VividSeatsReviews 2,374

Carlos was very helpful. He even helped me out with a discount! I had issues on the internet buying my ticket. He answered the phone right away.

When ever VIVID Seats comments or writes on someones review comment is all lies. There are more complaints about customer care reported on the Chicago Better Business then any other ticket sellers. Vivid seats just lost a major court settlement and has to pay back to anyone who's concert was canceled or reschedule.

Perhaps the most frustrating online experience I've ever had:
1. Baseball game tickets not delivered on time -- missed first three innings trying to find tickets.
2. Vivid Seats makes you go thorugh a separate Ticketmaster account, but failed to deliver the tickets to my Ticketmaster account until 8th inning.
3. Made aproximately 10 attempts to work over phone or by chat -- extensive wait times -- to find tickets while game was going on -- all completely frustrating, incompetent and futile.
4. Now I am attempting to make good on Vivid's prominently featured 100% money-back guarantee for tickets not delivered on time, of course, using the oldest "bad faith" trick in the consumer playbook, Vivid Seats' website provides no information on claims, contacts, or FAQs about how to make such a refund claim, and it doesn't fit into any FAQs or other pre-programmed interfaces. So good luck finding how to make good on that money-back guarantee!
5. While working through Mariners ticket office to find replacements, four guys were at the mariners ticket counter next to me with the exact same non-delivery issue -- with Vivid Seats!
USE ANOTHER VENDOR--VIVID DOES NOT MAKE GOOD ON ITS AGREEMENT WITH YOU.

It was great to buy the tickets with Irene. She was patient, kind and fast! Great experience, she listened to all my questions and doubts and waiter for me to make a decision.

Arden was the young lady that helped me and she did a fabulous job. She actually saved me a couple of dollars compared to what it was gonna cost online.
Great job and I am really satisfied

Multiple concerts canceled pre-covid without a refund - I had $419 stuck in their account for 1.5 years - went to use the money but another concert was cancelled this coming month (07/2021) so my money was stuck again. Refused to give me a refund despite vivid seats cancelling on ME. My family decided they wanted to go to a concert at Jiffy Lube and the price of the tickets ended up being $100 more than through Jiffy Lube but I need to recoup some money so I bit the bullet and used my money at an inflated rate. I will never use them again after this concert is over. I reported them to the BBB too.

Vividseats is the worst! I was looking for tickets for a local baseball game that were suppose to go on sale that day. When I went on the team's website I saw there were no seats available so I assumed they were all sold out. My 86 year old mother really wanted to go to this game, so I was desperate and ended up going through Vividseats and purchasing 3 tickets for a total of $196.05 for seats that are only $18 each on the team's website. The tickets actually went on sale the following day and when I went on the team's website I see the seats I supposedly purchased are still available, so the seller doesn't even have possession of these tickets yet. I tried contacting Vividseats by e-mail, live chat and by phone (where I was on hold for 36 minutes) and kept getting disconnected after I started my conversations. I even had PayPay try to resolve this issue for me with no luck. Please be careful when using this site--I was just scammed out of $142.05 and I don't want to see anyone else have to go through this. Lesson learned and will NEVER do business with Vividseats again.

Changed their refund policy after purchase while in a pandemic. Won't refund Canadians their hard earned money. Guess they haven't noticed the borders have been closed for over a year

Thanks to Chris he made my experience easy and quick and got me exactly what I wanted!
Thanks

This is a scam website where they charge you three times face value. Forget trying to get a refund. Their customer service team is really nasty. Stick with Ticketmaster.

Ordered tickets for concert for my son - concert postponed twice due to COVID. Son passed away - they will not refund my money. After everything I have been through, they are horrible for keeping my money and giving me the run around. DO NOT DEAL WITH THEM.

Needed questions answered about amenities offered. Took a little hold time but Jennifer P. Was awesome

I was seeking ADA accessible tickets for my dad and step mom. I called and the rep, Enrique, helped me out and found me great seats for Garth Brooks at a great price. I'm so happy with my experience.

Had to call and speak with a live person, what a pleasant surprise. Lorre helped trackdown why an order I placed for 1/22/2021 Dead & Friends concert at Fiddler's Green Amphitheater, Greenwood Village, CO had not sent a confirming email for my order. She checked all the information I gave her and found that no order had been processed for this show and let me know she would gladly process an order for the show. She was absolutely spot on. When an event of interest comes up in the future I will check VividSeats first to buy tickets for that event. Thanks again, Lorre, for the prompt and courteous attention you gave my inquiry.

100% highly recommend this company to anybody that is looking for great prices on tickets to any type of Event! Super easy and The customer service is amazing and very friendly.

I have been trying to get my money back on concert for almost 1 & 1/2 years. After many postponment, i was told once concert canceled i could get a full refund. Well now its canceled and they won't refund me. They will issue a store credit. Even though their policy says full refund and I have emails stating once the concert is canceled a full refund will be issued. They are refusing now. You cant talk to anybody cause its thru email and you get nowhere. I will never use vivid seats again. This is a full blown scam they are running. I have never experience this kind of problem in all my years attending concerts. I should have went thru Ticketmaster. They refund asap.

After searching several sites, Vivid offered the best price with similar fees as other agencies. Ma J. Who assisted over the phone answered all my pertinent question prior to final purchase in a very friendly and professional manner.

Nice sales lady helped me I can't remember her name but she was fast and reliable. I was scared because my original order got canceled but she assured and got it right