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Valerie M.

Contributor Level

Total Points
92

1 Review by Valerie

  • Vova

11/8/19

Customer care is very poor.
They don't refund. They tricked me into buying 3 televisions for 4 each and they sent me a message saying I was not lucky and they don't want to refund my money

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Vova s. – Vova Rep

Dear Valerie,

We appreciate your constructive feedback and apologize for not meeting your expectations.

While Vova is known for providing the highest level of customer service, we understand that there are still things needing for improvement. Rest assured this will be reported to our customer support department for proper investigation.

As for your concern, it seems that you have participated to our $1 Gift event wherein items are priced at $1 to $5. When you place an order, you will get a chance to win the first prize; whereas, a refund in a form of cash coupon will be credited to your Vova account should you fail to win. For more information, we recommend that you visit the guidelines of the in-APP event.

Should you have questions with any of the process, please do not hesitate to contact us at customercare@vova.com for further assistance.

Thank you for choosing Vova and we look forward to serving you soon.

Warm Regards,

VOVA

Valerie Has Earned 2 Votes

Valerie M.'s review of Vova earned 2 Very Helpful votes

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