Vinted

Despite reporting scam sellers, vinted still supports them. There are sellers selling items from DHgate at over £100 that are fake and only cost £2 or £3 buy from China. I reported a seller selling cheap Shein items claiming they were genuine 925 with gemstones with hugely inflated prices, Vinted said this was not violating their terms and conditions, so they support these scammers. Be careful what you buy, as Vinted as an organisation does not care

Sub-quality items are placed for sale. The buyer protection fee is another scam by Vinted team to rob people off their money. People who cannot generally afford to buy new clothing get poorer with these scammers. The customer service support is non existent. Avoid this platform like a plague. The government should clamp down these companies for not following any rules and regulations.

Why pay compulsory insurance on an item that was delivered to a random warehouse by Evri and then be told its been delivered there is nothing we can do about it? I supplied images on the delivery address taken by the couriers which is clearly not my house and they have no interest whatsoever. I spent most of my time talking to a robot, only to be replaced by an even more useless human being who was full of apologies but very little else. I now have no bracelet and no refund. The fact that this company is based in Lithuania means that you don't have a leg to stand on if you want to make an official complaint.

I recently sold a watch over Vinted. Unfortunately the straps were damaged during postage, and it arrived broken. Naturally, the buyer complained. I contacted Vinted support, confident that they would be able to help me. I could not have been more wrong. It turns out that they assume all their sellers are lying cheats, who would deliberately sell broken items. They offer no help or support, and are incapable of reading the messages sent to them. Every message I received from Vinted felt like a slap in the face, and I will never ever buy of sell on this website again. I can not advise more strongly against using the awful website.

I ordered an I pad while on holiday. A few days after returning I tried it out and found out it won't download any apps. The seller knew this but didn't say in his advert. He said it's because it's old and even accused me of breaking it. No support from vinted at all AVOID. I've lost over £90. The seller had good reviews I checked but now I see the are as a buyer not for selling.

Full of scammers selling counterfeit items, users offering 20% of the price you ask for, customer service pathetic, and now they lost a package I sold for 278€ but they literally said don't worry we'll give you 12.50€ instead

I invested a lot of time over 6 months ago to post my clothes with many pictures and detailed descriptions on their website. Now they blocked my account saying I posted an item that does not respect their rules but I didn't post anything for over 6 months... Could not get any help from customer service. So whatever rules they changed I can't even delete the item they are talking about cause I can't access my account. What a lost of my time! If you need to contact customer service about ANYTHING, you're definitely losing your time. It was nice at the beginning cause they had low fees and low shipping costs but it's not the case anymore.

I recently sold an item which the buyer complained it didn't fit. She had asked for a refund which I agreed to save the hassle, assuming there will be an arrangement for the returns, before the refunds are processed. But no, the customer service says there's nothing they can do since I've agreed to the refund before making private agreements with the buyer. So now I'm just praying that the buyer is honest enough to return the item in it's original condition to me ASAP. It's a shame and disappointment because normally I'm the buyer and the experience had been good.

Vinted is running some kind of split test. Some users can make lower offers, and others can't. I'm a regular user and buyers can get over 40% off the items I sell but I can only get up to 20% off as a buyer. I approached vinted customer service, and they told me that it's a bug and it's being investigated. I politely asked more questions about when it will be fixed and got a lot of rude responses from customer service before finally getting in touch with someone who apologised and said that they cannot discuss the internal processes, but be assured that this is NOT a bug. I can't get access to higher discounts but they can't disclose why. Dishonest and unfair.

I bought some shoes which never arrived and filled out the denial of receipt form and sent it back within the 48 hours. Because I used my work email address ( as I had to edit the PDF file and couldn't do it on my mobile) they closed the request and won't refund me my money.
I tried to dispute this and they wouldn't allow it telling me to have a nice day. I copied in the original email and referenced both my account name and the order number but the reason they gave was because I replied with a different email address.
I am closing my account with them and using other selling/ buying sites. I am a regular customer both buyer and seller but this company is a joke.

