Worst Co Ever! Bought 9/1 & 9/3 Tickets for Glendale, AZ Metallica for ill ex-husband (& high school sweetheart & son's father) from Breckenridge Co. Offered insur if WE failed to show up but not if band cancelled! 9/1 my son received email (I pd $ on limited income but sent to sons email) & 1st had to download 3 apps to get tickets. Ultimately Seat Geek was Provider. Having not $ tickets since '88, this came as a surprise. This was dad's "Farewell Concert". Most important note, 9/3. Learned of cancel from friend in FL not Vivid! After lots of 9/3 confusion, called Vivid & Senior Agents advised could resell "Highly Desirable Tickets but NO refunds!" in a very cherry voice! I tried to accept this w/ a positive survey response but it was 5 days of BS from there. No platform, including Vivid Seats will a cept these tickets. In fact I was advised my tickets were ineligible because of the "Seller". I pushed into Seat Geek who disabled their number. I was specifically told by Vivid Seats my last options were to Post For Resale in Social Media or Surrender Account meaning I'd have to give my son's personal account information for a stranger to login to (this contains a customers Seat Geeks purchase history, addresses, payment info, etc) or phone I suppose as we couldn't find a way to convert the tickets to PDF. So even if I sold the tickets on Social Media, how would I actually supply the merchandise! I continually was sent to Google by Stan Chai's (CEO) reps! I literally was told (names were taken) "help was beyond their scope" & when I asked to talk to someone who could help, like a mgr, iwas told they don't take calls. Was advised by Cardinals Stadium to send email Mon 9/4. Received mass response today 9/8 Seat geek refunding if purchase starts w/ NQ? Why can't Vivid? This is a 5+ billion annual co! As of 9/7 Senior Agents Had backed away from Affiliation with Seat Geek.intersting told all ek affiliated, then denied Thurs & Fri but it's written in blj/what in response to a Metallica complaint (screenshot taken) specifically stating Affiliated! Even in Terms & Conditions if event is cancelled VIVID'S refund is "at their discretion" including crediton site. STAY away from this SLIMY, wordy, mental mental gymnastics bunch! Every person you talk to will SICKENINGLY say Dorry, I understand, but essentially F-U & your on your own! Bottom line my beloved high school Sweetheart went back to Colorado without seeing a full Metallica show & the best night, I didn't get what I do for,, and how did I know Vivid wasn't the Seller if the tickets? In fact, here's some good info Vibes fs Senior Agent shared with me that might help other clueless people like me; there's 3 Sellers/Suppliers of Tickets: Ticket Master, Seat Geek and AUX (or she may have said AUF? If was hard to tell so definitely do some digging and reading on that one) everyone else is a Secondary Seller. If you event goes without a hitch, great. But any problems... Go direct to one of the 3 not the secondary and NEVER VIVID SEATS! If you can, get paper tickets (with tracked delivery. Although this apparently wasn't even an option an available to buyers for the Metallica concert as reported to me by a Specific Agent at Vivid) it has just been the worst experience of my old lady life, so disappointing and there's a principle to not just me!

AVOID THEM! RUN FAST! STAY AWAY! OVERSELL TICKETS! CUSTOMER SERVICE REP WAS NOT HELPFUL!

Richard did a great job...

