VividSeatsReviews 2,374

Purchased $300 worth of MLB tickets. They were recalled and invalid. Chat says they will get back to me, phone calls get disconnect and emails go unanswered. Just out the money.

Great customer service very patient and understanding. I will buy agin and hope to get Patricia to help me with my order once again.

Never buy tickets any other way. They make going to sporting events a fun and stress free event. I recommend everyone use this site.

I purchased tickets for a 4 day basketball tournament. The day before the tournament I received an email saying my tickets were on my account so I checked the app and they were there for all 4 days. I was able to access those tickets for days 1 & 2 but then on day 3 the tickets had suddenly all disappeared and my account said my event was over. I called customer service and they were no help at all. There was no option to print paper tickets. It was all digital so it just disappeared from my account with no explanation or recourse. Then when I asked for a refund they sent an email saying - "We sent you the tickets together so you can download them. On our end, the tickets were sent successfully." I had to purchase further tickets at the venue and they reported many Vivid Seat customers were having the same problem and that Vivid Seats is unreliable.

Terrible company to deal with. Bought tickets one year ago, concert postponed and not to be rescheduled anytime soon. Called for refund, no human to talk to. Filed with attorney general, bbb and my credit card company. Still waiting... do not do business with them.

I purchased tickets (2) and after it asked about parking the parking section asked how many tickets me thinking it's asking how many tickets did I just purchase. Which was 2! As I checked out it charged me for two parking tickets. That section is not clear at all it should ask how many parking tickets quantity well I chatted with a agent Adam and he didn't show any empathy he was rude and told me he can't do anything! I'll stick to Ticketmaster cove seats suck! Now I wasted $100 extra dollars!

Do not use this company! What a joke! I am an adult and I fully understand policies per the company. I also believe this Covid pandemic isn't a situation anyone wants to be in nor anything we can control. It is a very rare occurrence. I purchased tickets for a concert that was in March and it was cancelled and reschuduled for July to be cancelled and now rescheduled for Nov of NEXT year. We live across the state and this just doesn't work for us. The band noted a sincere apology and stated if the dates do not work to contact purchaser for a refund. Vivid Seats refuses. Don't waste your money here!

Don't EVER use this company to get tickets! They will screw the hell out of you! Due to Covid the event I was to attend was cancelled. I have asked for my credit card to be refunded and I got screwed. They give you 7 days (I'm within 7 days of the event) and they are forcing me into their "Rewards" program. I called Vivid Seats and the robot asked if you would like to "live chat" I thought that might be easier so tried that. Don't waste your time it's just a robot too! I called and it took me at the very least 7 times to reach a representative press this number then that number but no option to discuss a refund so I pushed 0 until I got through to a human. After the discussion and her regretfully having to tell me I wasn't getting a cash refund and being forced into their "Rewards" program I asked to speak to her supervisor. She talked over me, told me her Supervisor is not taking calls (shocker) then she proceeded to hang up on me. I also bought tickets through Ticketmaster which event was also canceled and had no issues being fully refunded! Due to Covid and other life events I am need of this refund.
SCAM SCAM SCAM!

After reading a lot of recent reviews through different sites, my hopes were not high for a satisfactory outcome for a refund.
I knew the Dodgers game would not be on so I emailed approx 2 weeks ago to try to start the refund process, as there is no way to travel out of Aus for the foreseeable future.
They responded back with a generic email.
Two weeks prior to the game I received the email 'refund or credit', and chose Refund straight away. Another day later, an email arrived asking if I still want a requested a refund, to which I sent an immediate response back. Next day a confirmation that the refund process had begun, but could take a while. Four days later (today), the refunded amount appeared.
Maybe I was lucky, but I did respond back virtually immediately, and in a courteous fashion. Good luck to you all.

Event was cancelled due to Covid. They sent an email (they spam you with email, so this one must have gotten lost in the pile of the thousands they send you) saying that the event was cancelled, and you had 7 days to claim your refund or they will give you rewards. Once I saw the email, was way past the 7 day mark, and they refused a refund.

It is not safe to attend a concert, and on top of that. THERE ARE NONE.

They care about the money, not about customer service.

I won't be able to attend a rescheduled event (due to covid) because l live in Canada and won't be able to travel to the States during the rescheduled time. Vividseatswas hard to get a hold of, and when I did get a hold of them, refused to give me a refund, ignored me, and told me to sell my tickets... during a pandemic. They responded to my tweet saying they could help... only to send an automated reply in private messaging that I didn't qualify for a refund. They have continuously changed policies during the pandemic and now are only giving credits to those with canceled events. Absolutely money hungry company with horrible customer service.

My event was cancelled due to Covid. I requested a full refund, all they have given me is the run around. You can't get anyone on the phone in Customer Service. Their automated system will have you running in circles. At the end of the day they will only provide me a credit for almost $700 which will expire in December. There will be no large concerts, games or gathering prior to that date. They are just keeping people's money. I have no idea how they are getting away with it.

My event was cancelled due to Covid-19, so I sent an e-mail the day after it was cancelled trying to get my refund. This email was ignored, and then a month down the road, they sent an email saying I had 7 days to contact them for the refund. This message was sent to my junk folder and wasn't seen in time, so now they keep my money and give me less than a year to spend my "reward loyalty credit." I called customer service, and their response was "we sent an e-mail and you did not respond." Then when I pressed further, they said "I have handled this issue." They were very rude and have essentially stolen my $400.