Vinted

Well, I'm an online selling veteran, I've been selling since 2013. I tried vinted since many of the girls on poshmark switched over. I made a good amount of sales in the beginning of 2014, but then after August things slowly went downhill. They changed shipping options which costed the buyer more $$ and they are very nitpicky when it comes to using stock images off the internet, which was a big hassle for me because most of the things I sold were NWT items that didn't fit me. Basically, they abide by ALL rules and take them very seriously. No bra selling, or swimsuit selling on there. Not even bralettes. I had bras and other intimates that were NWTs and still deleted from their website because they "didn't fit vinted guidelines" I mean, there isn't anything wrong with that, but it costs them (and myself) money because they could have made a sale but instead deleted the listing. So long story short, I switched back over to poshmark and have been making more sales than ever (: poshmark rules.

Extremely unhelpful customer service

I sent a CD with special collector's edition bits (lyric booklet, collectable cards etc) and during delivery, the CD case got cracked but the customer confirmed the CS was not broken. However, Vinted decided to refund the client (fair) and leave me WITH ABSOLUTELY NOTHING. They allowed the client to keep the parcel AND refused to refund me anything! On top of that, the client had the audacity to refuse the return saying she ''technically paid for it'', even though she was issued a refund which I was notified of as well.

For a cracked CD case, I lost out on the collectable items as well as the payment, and when I tried to contest the decision, Vinted (Habib) turned me down multiple times saying the parcel wasn't packed well, but they never showed proof of that! I know how I packed the CD, this was not my first CD order, it was in layers of wrapping and a sturdy cardboard envelope, god knows what packaging their client took the photos in to make a case.

Absolutely disappointed in the company and its customer service.

I agree with most people here services team a group of robots does any life person work there? They make it soo difficult to sell something my items have been put down from them many times they always question authenticity, I have try to sell maybe Michael kors ag and the doubt if it's authenti? Wanned me to upload more pictures which I did and still asking for more the responses are short robotic and not detailed to the topic like you can send it to any case... the bag I sent authentic purchase at dillards with tags on halo it's only Michael kors it's not luxury bag no lt gucci Louis Vuitton or Chanel they don't have authenticity code or card inside. They should educate the robots that work there how to spot fake bag and not making such a big deal of ordinary brand! I think the only no problem items to sell there I ya just garage junk than they will leave you alone... no wonder everybody buy and sell way better on mercari and poshmark if I mention vintage nobody no this I opposite to posh or mercari. Very very bad horrible page / app - 5 stars

Rated 0 out of 5 stars
Vinted. Help close them down
11 out off 11 buys were scams. Vinted customer services are as much a joke as trying to get a refund.
Vinted do not vet sellers. One was alowed to have 3 accounts but vinted happily take money without any basic checks on sellers.

I'm looking for peole with similar stories to take a global scale joint court case out to get them closed down.
Vinted is like ebay/amazon without any safeguards and without any checks on sellers.

No phone number or email address for vinted. Just a bot with pre programed excuses.

I have no money to pay my rent this month as vinted have stolen £1200 from me and besides excuses offered no refund.

All items I paid there insurance % of the item. It is worthless.

Be aware be very aware of vinted.
Watch this space for forth coming court action against them.
I will not settle untill there shut down
Message me if interested in joining the alreast fast growing forthcoming law suit against them. UK BUt also Europe etc. Let's put a stop to this con of a company sep 2022

I bought a Burberry bag on Vinted.co.uk immediately after opening the package I noticed the item seems counterfeit, not only did it feel totally wrong (coated canvas does not feel like rubber) there was also no serial number, it smelled of plastic, the lettering of the inside label was wrong. I am very familiar with Burberry and own quite a lot of their bags, even vintage ones, I trusted the site as they charged me a buyer protection fee in case an item was not as described or fake. I immediately notified them, provided pictures of why the item is fake, the missing serial number, the lettering not done correctly, 2 days later they decided it is authentic, nobody really examined the actual item. The seller (who possibly found it in a charity shop) has the money, I am out of my money with no way to reach them as they only give automatic answers. I got in touch with Burberry regarding authenticity checks and was told that with a missing serial number an item has to be physically checked to be declared authentic - this is from BURBERRY they know their own items, yet some website thinks by looking at pictures they can declare something as authentic! Even if the pictures show this item is not authentic!
Furthermore the bag was sold as new without tags, how can a bag that is new without tags have signs of use and smell also a stain!
Since somebody has thoughtfully provided the address of Vinted (I was looking for it everywhere) I have now contacted Citizens Advice.