The mobile version - app (mobile or desktop) or website are terrible - slow - unresponsive - makes you redo several times - so frustrating. The business is no able to carry the load and I hope the University of Tennessee finds another vendor! There should be an audit by the University as it give them a bad name and really makes season ticket holders believe the University either does not know or worse, does not care. Vividseats is OVERWHELMED by customers being forced to use it - it cannot keep up.
Once logged in and trying to sell tickets - Search Tennessee and the University of Tennessee does not come up. Search for University of Tennessee and there are NO search results. The only way to find the Univ. Is to search for Neyland.
Once in the sales listing selection page - It is 11. 26. 21 and Vividseats is listing games in 2022 for selection - the University has not even printed those tickets. There is not a scanner for barcodes. You must input them manually. The green check does not verify and it seems to have no purpose. Once Verified in the system - if it verifies and does not tell you that there is an issue with your barcodes, the default input for sale price does not automatically input $. 00 after the whole dollar that you may enter. If you put 64 in the dollar location it will require you to input 64.00. So Stupid! As I reenter it now I get 504 Gateway timeout... it would not have timed out if Vividseats had a default for inputting whole dollar amounts.
If you get past barcodes, you have to input the paypal address for you account. I can see this being a security check and I am ok with it, but I have to input a new credit card even though the button is selected to use a saved card. I cannot leave that card section blank even if it is not selected. It does allow me to use my saved address.
So now you should have been able to jump through the hoops to get your tickets listed... but no - it tells you that it may be up to 24 hours before they are actually listed. That is not the worst part - you think they will automatically list. No. I have been selling with Vividseats for three years (as the University of Tennessee holds season ticket holders hostage). This year EVERY TIME I have submitted tickets to sell they have gone to a validation section of Vividseats non-customer service and sat. I have had to call or email to get them released to sell. ARGGGGHHHH. If you have read all of this thank you for letting me rant. Hopefully someone at the University of Tennessee will take charge and have things either at the University or at Vividseats changed before next season... oh but wait there is more. I have been typing this while attempting to list tickets. I got to the last page and got the following, "Oops!

An error has occurred and we're working to fix the problem.

If you arrived at this page while submitting an order, please contact customer service at *******851 "

I purchased 2 tickets to the Jazz Festival set for October 9,2021. Due to the hurricanes, the event was postponed until April 2022. According to their website, and their "100% Buyer Guarantee," -
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
You will receive full-service customer care.
At Vivid Seats we believe you should get more than just the tickets you purchase. You deserve hassle-free assistance from start to finish. We are proud to be a full-service provider—with our very own industry-leading customer service team, reachable by phone or online during extended business hours.
We're here to help you with your order and provide the best service and protection in the industry. We want you eagerly anticipating your event, not worrying about your tickets."

We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Compensation may be in the form of a refund or store credit in the amount of the purchase price (including delivery fees, less possible restocking fees), at our sole discretion. If an event has been postponed or rescheduled, rest assured that your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs, the seller will notify us, and we will deliver new tickets to you and remind you to discard your old tickets.

"If we discover that your event has been officially cancelled or rescheduled, we will notify you as soon as possible via email. If you know your event has been cancelled or rescheduled and have not received a notification from us, please be patient—we will contact you shortly."

Tickets were purchased 7/27/2021 in the form of 2 separate orders. On Sunday, August 8,2021, it was announced the event would be moved to April 2022. I have yet to receive either notification from them. There is an online submission email request, where you can get in touch with one of their representatives. I have submitted 5 emails over the span of August 15 to September 21, with no response. There is also a chat portion on their site. Upon using this method, 5th ask for the phone number that is associated with my account. When I have entered my number, an immediate response comes back saying "no account found." The chat assist then ends. When calling the customer service line, with the same number the chat assist was not able to find, the automated system says, "I have found multiple orders with your phone number. If you are calling about order number……, please press 1." When I hit the appropriate response, the system then states, "we are experiencing higher than usual call volume. We are assisting customers that have an event scheduled for the near future, please visit us online to chat with a representative." The only option I was able to use to speak to an individual, was by pressing the option for purchasing a new ticket. When the representative came on the line, I frustratedly informed her of what was happening, and asked if she could assist me with the matter. She placed me on hold, then came back a few minutes later, stating she had notated my account and was going to transfer me to the customer service department. She informed me there would be a 5-10 minute hold time and asked if I was ok with that. I asked her if a representative was going to come on the line, or if she was just going to be putting me back through the automated system. She guaranteed me I would not be out through the loop, and I sated I didn't mind holding for a live person at all. She put me through the loop. Since the emails were sent using the website, I do not have record of them coming out of my inbox. I do have every new email about all new events happening. I received a survey email about my experience with the sales assistant, and gave it a very negative review. I was also reviewing other reviews people have submitted, explaining very similar situations as mine. Their "100 % Buyer Guarantee" states a hassle free experience., and the willing and readiness of their company to assist with any issues that may come up. This has not been the case.

