Do not use this company! What a joke! I am an adult and I fully understand policies per the company. I also believe this Covid pandemic isn't a situation anyone wants to be in nor anything we can control. It is a very rare occurrence. I purchased tickets for a concert that was in March and it was cancelled and reschuduled for July to be cancelled and now rescheduled for Nov of NEXT year. We live across the state and this just doesn't work for us. The band noted a sincere apology and stated if the dates do not work to contact purchaser for a refund. Vivid Seats refuses. Don't waste your money here!