My experience with the site was a mixed bag, I sold 2 designer items, got the money and the buyer's were happy, when I bought I got a lot of rubbish, especially when it was small items, some of them obviously damaged (sunglasses with the arms missing as they had no screws - never disclosed) because the seller figured sending it back will cost you money...

Full of scammers!

I bought a Lancôme mascara but when the parcel arrived it was some fake perfume, red I sent a message to Vinted and they answered with automatic message the seller said he was sorry that the parcel was meant for another destination. Then later he started claiming that there were two perfume inside the parcel that if I return it the second perfume must be there. REM the buyer is the one to cater for resending the parcel I got scammed AVOID AT ALL COST…I have attached all the proof of conversation plus what I bought and what I got

Be very careful, I have been scammed by the vinted app, this app is full of scammers and the scammer picked up the package here, this is his phone number: +33 642 47 03 46 damn scammers. The name of the scammer: ALIK ASSIA

This site is ANAL! I was referred to the site by a youtuber who said she sells on this site and sold one item recently and so was suggesting the site to viewers, She is a business who sells used clothing for a profit. That said the reason I was blocked the second time was because they assume I am selling commercially. And even if I am trying to sell some slow sellers online, so what. And I did make 3-4 sales and transfer the funds to my bank account and purchased as well. You cannot use your funds you make to buy a product, so you have to always transfer your funds and use your bank account to buy. Kind of dumb.
As I was busy trying to follow people and see what they are selling I see 2/3 of the sellers are in a business to resell and I never reported their listings yet for me I knew and its very apprarent they are in business to make money commercially so if you treat me with a blocked account then Vinted should delete 2/3 of their sellers and see how well this site works...
Such crap, so website like, eBay, Amazon, Poshmark, Mercari or Bonaza do this $#*! to their sellers.

I will not likely sell again because its just so friustrating. It makes one stubborn and MAD as hell.

Tread with immense caution if you choose to sell on this platform as a commercial seller...

Avoid! Scam scam scam! Parcel has been lost no refound no phone number no communication only chat that saying lies avoid

Until they blocked my seller account with 150 5 star only reviews accusing me of posting a pair of counterfeit Margiela sneakers. I showed proof of authenticity and sent them the receipt as I had bought them on YOOX. Nope, their super quality control team said they weren't authentic. The same quality control team that couldn't do nothing to avoid me from buying two fake Stone Island items that were online from months. And the funny thing is that there are 2 more listing with my SAME shoes, with less pictures than mine and no proof of authenticity, that are still online and up for sale. And the funnier thing is that I was able to upload the shoes on Vestiaire Collective without a problem, and they legit check every upload BEFORE posting it online, unlike Vinted. The support replies are always the same automated "thanks for your understanding" bulls*it. Feels like I've been slapped in the face for no reason and I'm not letting it slide. I guess I'll move over to Vestiaire Collective. Vinted is full of scam accounts but they prefer to get mad with honest 5 star rated sellers.

PS. The last screenshots makes you see how much they care about their sellers: "sorry to let you go" they said.

I bought a dress off the site but the girl sent me something else. I complained and she said she had mixed up the parcels. She told me an address to send the dress I received to and promised she would send me the right one. I sent it to the correct recipient at my own cost but never got the item I ordered as it was never passed onto me and then I was blocked.
I sold a playsuit and had posted it out to the buyer that day. Vinted had recently sent me a coupon for a discount off any item I choose, which I decided to use. I used the was then banned until 2020, supposedly for using the coupon they sent to me. I never got the item I bought with the discount despite paying some money towards it, and eventhough I posted the playsuit via tracked signed for delivery to the buyer I was never allowed to withdraw my money from the sale because vinted blocked me. It was a £38 playsuit. They made up excuses to ban me without allowing me my money and claimed it was because of the coupon they sent which they said was in error. I don't see how I was expected to know it was an error it said they were giving it to users as a treat and incentive to boost the site and then they block you for using. Why send me the coupon if you dont want me to use it? The answer because it's an excuse to block you from withdrawing your money from their site when you sell something. So they stole my money, several times. I never got the money for the item I sold, and never got any of the items I bought either. Total scam.