First time I'm not complaining about the courier or the seller but vinted the transaction website. They marked my item as delivered even though the courier and tracking information shows it isn't the case. They then only gave me 2 days to collect my parcel/raise issues before they close the case. When the actual courier had given me 5 days! It was dishonest and BBC watchdog have a piece on them! Don't use it's a scam!

Customers can keep the items and keep their money if they don't accept that they have received there item. Stupid site! People also give false information about items. I brought an vampire diaries phone case and it didn't fit the phone that it was meant to ( it said it was an iPhone 11) I own an iPhone 11 and I was told it isn't the " real iPhone 11" disappointed and will never use again!

The worst experience ever!
I've sold a Louis Vuitton bag and when the buyer receive it, open a claim saying that there are a few blue scratches ( that she made to ask the return). Vinted asked me for proof, I send all the photos showing that there're no blue marks anywhere. Even so we agree to accept the return.
When I got the package back it was full of rubbish and no bag inside! The packaging seemed very light when I went to pick it up and it had a cut on the side so I made a video of opening it to have a proof.
I sent all the information and proof to Vinted and the reply was that the package had been damaged in transit so they couldn't do anything and my compensation was €25.
In short, the client kept the bag, sent an empty box, with papers, plastic, cardboard. I lost a Louis Vuitton bag and my money.
Vinted does not protect any customers. The thief received a full refund and me after sending all the evidence presented did not have any help and they simply do not respond anymore.

I have been with Vinted since 2012 and never had issues until they changed their policy. My main review is in the comments. I have bought and sold many items on here and they suddenly blocked me because I refused to pay return shipping for an item that was labeled as the wrong size and it was damaged. I thought everything was under control after I talked to support and the next time I logged on, I was blocked. They took the sellers side even when the girl was a $#*! to me and said 'I don't give a $#*! about the $#*!ing size' and they never even gave me her address to ship it back

I was a member for over 10 years with 900 99% positive reviews and my account was constantly blocked for insane reasons. Everything for 2 years. I am immensely disappointed that my account is now permanently blocked. Again the charge that I have multiple accounts. What is wrong. Instead, scammers are encouraged and pull off the good users. No support. I have a strong feeling that Vinted himself, at least some of the employees here, have their fingers in the game

Worse site to buy off, I purchase a pair of children shorts which originally was advertised at five pound and a pound delivery but vinted taken eight pound from my bank, never receive the item and vintage take no accountability whatsoever so I'm now out of pocket and still no item.

I have been selling on Vinted for about 3 months. I have 100% 5 star reviews. I sell mostly vintage jewelry. Twice, Vinted deleted adds, once for a Montblanc fountain pen and another time for a small statue of a horseback rider. Never any reason, no possible appeal. This weekend when people shop most, they suspended my account, again no reason given. There is NO customer service, just automated responses.

Scammers and as other people commented they going downhill.
The buyer protection is a joke, no matter what happens they do not care. Whoever is working there in customer service has no brain, they don't even replying to the problem just coping and paste the same template messages.
I bought an item which says new without tags as described, it has arrived very well worn. The seller accepted my return but want me to pay shipping cost and I am asking why!? If the description was accurate I wouldn't buy this item. Contacted resolution centre, they copied and paste ready made message that I agreed buying the product to t&c, laughable. Yes I do agreed but not to purchase used item but new. Apparently you cannot sale used items and describe them as new. So why their T&C only working one way!?!

The item I bought got lost and Vinted refused to help in any way. They even marked the item as received, despite me saying that I didn't have it, so that I have no way of getting a refund. Dpd have even confirmed that they lost it! I've read a huge number of reviews from people who have received the same treatment when an item has gone missing - Vinted can't do anything because of their 'procedures'. I used to be a big fan but not anymore - I've lost a lot of money.

This company gave my buyer a refund of £45 as she said the package arrived empty. After many emails with them the say they won't pay me. 6 weeks of me emailing them and them saying they were investigating but never contacted Evri, just accepted photos from buyer. I'm absolutely fuming, they have stolen my money