Vinted

As a platform it is amazing but as a customer service if it is possible to give less than one star I would have done that. I sent them the photos that the item is not working properly followed by one email explaining the issue after 2 days they send me email that they release the money to the seller. Although we paid the buyer protection fees but it is just a way to collect money from you that's it.

I had my Bag verified by Vinted after getting it authenticated by Real Authentication and also gave them an image of the serial number. I was live with my posting for a number of days and I decided to pay extra to promote it. Then all of a sudden it was blocked. I contacted them and after some delay in a response they wanted all the information again, and as I hadn't replied to this quickly enough the query couldn't be taken further. I asked fot my money back for the extra I paid as it was still within the days I had paid for. No mention of this. The service given is diabolical they seem to forget we are the customers and isn't the way they should deal with us, ie if you don't reply in a certain time etc,

Vinted has proved to be a very poorly run site for buyers who have the misforune of coming across dishonest and unreasonable sellers/members.
Its a real minefield!
Ive made many purchases recently and been terribly dissppointed by the clothes ive received. The descriptions and photos are often very inaccurate, and there are more unreasonable people than kind honest ones!
Vinted team has failed time and time again to support me whenthings have gone wrong.
I will no long be buying on Vinted.
And an important limitation is,that even if someone deserves bad feedback, no one can give it as the seller will then be spiteful and return the poor feedback. One is trapped in the nicey-nicey game to protect ones one rating. Plus, we cant give feedback if an item is sent back... so no one would know of the failed transactions because the feedback option is not available.
VERY DISAPPOINTING WEBSITE AND SERVICE!

I recently listed a pair of Apple AirPods (1st generation) for sale, providing all necessary details to verify their authenticity. Despite this, Vinted requested additional proof. I complied by submitting a clear image of the serial number, along with a screenshot from Apple's official verification site confirming authenticity and the date of purchase.

However, my listing was removed without a proper review. Meanwhile, numerous other listings remain active—many showing only a single image or none at all—without the same level of scrutiny.

The response from Vinted was a generic email stating that proof was required, despite the fact that I had already provided it. When I escalated the matter to their legal department, I received the same automated reply, again without any real review of my case.

This is an unfair and inconsistent practice that prioritizes certain users while disregarding others. It is not the first time I have encountered this issue—previously, the same happened with a fur jacket. I provided multiple examples of identical listings that remained active, yet mine was taken down without justification.

Vinted's lack of fair and transparent enforcement undermines trust in the platform and negatively impacts honest sellers.

I sold boots worth 180 euros via Vinted. In the end, these boots were lost by DHL. Vinted had to initiate an investigation since they are ultimately the sender, and I was not able to do this myself. DHL stated that they had found the package, but it is still missing.

Vinted communicated poorly with me throughout this situation. They asked for information, which was part of their protocol, but after that, I never received a response again. I was also unable to send any new messages in the chat. After waiting a few weeks, I had to reach out to them again myself because I wanted an update on the situation and what would happen next.

Their "solution" was that I could contact either the buyer or the courier. Neither of these options helped me. The buyer had already received her money back since the sale was canceled, and the boots were never recovered. And I couldn't contact DHL about the package either, as they consider Vinted to be the sender.

As a result, I am now left without money and without the package. The communication from Vinted was extremely poor. I strongly advise against selling expensive items on Vinted, as the shipping is not insured, and their customer service is unhelpful. You risk losing the items you are trying to sell.

As a hobby I made some earrings and posted them on Vinted. Shortly Vinted blocked my account not specifying the reason. Upon appealing they come back to me saying they found the item ( not saying which item of the 7) being counterfeit. At no point did I mention the name of any brands posting the earrings since as mentioned above these are hand made. Not sure how they got to this impossibly unrealistic conclusion... So I've asked them to review it again and if possible specify the item they have issue with. They just came back to say they reviewed the account and stick to their decision. Not even made an attempt to clarify what's their issue.

They really just could have said "we can't bother to actually have a look and have enough users without you. Go to the competition!"

This company is lacking logic!
My order was delivered to a COLLECTION POINT, but was delayed for a week, so I didn't collect it. Now, it has been returned to the seller, but I am still unable to get a refund. Their reasons is that I missed compete a part of their form (BUT DIDN'T ANSWER WHAT PART), I didn't provide proof that I don't have the item (DESPITE TRACKING INFO PROVIDED). Additionally, they claim I contacted them too late, even though I REACHED OUT while it was still at the COLLECTION POINT! I ended up without money and the item!

If I can give them 0 stars I will definitely do. When I posted my items to sell them I got a notification that it was deleted because the pictures are not mine so what I did is I submitted an appeal and in the appeal. I said that I will take a picture of the items with the same background and also I will do a thumbs up besides them. And I did that then they refused it again and said because the pictures exist in different websites. This is stupidity at its finest. I contacted them again and told them I can take another picture of them and write down a paper with some information then they said the same thing and threatened me that I should not take this violation again.

This is the worst customer service ever their names are Dima and Tomas. They have to fire this stupid customer service team immediately.