The original even is supposed to happen roughly 2 weeks from today in a different state that I live in. If I hadn't proactively looked up information regarding the event, I would still not know this was not happening. Travel arrangements and accommodations needed to be changed. I am not going to be in the country at the time of the rescheduling. My original tickets have not been delivered. One order states it is coming by UPS. I am moving the day the ticket is suppose to be arriving to another city. This is all something I could have arranged with customer service had I been given an opportunity to communicate with someone. I have filed a complaint with the Better Business Bureau regarding the difficulty and the integrity of the company and the loops you have to figure out to get through to get some assistance.

I purchased a ticket for the August 20th 2021 Pat benatar Burbank California concert. I went to the venue and nobody was there. Vivid seats did not send me an email notification that the concert had been rescheduled to September 3rd. I recently checked my email and my vivid seats app and found out that the ticket which had been issued had now disappeared from my app because the app and computer believed it to have been a event. I used the vivid seats chat and the person there was completely unable to help me. Even after giving her my phone number my email and my billing zip code she did not understand that I did not have a ticket for this rescheduled concert. She also thought that she could not issue me a refund because the event had already happened. Under the terms and conditions of this website if a concert is rescheduled the cost is fully refundable because not everybody can go to a rescheduled concert. I told her that. I also told her I still wanted to go and I needed the ticket. She accused me of being a robot because I repeatedly asked for her to send me the ticket. She did not send me the ticket. She did not know how to send me the ticket. She advised me that if I decided not to go there would not be any refund. I explained to her I wanted to go. This company is very incompetent and indifferent in regard to complaints from customers even though they charge very very high service fees. Charging the high service fees they still do not provide even a minimum degree of assistance when things go badly. The major of a company is not when they deliver as promised but rather what happens when something goes wrong. I now have to call them and be on hold for a very long time to try to explain to them that I need the ticket for an event that has been rescheduled. And now I have lost more than $250. I believe these people to be very bad and this company will probably not give me the ticket and I will have to do a chargeback on my American Express Platinum card. Again this concert was rescheduled and they did not send me an email notification of its rescheduling. Even though I have their app they know my name telephone number email and that I have their app I recommend you not use this company because of the very very high service fees and their failure to deliver even the basic service for which you pay. They're gross indifference indicates that they have a very high degree of dislike for their customers.

It's kind of hard to download tickets I've tried to do it for hours but I'm unsuccessful I hope these
Tickets download ASAP because I'm getting frustrated hjajajajajajajajajajajajajajajajajajajajaj hahahahahahahahahahahahahahahajajajajajajajajajajajajajajajajajajajajajananananananananananananananamamamamsmamsmamama

RICK DID A GREAT JOB OF HELPING ME GET THE BEST SEATS AND BEST PRICE. VERY HELPFUL AND PROFESSIONAL

This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service "team."

Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom's house and arrive on Friday, September 28th. Vivid Seats specifically says on their website and via text "All tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped."

I checked the UPS tracking number on Friday around 11:00am and no update was given. It wasn't until I checked around 1:00pm that it said "delivery attempted at 9:24am." No email, no phone call, no text, nothing. UPS ALWAYS leaves a note saying they attempted delivery. Nothing. So, I call UPS Customer Service to track down the package. I'm told they have no idea where the package is! I arrive in town and go to the UPS Customer Center to speak with someone directly. They take my phone number and let me know they will call if they find it during unloading trucks.

I called Vivid Seats Customer to explain the situation. After explaining myself 10 times to 10 different people, I am offered zero help. The event was today, Saturday, September 29th. I was beyond frustrated at the lack of customer service. Each "agent" acted like a robot and kept saying "I'm looking into this for you." I told them that UPS lost my package which is exactly what happened.

