Brenda D.

Alright, this is a long one and I hope it helps people avoid issues.
I was super excited when I first found this site. I found a bunch of tops I wanted to order... and then came the shipping. It kept coming up as general UPS $49.99 USD. Now, I read all the info on the site and general UPS shouldn't even be coming up for shipping ACCORDING TO THE SITE SHIPPING. It should be iParcel, as Canada is on the list for that method of shipping, but it didn't even come up as an option. So I waste my time for almost two hours on two seperate phone calls to have some guy named Stephen or Steven tell me that he could get the iParcel option to come up twice but all other mock orders he made to Canada were having the same issue and he couldn't figure it out. He also told me that the iParcel shipping for the 10 items he put in the cart was only $19.99 USD (keep in mind too that the iParcel ensures no surprise fees from UPS and customs when it show up at your door, unlike the UPS general shipping). After I asked, he told me a manager would be contacting me back (ps I have proof of the conversations). Next afternoon, still no call back, so I used the on line chat, being smart enough to take screen shots of the conversation. I was told that there was a ticket and they would be contacting back no later than Tuesday. This rep ALSO said he had just experienced the same problem with another client earlier that day, which tells me now that this should be a known problem. So Tuesday comes and goes, and Wednesday I call and had a young lady tell me there was no ticket and no history documented of any of my conversations. She sounded a little surprised when I told her I had the afore mentioned proof. So now I FINALLY get to talk to a manager and they have no idea about the issue either and they would look in to it. So I FINALLY get a response the following TUESDAY and here is what they have to say:
We have been researching what the issue is and we found that is due to some vendor items that have international shipping restrictions and can only be shipped within the United States.

We tried adding UA brand items and we got the option to select iparcel, but when trying with some of the vendor items we did not have it.

It has been very difficult to get a list of all the items that have a restriction, but we are working on it so it reflects on the website.

I wish I had better news; my advice is to purchase items that are UA brands, otherwise, you will not have the option to use iParcel, and you will have to pay the duties and fees.
We do sincerely apologize for your inconvenience. In the meantime, if we may be of any further service, please reply back to this email and we will assist you promptly.

Your satisfaction is extremely important to us.

Best regards,
Paul C.
Uniform Advantage | CS Supervisor
Which is, honestly, bull skittles! The site specifically states that they only items that MAY not ship to Canada are "Stethoscopes, New Balance and $#*!ies merchandise may not be shipped outside of the United States." Nothing else is noted as being a shipping issue. So there's that. Also, I took their advice, abeit rather angry, and removed all items besides the UA brands AS PER THEIR UA BRAND list. Guess what- same problem! No iParcel option comes up. Their generic response:
Thank you for contacting Uniform Advantage. It will be our pleasure to assist you.

Email sent to customer, no response yet from IT. Sent email to Israel to follow up if we had a response.

Did we answer your concerns? If not or if there's anything else we can help you with, just reply back to this email directly.

Thank you again for shopping with Uniform Advantage: we look forward to delighting you with our merchandise quality very shortly!

Uniform Advantage | Customer Service
So thanks for wasting my time, Uniform Advantage. I hope this saves others their time and helps prevent people from being on the hook for the extra shipping duties, as I see there are quite a few angry reviews involving that, which should never have occured according to your site. I personally feel that this company should own their lies and reimburse people that money. Ps-there's screen shots of their shipping info to back this statement, if any one is interested.

So far, good experience. Good selection and amazing prices. Hopefully the quality of the products is good and the shipping reasonable.

Love this site. They offer a wide variety of food items for several different dieting lifestyles(or just for healthier eating). The selection is fantastic and the prices are reasonably fare. They also offer free shipping when you purchase a certain limit(easy to do with all they offer). They also offer rebates when you submit product reviews and there is constantly new items coming through the store. Highly recommend checking the site out, especially if you are trying Keto, paleo, or gluten free diets.

So I purchased some items from this site. Took months to get the items and, when I did they were damaged and leaking. So I contact them(should have just stuck with Pay Pal, but it's not like they are being much help lately and I'm ready to contact BBB on them) they tell me to send pics and a video(couldn't send the video as their email kept saying the file was too large). No response for two weeks. Not until the day before Pay Pal was about to expire and they contacted them, not me. I can't see what "Information" they provided either on Pay Pal, which is weird. Highly recommend AVOIDING this site. From my experience, they package their products for shipping like crap, take forever to deliver your order, and good luck getting ANY amount of customer service or issue resolution for them.

I used to really enjoy shopping on this site. Their shipping times were always kinda ridiculous, but they had great selection, good prices and honored their refund policy. Lately, their service has gone to $#*!! They refused to honor their refund policy when I didn't receive my items by the set date, even AFTER I willingly extended the date and I had to go to PayPal (those items are still in limbo somewhere). Latest issue-ordered a dress and got this teeny tiny package that would NEVER fit what I ordered. I told them I wasn't going to open it because of that fact and I wanted a refund. They refused. I opened the package and literally was two stinky rose incense packages and a note saying that the item was discontinued by the manufacturer, blah blah blah and have a happy life...? WTF! Why did they even send it in the first place?! Why didn't they tell me and offer me a refund or credit to start. BS! Still refusing to give me a refund and now I'm back to Pay Pal. =D. Don't bother with this site unless you want to risk a struggle down the road. Hope that some day they get back to how they were, because now, they are a massive joke!

So this store basically tells me that, because they are SO busy, it will take a while to process the refund. LMAO. I opened a dispute with Pay Pal to finally get my money back and... VOILA! Just like that, they have FROZEN the funds in the "wallet" that they were supposed to refund... Ha. So they can go in the wallet and freeze the funds in less than 24 hours. But it takes well over a month to go in to that wallet and push REFUND. BS!
PS- Oh yeah, they STILL haven't finished processing and shipped the rest of the other order. Only got 4 more days before I open another Pay Pal claim.

This site has always had longer than usual shipping times. Lately, though, it has been a joke. Items that I ordered long before Christmas for Christmas started showing up (in divided deliveries) long after Christmas. After several orders, one recent one never made i to me. I was credited half the value of the purchase "in good faith" and was denied a full refund as I had not purchased shipping insurance. The length of time to prepare the order along with the disclaimer to allow for 25 business days for shipping put the order just past the 60 day limit for Pay Pal, so I was pretty much screwed. Now, with this last order, after much jerking around, I find out that my order was not being shipped because the shipping estimate was low and I had an additional amount to pay. I never got any communication for this issue until I sent a rather $#*!y email. I have now paid the amount and, SURPRISE! They STILL haven't sent the order in the promised time frame, nor have they made any attempt to contact me. Send me my crap so I can close my account and never have to deal with you again, Rosewholesale. I plan on copying and pasting this review on any and every review site I can find. I'll feel better if I can prevent even one other person from having to deal with this crap.
This site has become a right royal joke when it comes to customer service.