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VividSeats Questions & Answers

2,365 reviews
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Here’s what consumers have asked with answers from VividSeats staff and previous consumers.

15 questions answered
13% answered in 1 day
Question:

Can i trust this website?

Answer:

They are a site just to help scalpers. Don't trust their tickets!

By G F.
See more answers (8)
Question:

Why all the bad reviews are they true

Answer:

Absolutely they are. Google a bit and you'll see - these people are the worst.

By Rachel S.
See more answers (5)
Question:

Hello, i'm looking to purchase football tickets for manchester city vs arsenal

Answer:

Hi there! Please reach out to our sales department so that we can address your inquiries further if needed. We'll be able to more specifically speak about your potential purchase and answer any questions you may have. Thank you! 866-848-8499

By Vivid S., Fan Support
See more answers (2)
Question:

I'm worried that i'm not going to receive my tickets it time for the concert.

Answer:

That is a good concern because I never did and they won't give me my money back either

By Rebecca S.
Question:

Will the tickets i purchased be sent to my address?

Answer:

My experience is... you will be lucky to get tickets or barcodes at all! And when you don't they won't refund your money either they say all sales are final regardless if they furnish you tickets or not

By Rebecca S.
Question:

Are the ticket legit?

Answer:

Sorry... I can't answer this question because they never sent me my tickets, so I would not know if they were legitimate or not... I know they won't refund my money, $300.00... They say all sales are final even though they don't provide the tickets... they say it's up to the seller to send or transfer the tickets to you and if they don't they say they'll try to help you get your tickets but they don't guarantee it...

By Rebecca S.
Question:

Never bought a ticket from you guys, what is the refund policy? am i getting rip off?

Answer:

Horrible service. Rip off. Do not use them. There is no refund policy. They wont help you find the tickets until its too late.

By Kevin R.
Question:

The tickets i just bought have no conformation number on them, and their original price value is way to high. are these reliable?

Answer:

Horrible service. Rip off. Do not use them. There is no refund policy. They wont help you find the tickets until its too late.

By Kevin R.
Question:

Answer:

Hi there! We encourage you to reach out to our customer service department via phone (866-848-8499), email, or our LiveChat application so that we may help answer any questions you may have.

By Vivid S., Fan Support
Question:

Why is the ticket i booked issued in the name of someone else?

Answer:

Hi there! Please reach out to our customer service department or email support@vividseats.com so that we can address your inquiries further if needed. We'll be able to more specifically speak about your order and any questions you may have. Please make sure to have your order number handy for faster service. Thank you!

By Vivid S., Fan Support

Can’t see your question? Ask to get answers from the VividSeats staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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