I receive a call this morning from a UPS representative saying my package was accidentally shipped an HOUR AND A HALF AWAY and was on a 50 foot trailer sitting, waiting to be unloaded on Monday. I call Vivid Seats, again. I ask for the tickets to be reissued and sent via email. They tell me this isn't possible and that I will not be receiving a refund. I was hung up on once by a man. I get through to a "senior customer service representative" who ended up arguing with me over the whole situation.

Do not use Vivid Seats. The "agents" are real people but trained to be robots. They were no help in resolving my issue. You better believe I will be pursuing legal action to get my money back. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review.

I went ahead and purchased more tickets so that I could take my family to this event today. I used a different provider for the tickets. I always give people the benefit of the doubt. After frantically attempting to figure out this dilemma, I feel the need to share my experience and warn others away from this "company." There are NUMEROUS similar reviews on all websites regarding Vivid Seats. They sent me an email each time I called asking to complete a customer satisfaction survey. At the end it states, "you are acknowledging that we may edit your review or choose not to post to our website." There you have it. No business would ever let the customers know that they will edit the reviews they receive. I hope you have read this review and hear my please to not use this "business."

Well for starters I typically do not leave reviews as I understand everyone has their own opinions and others may not agree. However after my experience with this company I feel the need to warn others before they put themselves through the trouble I went through.
For starters I do plenty of shopping around before I buy any tickets for the event we attend once a year, this year Vivid seats happened to have the Broncos tickets for about 60$ cheaper than any other ticket provider (even with their processing fees), so on August 24,2018 I purchased 2 tickets to the Denver Broncos vs Seattle Seahawks in Denver for Sunday September 9,2018 game, paid in full that day, money came out immediately. I was sent an email almost right after with the confirmation and it stated that the tickets would be electronically delivered by September 7,2018 (Friday before the game). Great, no stress they will be here before we travel to the event city, also on the email it stated the tickets will be shipped by the seller Thursday September 6,2018. So when Friday morning (9/7) rolls around I still have no email stating my tickets were shipped (transferred), so at 9:13 am on 9/7/2018 I called their customer service line (incorrect number provided on their site, I came to BBB to get the correct phone number) spoke to CSR George, who was very polite, he explained the NFL was monitoring the electronic tickets so duplicates cannot be created and as soon as my tickets were verified as authentic they could be transferred and he assured me that this would happen by the end of business the same day (9/7/2018), I accepted his explanation and waited. Still nothing by evening so at 3:53 PM (MST) so this would be end of Business in Illinois where this company is located, I called again, waited for about 10 minutes on hold and got a CSR whom I could not understand at all, foreign accent and couldn't catch her name or really understand what she said, after asking excuse me and what a few times, she said that they are open until 12 pacific time and to call back in the morning if my tickets had not been transferred. Okay so now we're 2 days from the date my tickets were scheduled to be sent and one day in for unclear reasons why I still do not have my already paid for tickets, please keep in mind that we were traveling to this event city on Saturday 9/8/2018, at 7:47 AM I called customer service again, got CSR Morgan, again very polite, she said she was contacting the seller of said tickets as she put me on hold, she came back with no answers and said I will offer you a store credit for 50$ for the inconvenience you are going through (thanks, but I will not be using this company again), hung up with no explanation or expected time when to expect my tickets. Beginning to panic I log on to my laptop and begin start a live chat with Vivid Seats (8:02 am after waiting for a few minutes to be attended to it said I was connect to James via live chat, he asked how I was doing and as I was typing he ended the chat), 8:11 I logged into live chat again, connected to Ashley this time, while at first she was polite, she stated a team was handling my case, I explained that I would be traveling to the event city and away from a desktop computer (as they claim you have to accept the tickets from a desktop computer)she was rude and said "well go to the library, a fed ex store or a staples to use the computer," excuse me, I am traveling to a city I am unfamiliar with and purchased tickets through this company which assured me I would have them by the Friday before I