SAID IT WAS DELIVERED, BUT IF THEY CHECKED THERE SELFS, IT TO BLETCHLEY, ENGLAND. I STAY IN NORTH AYRSHIRE, SCOTLAND. THATS 22 PAIRS OF NIKE AIR MAX SHOES THEY HAVE SENT TO ENGLAND IN THE LAST 3 WEEKS. HERE MY ORDER I AM TRYING TO GET MY MONEY BACK ON, BLETCHLEY 100s OF MILES AWAY FROM ME, BUT THEY STILL KEEP SENDING MY ORDERS TO ENGLAND. WHY, WHY, WHY. ORDERNo1. 040b1215e87f53ea, vova has sent nearly all my orders to ENGLAND.

I used to really enjoy shopping on this site. Their shipping times were always kinda ridiculous, but they had great selection, good prices and honored their refund policy. Lately, their service has gone to $#*!! They refused to honor their refund policy when I didn't receive my items by the set date, even AFTER I willingly extended the date and I had to go to PayPal (those items are still in limbo somewhere). Latest issue-ordered a dress and got this teeny tiny package that would NEVER fit what I ordered. I told them I wasn't going to open it because of that fact and I wanted a refund. They refused. I opened the package and literally was two stinky rose incense packages and a note saying that the item was discontinued by the manufacturer, blah blah blah and have a happy life...? WTF! Why did they even send it in the first place?! Why didn't they tell me and offer me a refund or credit to start. BS! Still refusing to give me a refund and now I'm back to Pay Pal. =D. Don't bother with this site unless you want to risk a struggle down the road. Hope that some day they get back to how they were, because now, they are a massive joke!

I placed an order on 13/09. Totally AUS51.00 was to be delivered no later than Oct 23. I emailed asking where order was but RECEIVED NO REPLY. I AM STILL WAITING.

I was at first concerned at whether I would get a good responsive customer service if I wasn't happy with something I bought because it was the wrong product or size, but honestly vova customer care is so easy to work with and I was sceptical at first since I saw that the service was automated but to my surprise the communication was so much easier this way and I have shopped with vova so much now that I can't stop! I love all the products and I can get many things at cheap price compared to other shopping sites/apps and if I'm not happy with the fitting of something or the product I received looks nothing like what I saw in the images, I could simply ask vova customer service about this and they are happy to help. The shipping time however does take long but it's free shipping so I shouldn't be complaining. There are also many extra activities you can do in the app to get coupons or things at a better price, which I find keeps the online shopping experience exciting. I love vova and will definitely keep using the app.

At First I Enjoyed Shopping With Vova And When I Was Waiting For My Delivery I Barely Received 7 shirts And At First I Thought Vova Was Going To Replace What Hasnt. Been Delivered I Barely Received 7 Shirts w/Diffrent colors With A Star I Was Being Honest Even Though You Really Cant Get Hold Of Them, So After Going Thru What Was Missing I Let Vova Know What I Had And Then Latter Vova Left Me. A Message Saying I Did Get My Other Stuff From Delivery Like They Were Accusing Me I ll Tell You What AfterThis sItuation Gets Settled Im Not ordering From Vova Anymore Im Not Even Going To Mention To Friends, Family Or Strangers, Vova At the End Didnt Make Feel Like A Customer