My event was cancelled due to Covid. I requested a full refund, all they have given me is the run around. You can't get anyone on the phone in Customer Service. Their automated system will have you running in circles. At the end of the day they will only provide me a credit for almost $700 which will expire in December. There will be no large concerts, games or gathering prior to that date. They are just keeping people's money. I have no idea how they are getting away with it.