left for Denver. I left the live chat before I would turn rude myself. We left for Denver and hoped it was for not. At 2:15 after checking into our hotel (307$ for the weekend of this event) I called customer service again as I had yet to receive my tickets still. Adam is the CSR I got this time, again very polite. Stated there was a delay for NFL tickets due to the increase of fraudulent tickets they will not release tickets until 6 hours prior to the games kick off (sounded actually possible at this point), he said call back at 5 hours prior if I still had not received my tickets. I thanked him as his explanation sounded realistic as this is the first year that the NFL is using Mobile tickets at this venue they are just being safe. (Please keep in mind this is the afternoon before the game about 24 hours at this point).
Sunday morning 9/9/2018 (day of the game, 5 hours before kickoff) 8:48 am I called customer service yet again, because as you guessed it still not tickets. I got CSR Peter, again polite, he looked at my account and said it appears they called the seller of the tickets 4 minutes ago to demand they be transferred immediately, well that puts their call to the seller at 8:44 am according to them. He said call back in one hour if I still haven't received them as the seller was transferring them now (his words) and that there were several calls reported about this seller for that section. Okay so I waited another hour, I called customer service again and got CSR Jeff whom I couldn't understand due to his accent, he transferred me to a different department as he said there was an issue and this different department is the only one that could handle it, I sat on hold for over 30 minutes(30 mins. And 56 sec) before I had to hang up to use a different phone, I called back and sat on hold for 19 minutes before it was answered by the first person, Archer (I believe again could hardly understand due to thick accent) he said there is a ticket alert on my account and they cannot get a hold of the seller (whoa wait a minute a few CSR from before said they did get a hold of the seller and they were transferring them) and that he would have to send me to a different department to deal with the situation as it was the only department that could handle this situation as the NFL and the venue was holding all mobile tickets to prevent duplicates (heard that before but we are now less than 3 hours before the game and we have to leave for the stadium, now will be leaving my laptop and can't accept tickets if they come in) I am in full panic mode now, this representative said just stay on the line and do not hang up and I can accept them from the email on my phone and I should be okay to leave for the game (wait what, a few CSR earlier said I had to use a desktop computer and had to go to library etc... to accept my tickets and now I can do it all from my phone) so now I am furious as I keep getting several different stories and no answer where my tickets are and I have to leave to go to a game I have no tickets for, I now sit on hold, I am on hold for 42 minutes at this point and I get a hold of the Venue itself (used hotel phone)to see if there is a delay in sending/receiving mobile tickets) they stated no all systems are up and running correctly. Within 2 minutes of my call to the team venue I got an email from Vivid that my tickets were transferred and to accept them and down load the app for the venue to display the tickets. (Good thing i didn't leave the hotel just yet as you have to have internet to download the app needed to display the tickets), So we great finally got the tickets at just about 2 and a half hours before the game. We could not enjoy the tailgating or outside events for this game as by the time we got to the stadium and parked and got to our gate it was time to enter and find seats. While I did get my tickets (very last minute) I should not have had to go to the stress of this because of Vivid seats, most of the customer service reps were very polite and offered reasonable explanations, however they were all different and none the truth according to the venue they were blaming. This could have been on the seller as well but when a company represents the seller and then blames everything else this is poor business practice. I should have been given different seats the minute the seller did not transfer the tickets by the date provided (9/7/2018) so that myself as a customer did not have to waste my time calling customer service over and over and over to get nothing but different stories. Please future customers or potential customers of Vivid seats, go somewhere else. There was only about a 60$ difference in the price on more reputable sites (Stub Hub, Ticket master and Ticket City I have used and NEVER had any issue with). This company needs better understanding of people traveling and assurance policies, this trip was a nightmare and only because of this company, and I was offered a 50$ store credit, because that is supposed to undo the stress that they caused with lies and deception. Please use other companies.