VMInnovations

This company is a joke. Do not order anything from them. The product was never in-stock, they let you purchase, send you a tracking email from FedEx with a delivery date (but FedEx does not even have it yet). Then it never comes, you call and they say not sure what happened will send it again. It never comes again, then they say "Oh, yeah. Sorry, it's actually out-of-stock. We will just refund your order." Not sorry that you waited over a week for something that was never going to come. "Have a nice day. Better luck next time." I should know better than to order from a no-name, BS business like this one.

Ordered Bosch orbital sander for delivery on Friday March 5th what arrived on March 4th was a intex air mattress. All records claimed they had delivered my sander. I guess my sander and air mattress are one and the same. Then it becomes my headache to try And get it returned. So now they sit on my 275.00 dollars awaiting the return of an air mattress. If ever the seller is VM express I will not order item. Needless to say my sanding project sits on hold because of their incompetence and so does my money.

Received a non working unit from this company. When they accepted my return they refused to reimburse my shipping cost of $133.00 saying that they provide free shipping slips for returns. When in fact I used the return label they sent me and still had to pay shipping. I even provided them with the shipping receipt and tracking number and they still refused. Be weary of ordering from them especially if you end up having to return your item.

They purposely sold me broken equipment. When I called them to get a refund they told me I had to send it back and they would send me a shipping label but they never did. I called again later same thing then after that they told me I was outside the return time frame. Don't buy anything from this place.

We purchased a large item, came in pieces as multiple boxes, some boxes were incorrect. We asked VM for the correct parts, VM repeatedly told us we were wrong, that we had the correct items. When they finally conceded that they had incorrectly shipped certain parts, they told us we had to ship they incorrect items back (reasonable). We've been asking for an update as to when we would recieve the correct parts for over 3 weeks now with not a single answer. 1 month later, we're still waiting on the correct parts and some communication when we will receive them. Still nothing. We have a useless, paid for, semi constructed product sitting in our living room. Mind blown.

So I purchased a 4 pack of subwoofers they arrived. I was excited I can now call the shop and having put in. The next morning I get a phone call from the shop tell me that 1 of the speakers are blown. I then proceed to do the normal contact to try to return them because there's a warranty on them, defective. Going through the normal procedure giving the information they needed what happened email address on so far they keep putting it off and then their contact you within 2 to 3 days after each explanation or guidelines whatever they want to him on my 4th or 5th for time contacting them, now I Shouldn't think that you guys are stalling to get beyond those days needed to return The item that I paid good money for. All I really want is to return them for a full refund your wasting my time... I will not be buy from you again. Can't add a photo of a blown speaker and yall have proof of purchase.

We bought the Red Carpet Manicure Must Haves kit from VM Express on Amazon for our daughter for Christmas. We originally had an issue with the item as received; one of the bottles (Prep) was empty. The lid was loose and it probably emptied during shipping; there was a very strong odor in the carton. We contacted VM Express on December 26th, they answered our email that very day and said a replacement would be shipped. An entire replacement kit arrived on December 27, the day after we notified them of the problem! Great customer service!

I am a disabled senior, my son bought me an Aeroplus portable air conditioner. It worked fine for about 10 minutes. Now, 11 days later, it only puts out hot air. Talked with warranty department about the unit, and am getting a major headache with getting it replaced. DO NOT BUY AIR CONDITIONERS from this company. My son pain over $450 for this piece of garbage! If I could give it a rating lower than 1, I would

I would never ever buy again from Vinnovation a few months using intex above ground pool started to leak, help or return denied.I'm not the guy that just puts it in a corner and waits until next year I careful repackage everything it came with and take good care of it very disappointed.

Your product was defective i sent it back Dec1 2020 and still have not received my refund. Not only is the product defective but your return policy is a joke you say approved and it is now Feb 5 and no refund...

I received the wrong product and what I did get was half of what I ordered. I ordered the bonsai Sun annd splash and I received the piñata which is less money so now I've paid over and above for what I've received. My son will not get the birthday party he wanted.

HORRIBLE seller. ZERO stars. After over two weeks of waiting, and the package being lost in shipping (twice!), I still do not have the product, and the seller REFUSES to credit my purchase. Horrible seller, lacks acceptable customer service, I would never do business with them again.

You guys sent 3 pressurized oxygen cylinders in a box with ZERO packing inside to prevent damage and leaks. Look at the attached photos. You should know better.

Update:

A brand new replacement pump arrived this morning, as promised (2 day delivery). My 2-3 experiences ordering from vminnovations have all been positive, and i won't hesitate to order from them again.

I purchased an inflatable water slide through eBay. After re reading the description I realized it said it was non functional and for parts only. 20 minutes after placing the $500 order I tried to cancel but they refused and said it had already shipped. It arrived used with a big rip. The customer service emails I keep getting about my return request keep saying "your last email was blank" and we still can't find the purchase info. I sent screen shots of all the transactions from eBay and they won't acknowledge that the info is in the photos! Extremely frustrating! I'm out the $500 and stuck with a broken useless toy. DO NOT PURCHASE from them

I bought a 16'x32'x52" pool from this company. I have had two Intex pools and this pool is very similar. The look and design is good. However, the lack of an effective skimmer is an absolute nightmare! The underwater filtration system does not work well at all. If I had paid more attention to this I would have never purchased this pool. DO NOT buy this pool with the current skimmer situation. Also, the pool pump that came with it is undersized so I had to use my old pump.

I would never again purchase from this company. Three days from Christmas they decide to tell me the bike I was purchasing for my son was out of stock. I'm sure those associated with this company had no problem enjoying their Christmas this holiday season. I think they tend to forget that businesses such as these are based on the consumers. At least I received an email expressing their apologies for any inconvenience... what a joke!

I bought a cabinet from them. Charged me twice. Cabinet Damaged beyond use. Still fighting for refund. I bought it through FB using Paypal. They tell me the refund has been processed on their end and that I need to contact Amazon. Uh Hello? Amazon has nothing to do with this. I even called Amazon to verify. Sent an email for the 3rd time stating the issues. The send me the same reply that the refund has been issued will be in my account in1-3 days. I replay telling them Amazon has nothing to do with it. Their reply is " we cannot help you any further contact Amazon. WTF? Are these people brain dead? Stay CLEAR EVERYONE... STAY VERY CLEAR OF THIS COMPANY