Daniel D.

Perhaps the most frustrating online experience I've ever had:
1. Baseball game tickets not delivered on time -- missed first three innings trying to find tickets.
2. Vivid Seats makes you go thorugh a separate Ticketmaster account, but failed to deliver the tickets to my Ticketmaster account until 8th inning.
3. Made aproximately 10 attempts to work over phone or by chat -- extensive wait times -- to find tickets while game was going on -- all completely frustrating, incompetent and futile.
4. Now I am attempting to make good on Vivid's prominently featured 100% money-back guarantee for tickets not delivered on time, of course, using the oldest "bad faith" trick in the consumer playbook, Vivid Seats' website provides no information on claims, contacts, or FAQs about how to make such a refund claim, and it doesn't fit into any FAQs or other pre-programmed interfaces. So good luck finding how to make good on that money-back guarantee!
5. While working through Mariners ticket office to find replacements, four guys were at the mariners ticket counter next to me with the exact same non-delivery issue -- with Vivid Seats!
USE ANOTHER VENDOR--VIVID DOES NOT MAKE GOOD ON ITS AGREEMENT WITH YOU.