Please give them a one star review I checked also the other reviews they scam people. Please be careful

No protection for sellers at all. Now I'm left out of pocket trying to help my child get a little pocket money selling his stuff, when my transaction was suspended & we didnt get our item back. You are nothing but a scamming set of douche bags & your site needs shutting down!

To be honest, it's a love-hate relationship. At first, I made good sales, all smooth and without any problems in the process, and due to a poor decision, I sold my camera and 2 lenses to invest in vintage clothes to sell on Vinted Pro and open a legitimate business.

However, basically, two people bought the product, claiming that it never arrived or arrived damaged, but I never had the chance to explain myself properly, send evidence, etc. It's really disappointing because, as a seller who has sold many products, when a buyer claims they didn't receive it, nothing else matters. You automatically lose your £230. So, I really wouldn't recommend Vinted to anyone, because, to me, what's most important is that both sides, the buyer and the seller, have the same rights, making the decisions fair and valid. There's a lack of ethics, professionals who are properly trained and qualified, and, above all, support for buyers who use scam pages. In the end, I lost over £230, and they simply ignored it, moved on, and started making my page less visible, even though I always had several sales every week and over 100 items available.

NATASHA COSSO

I purchased an item on Vinted that was described as in good condition. Upon arrival, it was completely broken and leaking oil. I promptly provided detailed evidence to Vinted's support, but they dismissed my claim and released payment to the seller. Their handling of the situation was unprofessional and contrary to their Buyer Protection policy. I advise caution when using Vinted, as their customer support may not effectively address issues.

I purchased a pair of Dr. Martens shoes on Vinted, only to discover that they were counterfeit. When I contacted Vinted, their response was dismissive and focused only on their 48-hour reporting policy, which left me with no options for a refund. They allowed fraudulent activity to go unchecked. Please be cautious when buying from Vinted. I would not recommend this platform based on my experience.

I have used vinted almost daily for the past 6 months or so. I come across dozens of counterfeit items being passed off as branded and generally report it to the customer team. They always send the same bland response about not breaching their community policy (which this clearly does)

I used to LOVE Vinted, sold and bought on there for years and recommended it to all my friends and family. Then I was charged a duplicate amount for one item... I thought it was a simple fix. I have all the evidence of the error being on their side and have opened numerous support cases with them to provide this only to be met with robotic answers, hiding behind their T's & C's (which actually don't speak of the issue I have...) and them closing the cases without a resolution being found (basically hanging up on me!).
It's not a huge amount of money, but the principle of it NOT being theirs and me needing to RIGHTFULLY be refunded. I will take it further and keep fighting but BEWARE other users! It's all fun and games, until it's not :( Even if I am refunded, I don't think I will use them ever again, which sucks.

I had a terrible experience with Vinted. The platform is full of scammers, and when you need help, Vinted offers no support. They only send automatic replies saying they can't do anything. There's no proper customer service, and you're left without your money or your item. I do not recommend using Vinted – be very

The words customer service do not exist in the Vinted dictionary. All responses are just copy & paste with little to no thought. I have bee selling on there for about 2 years. Vinted sides with the buyer on all disputes, lately they have started to mark anything that is damaged in transit as 'significantly not as described' which means the buyer must pay to return the damaged goods and the seller is out of pocket, despite their policies saying both should be compensated. Even when things go fine they cause issues, delaying sending payments, blocking accounts for no reason, randomly putting listing holds in place to check over items, despite them fitting into their categories. THEY JUST DON'T CARE. Completely useless at customer service and communication, takes weeks to get responses and even then they are just automated.

Another scam website that doesn't protect the sellers!

I sent an item to the customer, carefully packaged in a padded envelope with extra tape to secure it shut. The recipient claimed that the envelope arrived open and the contents were missing, Vinted blamed me for this issue and refunded the customer.

The courier label is purchased by the customer, this label will be covered by insurance. Why aren't Vinted claiming against the courier to cover the costs?

This is assuming that the customer is not a scammer who falsely claimed that the envelope was empty to get a refund.

If you care about your money and peace of mind don't ever use this $#*!t* app. It's filled with scammers and no human customer support whatsoever. So when you get blatantly robbed, vinted bot takes the scammers' side and you lose your money and health.

They are absolutely horrible.
Placed the order received with missing items
To show to seller what was missing from the order I have chosen the missing items.
I agreed with seller that i would be returning the ones i received as well so they were no sale would be between us.
Seller sent me label i packed all and returned.
The payment was partially from bank partial from vinted balance.
Then they returned the amount for the missing items and complete the sale then i raised straight away that I supposed to get the rest of the balance to my bank.
They investigated for about 2 months, then turned around saying ah you hit the everything ok button, which i didnt! They auto completed the order somehow and blaming me that I supposed to chose all order, which also is not available in their stupid software!
So i ended up paying for the items I already returned.
I always had a problem with them, as a buyer, seller and delivery issues.
This scammers doing the business in Lithuania all the workers from there, I dont think they even understand English, because all responses are similar. Make no sense.
Even if I need to take it to court I will do it, this is not about 30quid for me anymore!
DO NOT BUY OR SELL ANYTHING FROM THEM.