Jessicafinley1712 this seller hasn't sent my item in 9 days! Yet there's no option to leave her negative feedback. I asked her at 7 days had she posted my parcel yet she came online saw it and ignored me so later I asked again is there a problem as she's not replied even though I can see she's been on. She casually and full of herself says we don't have to post on here for 7 days and that she's got work and kids ( i have both those things but still get my parcels out first and if I'm going to be delayed I would immediately ask the buyer if its OK not leave it) she then says my parcel will be posted in the time frame will it past and I complained to vinted and got a generic response its now been 9 F#@%%g days! And she still hasn't i should be able to leave bad feedback at this point but can't. Its obvious this womans done this before. All your site has shown me is that feedback scores can't be trusted as I don't believe for a second this TIMEWASTING WOMAN Hasnt had others leaving her negative feedback. I Want my money back. I went with out food to make the purchases on your site. Wont be using again. Amd will chargeback at bank

Created a Vinted account. Placed 1 authentic Louis Vuitton bag, system asked to ad more to get a change to get noticed and for your sales to go up. I Added 3 more authentic bags and 2 Christian Louboutin shoes with detailed photo's as proof of authenticity. My account was definitely blocked by Vinted with a message from Vinted that my items 'seem' fake. I emailed them, they requested for more detailed photo's, one photo with my Vinted name written on paper in the photo per item. I've send them 135 detailed photos in total. As response I got the same email with the same requests (written in slightly different way). I send the info again and again for over 8 times. Vinted is never a real person, no company info, no name of the 'person' who emails with you, noting. All issues are addressed by an automated system. They never resolve your issue and block your account for no reason. Vinted is a fraud and frustrated to begin with. I've created an account at REBBELE and have some minor problems setting up my profile. The customer service is very good, you email with a real agent (full name) and all company info. Verg professional. The system rejected my price and now REBELLE agent manualy changed it. I highly recommend REBELLE. At this point I am so happy that I realy get a chance to sell my stuff because that is what these companies stand for, REBELLE does what they say…they sincerely help you. On the other hand NEVER do business with Vinted. Waste of your time, take it from me ;)

Dont ever sell or buy something through them! Only trouble! They just want to suck the money out of you and than drop you.

You have to be very careful when buying anything from vinted, heres a few reasons why in my experience.

* If an item isnt as described, the seller has to pay return shipping costs (vinted take no responsibility)
*If your scammed through a swap or pay outside of vinted like some buyers like to to avoid fees and you get scammed again they just say they cant help, not taking responsibility. (not EVER the buyers fault if they get scammed as they are not the thiefs)

What is slightly more concerning is that i bought a bundle of items from a seller costing me a little more than £40, and opted for second class postage (to cut back on expenses), the parcel was then lost in the post and informed vinted and the conclusion was SHOCKING! They gave the seller my £40 and said it was my fault for not choosing 'sign for' and said they could only give me £15! The goods were not legally mine until i had signed for them! No response at all from their legal team or from customer support! I couldnt even make a claim through royal mail as it wasnt MY parcel but the seller sure did! Absoloute joke!

Make sure you check sellers reviews and ask for more photos if you feel they are needed and go for 'sign for' postage.

There are also alot of items that are priced higher than what the retail prices are! Always make sure you check the items value before you purchase!

Apart from that lot... its ok but considering its the only site that charges the buyers a fee... none of the above should be an issue!

I have found some fantastic bargains on there though so its not all bad!

I used it for a long time with no issues and now with a 5 star rating they are not releasing my money

I got blocked for no reason. Does not sell fake goods like others do as I saw. Really bad app! I hate this