VintedReviews 582

Vinted as an App, it's fine, I like it. However, if Vinted or any third party courier representative lose your package, you get nothing, with poor customer service and very questionable insurance fee. Based in true events!

I tried to sell some high end designer items on Vinted. They accused me of selling fake items.
I sent photos of the items with the labels that were stamped into the item, i.e.,Jimmy Choo and Chanel
Shoes. Apparently, they're not used to real designer labels. They immediately accused me of selling knock offs. If you want to sell low end ripped shirts and such, it would be fine. If you have Chanel, Hermes and Gucci, forget it. They don't know it at all.

Vinted will send you a tracking label to ship and item. It gets to the buyer with tracking confirming that and the buyer says they didn't get it so Vinted says you have to refund them. Are you kidding? That's what tracking is for. Terrible company

I have sent to a buyer a jacket.
Vinted lost my jacket, charged me for everything and offered me no help at all.
I am being left without the jacket, no payment for it and probably charged for courier taxes.
I will use different apps which offer customer support in situations like this.
I am disgusted to be the one paying for everything just because the courier made a mistake.
Horrible customer service, useless! I am so disgusted!

Absolutely no customer services. Parcel did not arrive and even though EVRI admitted they list the parcel Vinted still have not refunded me. DO JUT USE no buyers protection

I purchased in good faith a John Lewis Roller Blind but it wasn't right for me so I relisted it on Vinted (as they advise you to do, as returning to the seller is difficult). I have just had the item deleted by Vinted as apparently you cannot sell Blinds on Vinted so I have paid for a Blind that wasn't right and now I am stuck with it - Vinted Customer Service have been useless and can offer me no help at all. Beware what you buy!

I've been with Vinted for 9 years and watching it go down hill so fast is scary. They have zero customer service and run off overactive bots. The few staff they do have just use generic responses every time which rarely answer questions you've asked. When things go right, it's great, when things go bad it's a nightmare. I wish the CEO would look into this glaringly obvious issue but whilst money is being made they couldn't care a less until it's too late. Seriously, just be careful everyone, you will lose money at some point on there. Picture attached of someone asking why their account was randomly blocked after listing a plain t-shirt….

Gréât place for people to sell things with no come back. The buyer protection is only valid if you act within 48 hours. It lacks the security of eBay buyer protection.
I've bought items on there that turned out to be fake. No come back
Wrong size, no come back.
Not delivered, no come back
They use yodel so that also puts you at the mercy of an idiot in a van

Sold a bracelet on 24/12 posted am 27/12 sent buyer tracking. 2nd Jan vibted said I hadn't provided tracking so order had been cancelled. Buyer confirmed receipt & happy. I provided them tracking. They won't refund me as I didn't use evri I used post office. So I'm out the item and no money! Their policies are ridiculous. I bought item in December & it arrived faulty. I returned but couldn't claim either postage back even though item was misdescribed so down £8 for nothing. Horrendous site with ridiculous rules!

Very amateurish customer service who just block addswithout a genuine reasons.
Had three ads removed simply because the cs team did not bother to check the content of my ads

Very bad vinted.
I purchased a pair of Ray-Ban sunglasses in vinted.
They turned out to be counterfeit and vinted refused to refund me.
Seller is still allowed to sell item in vinted.

After getting over 200 5* reviews got blocked for no reason and no notice. Automatic dismissive replies. Treated lik dirt, unwilling to delete my data. What a disgrace. Unbelivable treatment, but hardlly ever block scammers. Hope they get sued soon! Why.do I need to enter one star?

I'm writing my bad experience with the platform, have been using this platform for at least 1.5 years and have an account (hengame******* you can check it out) with more than 200 positive comments not even a four star comment. Then last week I put a creatine monohydrate in my drawer. Didn't know it's not allowed to sell on Vinted and also because it suggested me the price and I saw the exactly similar products that have been sold on Vinted.then without any warn or nothing I piped up with a message that was saying they decided to block my account permanently! And when I left them a ticket which is the only way to reach them and in fact they have the WORST CUSTOMER SERVICE EVER, they didn't answer me and after a week they just sent me A copied message which was unfortunately they can't do nothing, I swear they don't even read my messages and they didn't even check my case. I don't know what to do. I really suggest not to trust this platform at all, they can block your account without any reason and they wouldn't even respect you to warn before. Even after being a perfect and loyal person on their platform! Don't keep so much money in your account :) thanks for your time

The item I bought got lost and Vinted refused to help in any way. They even marked the item as received, despite me saying that I didn't have it, so that I have no way of getting a refund. Dpd have even confirmed that they lost it! I've read a huge number of reviews from people who have received the same treatment when an item has gone missing - Vinted can't do anything because of their 'procedures'. I used to be a big fan but not anymore - I've lost a lot of money.

Be very careful. If you get a listing removed because it does not comply with their rules, but it does. Also if they make a mistake and remove a listing for duplicate listing and it's not duplicate. Two strikes and you get blocked. Once you are blocked it impossible to get unblocked. You will no longer be able to even purchase anything on vinted. So my issue is with vinted itself. Mostly I have had pleasant experiences with both buyers and sellers. A few times I have received an item not as described and had to pay return postage. But all the excellent purchase I have made, easily makes up for them.

The customer service at Vinted have created a set of rules that allow them to tell you they cannot help. I lost money on minted through their rule of not giving any kind of guarantee to the sale. When these kind of things have happened before on eBay or Amazon they immediately refunded me, but vinted just send out condescending messages saying "we understand and are sympathetic, but we won't help you"

I have been blocked for selling something that I didn't realise may have been replica ( I brought this of someone on Facebook) I was blocked instantly. I have tried to make another account however that is blocked to, I have contacted the team however you never get to speak to someone and it is appalling.

Some people are genuine like myself and have been blocked straight away. It was a genuine mistake from myself and stupidity for not looking for barcodes/labels first ect. However I felt as if I should have received a warning message before being blocked completely straight away.

Some of us are just trying to scrape round for the extra cash to make a living.

I do not recommend, however I have since been using Depop and have not found any concerns as of yet.

https://www.reddit.com/r/vinted/comments/13cytaj/most_blatant_scam/
Beware of vinted - the site if full of scam artists selling fakes and participating in mail fraud. I was sold a fake item, I returned it and the buyer denied it was fake and then denied that she received the item, saying i sent back an empty bag. Now my money is held and I don't have the item. The seller was a professional liar and a fraudster. Vinted have been made aware but their customer service is beyond TERRIBLE and they don't even have a live number you can call. This is a fraudulent company allowing fake resellers and placing the burden of evidence on innocent unsuspecting buyers to prove otherwise while they are being scammed and mail frauded. Be very very careful when buying anything on this junk Lithuanian owned organization. Completely lacking in any morals or ethics. I will update this post when I find out how Vinted replies and actions my complaint. Watch this space. Though, I don't see any replies from Vinted on trustpilot and they have over 42% negative reviews - that is nearly 1 in 2 people have had a poor experience. Stay far. Far way.

Customer assistance is dreadful: they ask you the same questions over and over again, get your name wrong, expect you to deal with a courier that they booked and impose arbitrary time limits for your responses but can take as long as they like to refund money

Terrible. To Avoid. Negative stars. Dont waste your time with this app. No way to messgae buyer or seller before purchasing. No stock photos. Return policy at your own expense. They block your listings without verification. Always have to email them for them to see they messed up. Customer service is careless and doesn't even read. Feels like you're dealing with useless robots.